Long queues at T5 border control
#151
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1hour when arriving April 19 at 1pm (just missed fast track cutoff) and 1.25 hours arriving today at 1:30pm (almost longer than flight from Rome). And it got much worse after that as more afternoon flights arrived. This was for the non-UK/EU citizens line (the others were much shorter). Not even 50% of the stations were staffed. Much to my surprise the Border staffer even apologized.
To be honest this situation is unacceptable for a business class customer. I will not be flying BA again into T5 after Noon unless this situation is rectified. It is curious that I've never had to wait more than a few minutes at T1 when arriving on a UA 747. What sense is there to have fast track end when int flights are still arriving (and longer hours in T3).
Now to be fair some USA airports have bad lines (eg IAD). But again, I have a choice of airlines and itineraries, so BA will be kissing my paid business goodbye surely along with others. It is a horrible way to end an otherwise pleasant 10hr flight.
To be honest this situation is unacceptable for a business class customer. I will not be flying BA again into T5 after Noon unless this situation is rectified. It is curious that I've never had to wait more than a few minutes at T1 when arriving on a UA 747. What sense is there to have fast track end when int flights are still arriving (and longer hours in T3).
Now to be fair some USA airports have bad lines (eg IAD). But again, I have a choice of airlines and itineraries, so BA will be kissing my paid business goodbye surely along with others. It is a horrible way to end an otherwise pleasant 10hr flight.
#152
Join Date: Dec 2006
Posts: 1,475
1hour when arriving April 19 at 1pm (just missed fast track cutoff) and 1.25 hours arriving today at 1:30pm (almost longer than flight from Rome). And it got much worse after that as more afternoon flights arrived. This was for the non-UK/EU citizens line (the others were much shorter). Not even 50% of the stations were staffed. Much to my surprise the Border staffer even apologized.
To be honest this situation is unacceptable for a business class customer. I will not be flying BA again into T5 after Noon unless this situation is rectified. It is curious that I've never had to wait more than a few minutes at T1 when arriving on a UA 747. What sense is there to have fast track end when int flights are still arriving (and longer hours in T3).
Now to be fair some USA airports have bad lines (eg IAD). But again, I have a choice of airlines and itineraries, so BA will be kissing my paid business goodbye surely along with others. It is a horrible way to end an otherwise pleasant 10hr flight.
To be honest this situation is unacceptable for a business class customer. I will not be flying BA again into T5 after Noon unless this situation is rectified. It is curious that I've never had to wait more than a few minutes at T1 when arriving on a UA 747. What sense is there to have fast track end when int flights are still arriving (and longer hours in T3).
Now to be fair some USA airports have bad lines (eg IAD). But again, I have a choice of airlines and itineraries, so BA will be kissing my paid business goodbye surely along with others. It is a horrible way to end an otherwise pleasant 10hr flight.
#153
Join Date: May 2000
Posts: 750
There is an editorial about the airport queues crisis in the FT:
http://www.ft.com/intl/cms/s/0/27f36...44feab49a.html
http://www.ft.com/intl/cms/s/0/27f36...44feab49a.html
#154
Suspended
Join Date: Mar 2012
Posts: 615
Flight Number BA2541
From Fiumicino (Rome) Terminal 3
To Gatwick (London) Terminal N
Depart 23 April 2012 18:10
Arrive 23 April 2012 19:40
That makes two and one half hours flying time, which rather negates your assertion quoted above.
This was for the non-UK/EU citizens line (the others were much shorter). Not even 50% of the stations were staffed. Much to my surprise the Border staffer even apologized.
But - unlike the rude and crass US immigration clerks - you, at least, got an apology from their British counterparts.
Last edited by 45128; Apr 23, 2012 at 11:07 pm
#155
Join Date: May 2000
Posts: 750
US immigration is no picnic, but I have never heard of 2 or 3 hour waits to get through immigration at any US airport; certainly not as a matter that seems to become routine, as seems to be the case at LHR. I have never seen queues at US immigration backing up to escalators or elevators coming from from arrivals gates. There has never been a threat (even rhetorical) of having flights circle US airports or be barred from disembarking passengers because queues at passport control are too long. And (not that it matters to passengers caught in the queue) slow processing at US immigration has to do with national paranoia, not with staffing reductions caused by budget cuts despite some of the world's highest--and ever-increasing--airport and passenger taxes and duties.
