Honouring Seat reservations
Sep 18, 2012, 11:36 pm
#1
Original Poster
Join Date: Oct 2002
Location: Berg. Gladbach, Germany
Posts: 25
Honouring Seat reservations
I had a seat-reservation for BA207 on 62K tomorrow. When i made OLCI today, exactly on time, BA had my seat moved down to 19A and all the good seats on the Upper deck were taken. Is this normal behavior, that BA is not honoring seat reservations?
The seat map was the same, so i assume there was no equipment change and it would be very strange, if this seat is broken and could not be reserved.
I am Silver, so the reservation was free, but why do they do reservations, if they dont honour them?
The seat map was the same, so i assume there was no equipment change and it would be very strange, if this seat is broken and could not be reserved.
I am Silver, so the reservation was free, but why do they do reservations, if they dont honour them?
Sep 19, 2012, 12:37 am
#2
Join Date: Nov 2001
Location: HKG, BOS
Programs: AA EXP
Posts: 620
Funny you bring this up.. I'm on the 208 MIA-LHR and while my seat is fine, my friend and wife went to do OLCI and were unceremoniously booted from 63JK (specifically assigned next to my girlfriend and me) to row 17 downstairs. It took some wrangling with multiple phone calls to get them back up to the upper deck, though now we are no longer sat next to each other.
Sep 19, 2012, 12:50 am
#3
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The airline may move your seat before or after checkin.
Their conditions state this clearly and you are still in a business class seat.
Their conditions state this clearly and you are still in a business class seat.
Sep 19, 2012, 12:54 am
#4
Join Date: Sep 2007
Location: BOS
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Sep 19, 2012, 1:21 am
#5
Join Date: Apr 2011
Posts: 3,513
OP - I have always had my seat selection work out with BA. In fact not just with BA but with other airlines too. However it has to be said that for a good portion of my time flying BA I have been gold (noting you are silver) which my have affected my experience. My gut feel is that it is not the norm for your pre-selection to be cancelled, but that is not based on reliable empirical evidence.
Sep 19, 2012, 1:29 am
#6
Original Poster
Join Date: Oct 2002
Location: Berg. Gladbach, Germany
Posts: 25
I called BA and in the reservation, the Seat 62K is still confirmed. They told me this seat shuffle can only be sorted out at the airport tomorrow.
I know, BA has the right to move people out of operational reasons. But moving people already at OLCI seems a little odd.
I know, BA has the right to move people out of operational reasons. But moving people already at OLCI seems a little odd.
Sep 19, 2012, 2:35 am
#8
Join Date: Dec 2009
Posts: 858
Hi,
Our son and his new wife were booked with BMI redemptions from EDI-ZRH-JNB in C and F and I had all the seats booked for them.
When they turned up at EDI for what has become a BA flight to LHR, they found themselves at the back of the aircraft! And, of course, there is no C on BA domestic.
Led to a frantic call from LHR to ask if all the other flighs were going to be changed too!
Did make me feel like there was something missing in customer service - surely if seat reservations are changed, even a simple email.
As I say, and it may not be apparent to many airline staff or frequent flyers, simple things can stress "simple" people like our son.
Our son and his new wife were booked with BMI redemptions from EDI-ZRH-JNB in C and F and I had all the seats booked for them.
When they turned up at EDI for what has become a BA flight to LHR, they found themselves at the back of the aircraft! And, of course, there is no C on BA domestic.
Led to a frantic call from LHR to ask if all the other flighs were going to be changed too!
Did make me feel like there was something missing in customer service - surely if seat reservations are changed, even a simple email.
As I say, and it may not be apparent to many airline staff or frequent flyers, simple things can stress "simple" people like our son.
Sep 19, 2012, 2:40 am
#9
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
Hi,
Our son and his new wife were booked with BMI redemptions from EDI-ZRH-JNB in C and F and I had all the seats booked for them.
When they turned up at EDI for what has become a BA flight to LHR, they found themselves at the back of the aircraft! And, of course, there is no C on BA domestic.
Led to a frantic call from LHR to ask if all the other flighs were going to be changed too!
Did make me feel like there was something missing in customer service - surely if seat reservations are changed, even a simple email.
As I say, and it may not be apparent to many airline staff or frequent flyers, simple things can stress "simple" people like our son.
Our son and his new wife were booked with BMI redemptions from EDI-ZRH-JNB in C and F and I had all the seats booked for them.
When they turned up at EDI for what has become a BA flight to LHR, they found themselves at the back of the aircraft! And, of course, there is no C on BA domestic.
Led to a frantic call from LHR to ask if all the other flighs were going to be changed too!
Did make me feel like there was something missing in customer service - surely if seat reservations are changed, even a simple email.
As I say, and it may not be apparent to many airline staff or frequent flyers, simple things can stress "simple" people like our son.
travel because of a merger, which I am sure once the domestic flight was taken, C or F was
completed on the other flights, is not quite the same as being moved to a different seat in the
same class.
H
Sep 19, 2012, 5:17 am
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
I had a seat-reservation for BA207 on 62K tomorrow. When i made OLCI today, exactly on time, BA had my seat moved down to 19A and all the good seats on the Upper deck were taken. Is this normal behavior, that BA is not honoring seat reservations?
The seat map was the same, so i assume there was no equipment change and it would be very strange, if this seat is broken and could not be reserved.
I am Silver, so the reservation was free, but why do they do reservations, if they dont honour them?
The seat map was the same, so i assume there was no equipment change and it would be very strange, if this seat is broken and could not be reserved.
I am Silver, so the reservation was free, but why do they do reservations, if they dont honour them?
Sep 19, 2012, 5:23 am
#11
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Join Date: Oct 2002
Location: back to my roots in Scotland!
Programs: Tamsin - what else is there to say?
Posts: 47,843
No offence, but I fail to see the comparison between the two situations. Not having a class of
travel because of a merger, which I am sure once the domestic flight was taken, C or F was
completed on the other flights, is not quite the same as being moved to a different seat in the
same class.
H
travel because of a merger, which I am sure once the domestic flight was taken, C or F was
completed on the other flights, is not quite the same as being moved to a different seat in the
same class.
H
Sep 19, 2012, 8:15 am
#12
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
Sep 19, 2012, 8:21 am
#14
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Honouring Seat reservations
So what are these operational reasons of which they speak?
GCH having a hissy fit on the gold line? Does that count?
GCH having a hissy fit on the gold line? Does that count?