bmi : The formal decision tree on when to do your BA status match!
Sep 4, 2013, 1:08 am
#421
Join Date: Jan 2008
Posts: 1,492
Its really frustrating as the majority of people seem to have had it set to the right date to start with with the minority in this situation.
As a regular commuter to London I have been used to getting evening meal in the first lounge before flight home (do 1,000 tier points but not make the 1,500)
Guess need to just wait see what happens
As a regular commuter to London I have been used to getting evening meal in the first lounge before flight home (do 1,000 tier points but not make the 1,500)
Guess need to just wait see what happens
Sep 5, 2013, 12:21 am
#422
Join Date: May 2010
Location: London
Programs: ALL Accor Platinum
Posts: 201
I am one of the July membership year end dates. I was downgraded to bronze. Emailed customer services in July and had a really quick reply saying they are working on it and inviting me to chase if I didn't hear anything.
I emailed again at the weekend as I have a flight next week and I've just received an email confirming my status is back to Silver until July.
However, my account says my card now expires August 2015!!! ;-)
I emailed again at the weekend as I have a flight next week and I've just received an email confirming my status is back to Silver until July.
However, my account says my card now expires August 2015!!! ;-)
Sep 12, 2013, 11:17 am
#425
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
I haven't been religiously following this but now have jumped back in!
My Silver card expires 02/15 (as on the Exec Club site).
Does this mean that I keep all the benefits of silver or is it just the card that lets me into lounges after the first year but my level for earning drops?
Thanks
My Silver card expires 02/15 (as on the Exec Club site).
Does this mean that I keep all the benefits of silver or is it just the card that lets me into lounges after the first year but my level for earning drops?
Thanks
Oct 1, 2013, 6:34 am
#427
Join Date: Aug 2009
Location: Stirling
Programs: BAEC Gold
Posts: 294
Just been downgraded to Silver despite already chasing twice and being assured both times that it was a mistake and a replacement Gold pack would be ordered.
Seems to be pretty random whether you got the additional year you're entitled to and if you didn't, getting them to fix it is a pain.
Have fired off a vaguely shouty letter (with an envelope, a stamp and everyhing
).
Seems to be pretty random whether you got the additional year you're entitled to and if you didn't, getting them to fix it is a pain.
Have fired off a vaguely shouty letter (with an envelope, a stamp and everyhing
).
Oct 2, 2013, 11:13 am
#428
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
1) When the issue is first raised, it gets sent to the chap in charge of solving this - he works in the back office though so you can't call him. When it's been added to his to-do list, notes are put back on your own account to say it's being investigated, but for future call centre reps not to send additional requests through to him as it will slow the process down.
[NB. Not all reps read the full set of notes].
2) It can take up to 28 days from putting the request in the system to the system recognising it (this might have actually meant for the card to be issued, but wasn't explained to me that way).
3) It is possible to get a letter sent to you stating your membership level so that you can access the relevant lounges (and bonus miles for being Silver/Gold retro-credited).
My membership issue got resolved last week - just in time for another set of flights but haven't received the card just yet.
Oct 3, 2013, 10:36 am
#429
Join Date: May 2003
Location: Scotland
Programs: BA Blue
Posts: 1,360
After a bit of calling, I got mine updated; I was told a few things you might find useful.
1) When the issue is first raised, it gets sent to the chap in charge of solving this - he works in the back office though so you can't call him. When it's been added to his to-do list, notes are put back on your own account to say it's being investigated, but for future call centre reps not to send additional requests through to him as it will slow the process down.
[NB. Not all reps read the full set of notes].
2) It can take up to 28 days from putting the request in the system to the system recognising it (this might have actually meant for the card to be issued, but wasn't explained to me that way).
3) It is possible to get a letter sent to you stating your membership level so that you can access the relevant lounges (and bonus miles for being Silver/Gold retro-credited).
My membership issue got resolved last week - just in time for another set of flights but haven't received the card just yet.
1) When the issue is first raised, it gets sent to the chap in charge of solving this - he works in the back office though so you can't call him. When it's been added to his to-do list, notes are put back on your own account to say it's being investigated, but for future call centre reps not to send additional requests through to him as it will slow the process down.
[NB. Not all reps read the full set of notes].
2) It can take up to 28 days from putting the request in the system to the system recognising it (this might have actually meant for the card to be issued, but wasn't explained to me that way).
3) It is possible to get a letter sent to you stating your membership level so that you can access the relevant lounges (and bonus miles for being Silver/Gold retro-credited).
My membership issue got resolved last week - just in time for another set of flights but haven't received the card just yet.
Oct 4, 2013, 12:48 pm
#431
Join Date: Aug 2009
Location: UK
Programs: BD Gold, BAEC Gold, Hilton HHonors
Posts: 869
I was downgraded to Silver (at least I received a Silver card, though my online status remains Gold with TP year reset), and phoned last week to ask them to put me back to Gold. No sign of a replacement Gold card yet, but I'm hopeful it'll be here within 28 days if what's above is accurate!
Are people reliably being re-upgraded within 28 days? Also I don't want to lose the TPs I've already accumulated since the year reset (had some trips that week) - presumably the manual upgrade won't remove the TPs from my account?
Are people reliably being re-upgraded within 28 days? Also I don't want to lose the TPs I've already accumulated since the year reset (had some trips that week) - presumably the manual upgrade won't remove the TPs from my account?
Oct 6, 2013, 3:57 am
#433
Join Date: Jan 2008
Posts: 1,492
I was downgraded to Silver (at least I received a Silver card, though my online status remains Gold with TP year reset), and phoned last week to ask them to put me back to Gold. No sign of a replacement Gold card yet, but I'm hopeful it'll be here within 28 days if what's above is accurate!
Are people reliably being re-upgraded within 28 days? Also I don't want to lose the TPs I've already accumulated since the year reset (had some trips that week) - presumably the manual upgrade won't remove the TPs from my account?
Are people reliably being re-upgraded within 28 days? Also I don't want to lose the TPs I've already accumulated since the year reset (had some trips that week) - presumably the manual upgrade won't remove the TPs from my account?
I was told there would be a manual update made but not till the day my card expired which would keep me at Gold so not to worry
However the day after my Gold card expiry I changed to Silver online so I had to contact again.
The status online was sorted out within a couple of days and I received an email welcoming me to my new tier! and could see that a new Gold pack had been sent to be dispatched
I had 100+ tier points earned since my reset and they stayed in place
