BA1333 NCL to LHR - observation on passenger interaction
Dec 15, 2012, 12:07 pm
#1
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BA1333 NCL to LHR - observation on passenger interaction
Hi All,
Interesting observation on my earlier NCL - LHR flight and would like to see what opinions people have.
We boarded on time and quickly, we were all settled in and captain advised that there was a 30 - 45 minute delay because ATC said so (captain also admitted he was not given a reason for the delay).
Most of the passengers were quiet and seemed to be trying to catch up on some sleep (I know I was). After this initial delay, we pushed back and the screens were lowered. I will list the events in chronological order so it is easier to read.
What I am really asking, is that, could this situation been handled any differently?
In my opinion, the CC should have scanned her immediate area for anyone who was using headphones and instruct them to remove it immediately for the safety video and I have seen them do this. I would have probably chatted with 13F and told him firmly but quietly about the implications and leave it at that and not walk around the cabin with a
face and tutting.
/AE
Interesting observation on my earlier NCL - LHR flight and would like to see what opinions people have.
We boarded on time and quickly, we were all settled in and captain advised that there was a 30 - 45 minute delay because ATC said so (captain also admitted he was not given a reason for the delay).
Most of the passengers were quiet and seemed to be trying to catch up on some sleep (I know I was). After this initial delay, we pushed back and the screens were lowered. I will list the events in chronological order so it is easier to read.
- Safety video starting playing and most people awoke and started paying attention.
- Towards the end of the safety video, the CC near row 13 started asking the gentleman in 13F to remove his headphones, stop playing games.
- 13F complied promptly, and CC started (with an audible tone (I was in 15F but I could see some in row 11 looking back the commotion)) telling him that "well it did say it in the video but you did not listen obviously".
- Tray table unlatched and CC, with gusto, told him that tray tables must be folded away and locked as per the safety video.
- CC started walking back towards the rear of the aircraft, doing a final check, but still kept muttering, shaking her head and tutting about 13F. She also had this face .
What I am really asking, is that, could this situation been handled any differently?
In my opinion, the CC should have scanned her immediate area for anyone who was using headphones and instruct them to remove it immediately for the safety video and I have seen them do this. I would have probably chatted with 13F and told him firmly but quietly about the implications and leave it at that and not walk around the cabin with a
face and tutting./AE
Dec 15, 2012, 12:27 pm
#2
Join Date: Jul 2011
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Well yes, it's pretty obvious that this crew member could have and should have handled the whole situation better.
I agree completely. However lets not have a whole thread discussing how dreadful BA cabin crew are please.
I think it is obvious to all that this crew member is probably in the wrong job!
I agree completely. However lets not have a whole thread discussing how dreadful BA cabin crew are please.
I think it is obvious to all that this crew member is probably in the wrong job!
Dec 15, 2012, 12:39 pm
#4
Join Date: Mar 2011
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And anyway, I've still got some popcorn left over from watching another thread. ;-)
Dec 15, 2012, 1:03 pm
#5
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Dec 15, 2012, 1:30 pm
#8
Join Date: Feb 2006
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He might also have had the headphones on without music, and with "noise reducing" mode on to help hear the video better?
My own comprehension of what is being said during PAs increases from roughly 10% without headphones to around 50% with
My own comprehension of what is being said during PAs increases from roughly 10% without headphones to around 50% with
Dec 15, 2012, 1:46 pm
#9
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Nahhh, that crew was still in a Xmas party mode.
I can attest that it was neither me nor LondonAndy we were on the earlier flight, and yes ours was delayed 15 minutes and ended up being 30minutes late.
Dec 15, 2012, 1:51 pm
#10
Join Date: Jul 2011
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I think we have had a huge big thread about this in the past which went on for months.
You don't have to watch the safety video although of course you should.
You don't have to take your head phones off during the safety video if you don't want to although of course you should.
You do have to remove them for take off though (although if they are BA head phones and plugged into the aircraft system the rules have just changed and you no longer have to).
As long as you don't disturb other passengers from watching the safety video, you don't have to watch it and can read, listen to music etc. although we strongly recomend that you do watch it.
So this crew member should have waited untill the end of the safety video which is actually the part of the video that explains to put your table away and seat upright and calmly then explained to the passenger that he needs to remove his head phones for take off.
You don't have to watch the safety video although of course you should.
You don't have to take your head phones off during the safety video if you don't want to although of course you should.
You do have to remove them for take off though (although if they are BA head phones and plugged into the aircraft system the rules have just changed and you no longer have to).
As long as you don't disturb other passengers from watching the safety video, you don't have to watch it and can read, listen to music etc. although we strongly recomend that you do watch it.
So this crew member should have waited untill the end of the safety video which is actually the part of the video that explains to put your table away and seat upright and calmly then explained to the passenger that he needs to remove his head phones for take off.