24 hour cooling off period for online bookings?
Dec 10, 2012, 12:25 am
#1
Original Poster
Join Date: Jan 2010
Posts: 431
24 hour cooling off period for online bookings?
I know you get a 24 hr period to cancel free of charge if you book over the phone and there was some debate about whether that applies to online bookings too. I have read general T and C's but I can't see it. I always get worried booking online on a non refundable non changeable sale fare about making spelling mistakes or a stupid mistake somehow.
Dec 10, 2012, 12:44 am
#3
Join Date: Sep 2012
Location: JER
Programs: BAEC Silver, HH Silver, A Club
Posts: 138
We've recently cancelled an online booking within the 24hr period and it was all fine. It says on your email confirmation that you can cancel. One exception though is if u book a hotel or car hire with the flight.
Dec 10, 2012, 1:06 am
#5
Join Date: Jul 2004
Location: London
Programs: BA Silver (Oneworld Sapphire), VS Silver, Skywards Blue, UA General, Qantas Bronze.
Posts: 1,077
Flight-only bookings though. Book a hotel/car with your flight and the 24-hour cancellation period does not apply (unless things have changed since March when I tried to cancel a car/flight package).
Dec 10, 2012, 3:09 am
#8
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,076
I did call. The Agents in the German Call Centre are just lovely. I booked a weekendtrip with my wife - finding out that our parents could not take the kids that weekend. We just moved the flight to the next weekend free of any charges (for nonchangable tickets).
Thank You!!!
Thank You!!!
Dec 10, 2012, 3:15 am
#9
Join Date: Dec 2011
Programs: BA Gold, Virgin Atlantic Silver, AF/KLM Gold, Star Alliance Gold, Hilton Gold, Starwood Gold, Accor
Posts: 16
If you change the booking after you make it (e.g. to take advantage of an upgrade offer) you cannot then cancel it under the 24hr rule (as you are deemed to have accepted the original booking)
So you can only cancel the original booking within the 24hr period
So you can only cancel the original booking within the 24hr period
Dec 10, 2012, 3:28 am
#10
Join Date: Jul 2011
Programs: BAEC Gold, LH M&M Member
Posts: 2,705
http://www.britishairways.com/travel...e/public/en_gb says
If you notice a mistake with your booking after you have paid for your ticket(s), you can cancel your flight booking and claim a full refund without penalty, up to 24 hours from when you make the original booking.
Refunds under these circumstances can only be requested by calling our contact centres.
The following types of booking are not covered by this guarantee:
Bookings made for travel within 24 hours of booking.
Bookings where immediate payment is not required.
Package bookings or flights booked with hotels, car hire or experiences.
Refunds under these circumstances can only be requested by calling our contact centres.
The following types of booking are not covered by this guarantee:
Bookings made for travel within 24 hours of booking.
Bookings where immediate payment is not required.
Package bookings or flights booked with hotels, car hire or experiences.
Dec 10, 2012, 1:06 pm
#12
Join Date: Jan 2011
Location: London
Programs: BAEC Ex Gold, Now Silver :)
Posts: 123
I would call nonsense on that.
http://www.britishairways.com/travel...e/public/en_gb says
Just because you upgraded your tickets does not mean that there was not an error. It just means that you had not noticed the error.
http://www.britishairways.com/travel...e/public/en_gb says
Just because you upgraded your tickets does not mean that there was not an error. It just means that you had not noticed the error.
He did say that amendments after the booking in the 24 hour period invalidate the T24 rule.
Dec 10, 2012, 1:11 pm
#13
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Dec 10, 2012, 1:28 pm
#14
Join Date: May 2011
Programs: bmi ba virgin
Posts: 176
It also opens up the option to make a miles booking, and then keep an eye on availability, and if something better appears, then cancel the original booking without cancellation charges, and rebook. This is particularly useful for bookings departing within a few days when availability can change quickly.
Dec 10, 2012, 1:28 pm
#15
Join Date: Jul 2011
Programs: BAEC Gold, LH M&M Member
Posts: 2,705