BA Refund (Voucher)
Mar 27, 2012, 10:46 pm
#1
Original Poster
Join Date: Apr 2010
Programs: QF
Posts: 290
BA Refund (Voucher)
Sorry if this is OT or in wrong forum.
We travelled CW in late February, on a flight where the IFE was not operating.
As a result, the CSD handed out cards to be completed, for a refund voucher (@75 Pounds each). The completed card was handed back to the CC.
Just wondering what sort of timeline might apply in receiving the voucher.
We travelled CW in late February, on a flight where the IFE was not operating.
As a result, the CSD handed out cards to be completed, for a refund voucher (@75 Pounds each). The completed card was handed back to the CC.
Just wondering what sort of timeline might apply in receiving the voucher.
Mar 28, 2012, 12:45 am
#2
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
Sorry if this is OT or in wrong forum.
We travelled CW in late February, on a flight where the IFE was not operating.
As a result, the CSD handed out cards to be completed, for a refund voucher (@75 Pounds each). The completed card was handed back to the CC.
Just wondering what sort of timeline might apply in receiving the voucher.
We travelled CW in late February, on a flight where the IFE was not operating.
As a result, the CSD handed out cards to be completed, for a refund voucher (@75 Pounds each). The completed card was handed back to the CC.
Just wondering what sort of timeline might apply in receiving the voucher.
I'm waiting for a refund from 6 weeks ago. As a gesture of apology, last week BA said they'd also send a travel voucher to me immediately. Haven't received either yet.
I know this isn't helpful by what I think I'm saying is that you shouldn't be holding your breath on this one.
Mar 28, 2012, 8:51 am
#4
Join Date: Sep 2004
Programs: BA Gold
Posts: 458
I had a similar issue on a flight at the end of Jan this year. I handed the card to the CC at the end of the flight (I opted for the miles rather than the voucher). Miles were credited to my account approx 3 weeks later (15k for Club World). About 2 weeks after that I got a nice letter apologising for the problem with the IFE and advising me that they would shortly credit my avios account 
So in my experience, the response was reasonable to get the avios credit(which was quicker than getting the letter posted out to me!)
So in my experience, the response was reasonable to get the avios credit(which was quicker than getting the letter posted out to me!)
Mar 28, 2012, 9:41 am
#6
Join Date: Nov 2011
Location: UK
Programs: BA Silver
Posts: 13
I was down in WT going to Chicago and the IFE failed on my seat, the CC came back and explained that he couldn't reset it. So he gave me an IPad ( only missing the moving map) to use.
When I handed it back, he thanked me as he'd forgotten about it...........Doh. I'm sure someone down the market could have unlocked it and disabled the tracking software
MW
When I handed it back, he thanked me as he'd forgotten about it...........Doh. I'm sure someone down the market could have unlocked it and disabled the tracking software
MW
Mar 28, 2012, 6:26 pm
#7
Original Poster
Join Date: Apr 2010
Programs: QF
Posts: 290
We also travelled the reverse direction in QF A380 Premium Economy with the AVOD unit not working in 38K. However, unlike BA, no consideration given to the lack of amenity (by QF). Being an exit row we didn't consider changing to a mid row seat & consequently had 24hrs with no AVOD.
Like the idea of having backup iPads.
Like the idea of having backup iPads.