Flight cancelled - Any compensation?

Old Mar 27, 12, 2:43 pm
  #1  
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Flight cancelled - Any compensation?

I am posting a question for a friend.

My friend should have flown on BA906 from LHR to FRA which was scheduled to take off at 8:20am and 9:45am. (All times are BST, same below.) However, he was notified at the airport that the flight had been cancelled due to mechanical issues. He was offered another flight BA904 which was scheduled to take off at 10:50am and 12:16pm. The latter flight was eventually further delayed by more than an hour again. (To be precise, the flight took off at 11:54am and arrive at 1:20pm.)

Can he ask for a compensation from BA? If so, how much and how to claim?
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Old Mar 27, 12, 3:10 pm
  #2  
gms
 
Join Date: Oct 2005
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Are you sure this wasn't due to the German strikes today?

450 flights cancelled at Frankfurt

Advice on BA.com

If so, your friend won't be entitled to compensation.
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Old Mar 27, 12, 3:22 pm
  #3  
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Originally Posted by gms View Post
Are you sure this wasn't due to the German strikes today?

450 flights cancelled at Frankfurt

Advice on BA.com

If so, your friend won't be entitled to compensation.
Oh, I didn't know that. Thanks for your information. Let me ask my friend who is not a frequent flyer at all to clarify.

Just curious, per the rules set by EU, is there any compensation when a flight is cancelled but another flight arriving more than two hours later is offered? I just want to know more about it as I am flying soon.
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Old Mar 27, 12, 3:29 pm
  #4  
gms
 
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The basic answer is yes, assuming it is caused by something within the control of the airline. Further information is shown on BA.com.
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