paulwuk

Based on observation that this problem still occurs. It's a simple problem, and BA could stamp it out easily. It's not just one member of the lounge staff that refuses to pay attention, we've had reports of the managers too.

There are 3 lounges. 3 sheets of A4 stating that access is granted for people with a boarding pass in CE would be easy to put out. The fact BA refuse to do this, despite the numerous complaints made, means that it is their de-facto policy.

3 options
1) It's not BA policy, BA have made this clear numerous times, BA lounge staff are deliberately refusing access knowing full well access should be granted, and they need to be fired quickly.
2) It is BA policy to refuse entry
3) BA are too incompetent to print 3 pieces of laminated paper out, one for each lounge, stating that in this instance access is granted.

If it's 3, and BA know this is a problem (as they do), then it's defacto BA policy anyway.

Jenbel

There is still an ongoing problem getting miles and TPs after MFUs/paid upgrades from WT+ to CW - does that mean the refusal to give them is BA policy since it is something they could have fixed and have not?

paulwuk

That's not a simple fix. Not as simple as some laminated signs.

serfty

Is not this post from a little over 6 months ago still relevant:

BA Executive Club

Dear all

I just wanted to clarify that tickets connecting to Club Europe from a domestic sector are eligible for lounge access. When this arose before we did re-issue the lounge policy guide to the lounge teams and also followed up with internal communications.

I have asked for this to be re-iterated to avoid this happening again. Many apologies for the issues this caused to the most recent poster on this

Warm regards

Nicci

charlesrhona

Thanks for posting this Nicci. As a previous traveller who has encountered access problems your precise definition is the one that flyertakers should accept as what is expected and should be the norm.

serfty

Great stuff ... now to be certain, is the policy the same for tickets connecting to a domestic sector from Club Europe?

e.g. On a Club Europe flight from Paris to London connecting to a economy sector to Aberdeen.

EDIflyer

Yep - 100% - I like the extract a couple of posts up that states 'inbound and outbound connecting flights'

Thanks again to Nicci for requesting this be re-iterated - hopefully both the inbound and outbound aspects please!!

poggs

Thanks for taking the time to perform an outstanding Two Ronnies Response by clarifying the position for problem that did not exist.

The problem is connecting to a domestic flight, from a Club Europe flight when on an Avios Redemption booking.

Can you provide a hard written response confirming access in these circumstances?

BA Executive Club

Apologies if I was unclear - this applies to flights connecting to and from a domestic flight and that is what is being re-iterated

Nicci

paulwuk

Not unless Stuttgart still departs from T1, I believe that page is at least 5 years old

There is obviously a belief that CE to Domestic does not give lounge access coming from somewhere. It's a very specific situation.

So what happens next month when 3 of us (Gold, Silver, Bronze) arrive at Galleries North after a CE flight onto a domestic, and are rejected because

A simple poster on the desk visible to the passenger to point at is all that's needed. They can do this at Newcastle.

As for recent reassurances

15 months since they knew there was a problem. How long does it take to send an all-staff-email along the lines of:

No, I maintain that BA as a whole is unwilling to solve this. I'm sure that BA Executive Club is correct, as far as her department goes, but BA as a whole is a different beast.

If I go to a shop and say "our policy is to always give receipts", however receipts are not given, for months, or years, on end, I call BS to their printed policy.

Wozza2404

Surely, if you're concerned, the best thing to do is phone BA and get them to email you stating you're entitled to lounge access.

If everyone did this, the extra work load should soon get them to sort out making sure all staff are aware of the policy.

Jrichardf

That's great re the clarification. But is this the case with a stopover in London? I was refused in Manchester because of the stopover of more than 24 hours, though I got some Avios compensation when I complained. But then on my next reward flight from with a stopover, I did get access, albeit with an email printout saying that I did.

jackr27

Just to say I had a great experience at Glasgow a week or so back. Was allowed into the lounge because I had a connecting CE flight within 24 hours even though they were separate bookings.

I was worried that because the CE flight was the next day I wouldn't be allowed access, however, upon explaining my flight from LGW was at 8am, and as such a same day connection wasn't possible, I was allowed in.

I somehow don't think the same would have occurred if I'd tried to get access in similar circumstances at LHR.

olybeast

Will printing this forum response extinguish the fierce tongue a lounge dragon?