#156
Suspended
Join Date: Mar 2012
Posts: 615
US immigration is no picnic, but I have never heard of 2 or 3 hour waits to get through immigration at any US airport; certainly not as a matter that seems to become routine, as seems to be the case at LHR. I have never seen queues at US immigration backing up to escalators or elevators coming from from arrivals gates. There has never been a threat (even rhetorical) of having flights circle US airports or be barred from disembarking passengers because queues at passport control are too long. And (not that it matters to passengers caught in the queue) slow processing at US immigration has to do with national paranoia, not with staffing reductions caused by budget cuts despite some of the world's highest--and ever-increasing--airport and passenger taxes and duties.
#157
Join Date: Aug 2006
Location: London
Programs: Mucci Grandee (Upgraded), BA Silver, AZ MilleMiglia
Posts: 3,107
There is an editorial about the airport queues crisis in the FT:
http://www.ft.com/intl/cms/s/0/27f36...44feab49a.html
http://www.ft.com/intl/cms/s/0/27f36...44feab49a.html
Here's hoping that the increasing fuss that is being made in all sections of the media, combined with the forthcoming Olympics, will lead the Home Office to see sense and reintroduce risk-based assessment.
#159
Join Date: May 2000
Posts: 750
Also a piece in yesterday's Times from the former head of the UK border authority (after whose dismissal a rule was introduced whereby the biometric chips on all passports should be automatically checked using a tick-box process, rather than the previous risk-based system which worked better in that it produced a greater "hit rate" of miscreants being apprehended). Behind the paywall, so can't link here.
Here's hoping that the increasing fuss that is being made in all sections of the media, combined with the forthcoming Olympics, will lead the Home Office to see sense and reintroduce risk-based assessment.
Here's hoping that the increasing fuss that is being made in all sections of the media, combined with the forthcoming Olympics, will lead the Home Office to see sense and reintroduce risk-based assessment.
#160
Join Date: May 2006
Location: GVA
Programs: BA Gold, LH FTL, KL/AF Ivory
Posts: 1,878
#161
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
Posts: 2,056
#162
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Could be that his name matches a hit list of suspicious people, so they need an official to check that he is not the miscreant they're looking for.
#163
formerly known as DeltaNYC
Join Date: Mar 2002
Location: YYZ, mostly...
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Couple of months ago I was stuck in the non-UK/EU line for more than 2 hrs (morning arrival around 8:30 am).
A few weeks ago I was able to join the UK/EU line due to my wife's EU status, which took about 20 mins.
I agree that the situation is unacceptable, but at least the staff were much nicer compared to the boons manning the passport control desks at US airports.
A few weeks ago I was able to join the UK/EU line due to my wife's EU status, which took about 20 mins.
I agree that the situation is unacceptable, but at least the staff were much nicer compared to the boons manning the passport control desks at US airports.
#165
Join Date: Dec 2006
Location: Lewes
Programs: HiltonH. Gold Starwood Gold BA BLUES! Mucci.
Posts: 4,833
Chris C..... that has become quite apparent.
The point (A lot of us here) are trying to make is that slightly more of the money raised in APD should be spent on making OUR border secure and fit for purpose.
The same argument could (should) be applied to repairing the terrible state of the roads and RFL.
Every upset businessman, every tourist that has to wait in line for hours and hours..... will be a net loss to UKPLC in the long run. Because we can't fund a border force! Short-term politic..... long term pain.
The point (A lot of us here) are trying to make is that slightly more of the money raised in APD should be spent on making OUR border secure and fit for purpose.
The same argument could (should) be applied to repairing the terrible state of the roads and RFL.
Every upset businessman, every tourist that has to wait in line for hours and hours..... will be a net loss to UKPLC in the long run. Because we can't fund a border force! Short-term politic..... long term pain.