What's the most Avios you got from BA as compensation and for what?
Feb 24, 2018, 2:41 pm
#526
Join Date: Dec 2011
Posts: 140
Date: 17/2/18
Cabin Flown: First
My Status: Silver
Complaint: Broken temperature control - osscilating between arctic and sahara desert
Compensation: 10k per passenger
An old 56J 747, to be honest I was quite happy with the colder end of the temperature spectrum (I like to snuggle in to my bed but others were wearing coats under two blankets). I then medicated with chilled LPGS along with chatting to the crew in the galley to survive the warm spells so didn't make much of a fuss about this.
At the end of the flight however the CSD proactively collected email addresses from all passengers and logged the customer service case for us. Almost exactly a week later we have 10k avios each and a very apologetic email.
As others have noticed, customer relations do seem to be on a swing to the more generous - I heard the CSD mention to another passenger that new (presumably higher) compensation limits had been introduced recently
The crew were excellent throughout the flight and seemed honestly mortified about the heating behaviour - this dissipated any ill feeling in the cabin.
Cabin Flown: First
My Status: Silver
Complaint: Broken temperature control - osscilating between arctic and sahara desert
Compensation: 10k per passenger
An old 56J 747, to be honest I was quite happy with the colder end of the temperature spectrum (I like to snuggle in to my bed but others were wearing coats under two blankets). I then medicated with chilled LPGS along with chatting to the crew in the galley to survive the warm spells so didn't make much of a fuss about this.
At the end of the flight however the CSD proactively collected email addresses from all passengers and logged the customer service case for us. Almost exactly a week later we have 10k avios each and a very apologetic email.
As others have noticed, customer relations do seem to be on a swing to the more generous - I heard the CSD mention to another passenger that new (presumably higher) compensation limits had been introduced recently
The crew were excellent throughout the flight and seemed honestly mortified about the heating behaviour - this dissipated any ill feeling in the cabin.
Feb 25, 2018, 12:40 am
#527
Join Date: Jan 2018
Location: Aberdeen
Programs: BA Gold, AF Silver
Posts: 70
Jan 18 from ABZ to LHR travelling in CE
During service my wife and I were told that only pre-ordered special meals had been loaded and that the toasties had not been loaded.
We were proactively offered 5000 Avios each which I though was great for a flight just over an hour long.
The purser that spoke to us asked if we had a connecting flight and I explained that we were just going to London for a few days and would be meeting up with my Aunt for her birthday so she also gave us 2 bottles of Bubbly to give to her.
During service my wife and I were told that only pre-ordered special meals had been loaded and that the toasties had not been loaded.
We were proactively offered 5000 Avios each which I though was great for a flight just over an hour long.
The purser that spoke to us asked if we had a connecting flight and I explained that we were just going to London for a few days and would be meeting up with my Aunt for her birthday so she also gave us 2 bottles of Bubbly to give to her.
Feb 25, 2018, 4:07 am
#528
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
I succeded to rip my jeans on a screw in a CE seat some years ago, pointed out that it would be better for everyone if the screws were actually screwed in, for several reasons. Got a number to call from the cabin crew, called it, was asked if the crew had made a report of the incident. I had no clue, but was told to buy a new pair and send a copy of the receipt, and voila! All sorted. Used to fly SK a lot, but once I changed to BA, I have seldom had any issues.
Mar 21, 2018, 12:41 pm
#529
Join Date: Jun 2014
Location: London
Programs: BA GGL
Posts: 1,405
SJO to LGW in paid WTP (03/2018)
One reading light above seat pair unable to be turned off on a 9.5 hour overnight flight = 2500 (for both passengers on booking)
Was told this was fixed per type of issue in that cabin. Should I bother fighting it, the level is paltry. The one silver lining is that I got a phone call rather than a pro-forma email.
One reading light above seat pair unable to be turned off on a 9.5 hour overnight flight = 2500 (for both passengers on booking)
Was told this was fixed per type of issue in that cabin. Should I bother fighting it, the level is paltry. The one silver lining is that I got a phone call rather than a pro-forma email.
Mar 21, 2018, 10:28 pm
#532
Join Date: Aug 2011
Posts: 509
Mar 24, 2018, 10:55 pm
#533
Join Date: Sep 2016
Programs: BA Executive club
Posts: 61
Mar 25, 2018, 12:04 am
#534
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Mar 25, 2018, 12:33 am
#535
Join Date: Sep 2016
Programs: BA Executive club
Posts: 61
The CSM went off after I rejected her first offer and spoke with CS Heathrow. She then came back with the better offer.
I think that they have released the brakes on service recovery.
TBH I swapped with my wife as it was a day flight I did not really mind sitting upright drinking LPGS and watching movies.
Great crew.
The next leg to MAN was a shambles with the worst crew ever.
I think that they have released the brakes on service recovery.
TBH I swapped with my wife as it was a day flight I did not really mind sitting upright drinking LPGS and watching movies.
Great crew.
The next leg to MAN was a shambles with the worst crew ever.
Mar 25, 2018, 12:47 am
#536
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Mar 26, 2018, 6:20 am
#537
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
For a totally non functional seat I'd accept the miles cost for a one way ticket in that cabin on that route, so I'd imagine something like 80k on LHR-DXB.
Mar 29, 2018, 5:56 am
#538
Join Date: Aug 2010
Location: UK
Posts: 1,736
Gold- it was 1k - wonder if it is the same seat?
Mar 29, 2018, 6:01 am
#539
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924