What's the most Avios you got from BA as compensation and for what?
Jun 7, 2016, 9:54 am
#451
Join Date: Feb 2014
Posts: 75
Had my first ever F trip last week - NYC and back for the weekend with the wife.
On the way out the headphones weren't 100% clear but to be honest I only used them for 20mins.
BA coughed up about 10% of the redemption cost which I thought was spot on really - just meant I got back to dining with the wife instead!
Wonderful first experience and I've got enough to go west coast next time...perhaps an A380 if I can find availability.
On the way out the headphones weren't 100% clear but to be honest I only used them for 20mins.
BA coughed up about 10% of the redemption cost which I thought was spot on really - just meant I got back to dining with the wife instead!
Wonderful first experience and I've got enough to go west coast next time...perhaps an A380 if I can find availability.
Jun 8, 2016, 11:35 pm
#452
Join Date: Feb 2016
Programs: BA Gold
Posts: 343
So this is the response I got, asking for more than 12.5k for my broken CW foot stool
"Although I appreciate that this experience wasn't a pleasant one, I'm afraid we can't offer you any further compensation. I hope you’ll understand we have to be consistent so we’re fair to all of our customers. This means we can’t make an exception this time and I’m so sorry to let you down."
Either there has been a recent policy change, or this is their standard reply. Either way I think it is outrageous to offer more for a broken IFE in economy than for an integral part of the CW product. Any suggestions of his to proceed?
"Although I appreciate that this experience wasn't a pleasant one, I'm afraid we can't offer you any further compensation. I hope you’ll understand we have to be consistent so we’re fair to all of our customers. This means we can’t make an exception this time and I’m so sorry to let you down."
Either there has been a recent policy change, or this is their standard reply. Either way I think it is outrageous to offer more for a broken IFE in economy than for an integral part of the CW product. Any suggestions of his to proceed?
Jun 9, 2016, 3:05 am
#454
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
So this is the response I got, asking for more than 12.5k for my broken CW foot stool
"Although I appreciate that this experience wasn't a pleasant one, I'm afraid we can't offer you any further compensation. I hope you’ll understand we have to be consistent so we’re fair to all of our customers. This means we can’t make an exception this time and I’m so sorry to let you down."
Either there has been a recent policy change, or this is their standard reply. Either way I think it is outrageous to offer more for a broken IFE in economy than for an integral part of the CW product. Any suggestions of his to proceed?
"Although I appreciate that this experience wasn't a pleasant one, I'm afraid we can't offer you any further compensation. I hope you’ll understand we have to be consistent so we’re fair to all of our customers. This means we can’t make an exception this time and I’m so sorry to let you down."
Either there has been a recent policy change, or this is their standard reply. Either way I think it is outrageous to offer more for a broken IFE in economy than for an integral part of the CW product. Any suggestions of his to proceed?
Jun 9, 2016, 3:10 am
#455
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
So this is the response I got, asking for more than 12.5k for my broken CW foot stool
"Although I appreciate that this experience wasn't a pleasant one, I'm afraid we can't offer you any further compensation. I hope you’ll understand we have to be consistent so we’re fair to all of our customers. This means we can’t make an exception this time and I’m so sorry to let you down."
Either there has been a recent policy change, or this is their standard reply. Either way I think it is outrageous to offer more for a broken IFE in economy than for an integral part of the CW product. Any suggestions of his to proceed?
"Although I appreciate that this experience wasn't a pleasant one, I'm afraid we can't offer you any further compensation. I hope you’ll understand we have to be consistent so we’re fair to all of our customers. This means we can’t make an exception this time and I’m so sorry to let you down."
Either there has been a recent policy change, or this is their standard reply. Either way I think it is outrageous to offer more for a broken IFE in economy than for an integral part of the CW product. Any suggestions of his to proceed?
Jun 9, 2016, 3:27 am
#456
Join Date: Feb 2016
Programs: BA Gold
Posts: 343
Cw foot stool broken
Thanks all. Yes I did point this out, but emails are all handled in India, aren't they? I'll phone the uk call centre on our return (and let you all know how I get on...)
Jun 9, 2016, 4:52 am
#458
Join Date: Jan 2010
Location: UK
Programs: BAEC Silver
Posts: 755
15000 avios for no cooked breakfast on TATL. They initially indicated that they had catering problems at MIA and tried to fob me off.
I persisted and pointed out it was advertised as CW option, but not even on menu and asked for escalation of complaint.
I persisted and pointed out it was advertised as CW option, but not even on menu and asked for escalation of complaint.
Jun 9, 2016, 7:54 am
#459
Join Date: Jun 2016
Programs: AVIOS
Posts: 1
I wonder if people may be able to advise or point in the right direction to a relevant thread.
My fiancé recently flew from London to the Dominican republic. She is female, in her mid thirties and was flying on her own.
When she got on the flight she realised that she was sat amongst a large group who knew one another. This group were loud and generally obnoxious, drinking their own duty free as well as being pandered to by the crew in order to try and keep their disruption to a minimum. Members of the group were found smoking in the toilets and yet nothing was done.
As well as feeling threatened and having food thrown at her, she received very little protection from the cabin crew. It was only after insisting on being moved a second time was she given a different seat. They had not wanted to give her the seat as it had extra leg room. The crew had moved the couple sitting next to her and all this did was allow the group to spill over onto the neighbouring seats.
There was no delay, she completed the flight, but in no way did she receive the level of service one might expect from BA. She was scared throughout the flight and is genuinely worried about getting on a flight again on her own next week.
She has written to customer services twice since the flight and although they have accepted the ordeal must have been upsetting, they are not willing to offer any compensation by way of Avios or otherwise.
Is this standard practise? Advice would be appreciated.
Many thanks
My fiancé recently flew from London to the Dominican republic. She is female, in her mid thirties and was flying on her own.
When she got on the flight she realised that she was sat amongst a large group who knew one another. This group were loud and generally obnoxious, drinking their own duty free as well as being pandered to by the crew in order to try and keep their disruption to a minimum. Members of the group were found smoking in the toilets and yet nothing was done.
As well as feeling threatened and having food thrown at her, she received very little protection from the cabin crew. It was only after insisting on being moved a second time was she given a different seat. They had not wanted to give her the seat as it had extra leg room. The crew had moved the couple sitting next to her and all this did was allow the group to spill over onto the neighbouring seats.
There was no delay, she completed the flight, but in no way did she receive the level of service one might expect from BA. She was scared throughout the flight and is genuinely worried about getting on a flight again on her own next week.
She has written to customer services twice since the flight and although they have accepted the ordeal must have been upsetting, they are not willing to offer any compensation by way of Avios or otherwise.
Is this standard practise? Advice would be appreciated.
Many thanks
Jun 9, 2016, 8:33 am
#460
Suspended
Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
Jun 9, 2016, 8:38 am
#461
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I wonder if people may be able to advise or point in the right direction to a relevant thread.
My fiancé recently flew from London to the Dominican republic. She is female, in her mid thirties and was flying on her own.
When she got on the flight she realised that she was sat amongst a large group who knew one another. This group were loud and generally obnoxious, drinking their own duty free as well as being pandered to by the crew in order to try and keep their disruption to a minimum. Members of the group were found smoking in the toilets and yet nothing was done.
As well as feeling threatened and having food thrown at her, she received very little protection from the cabin crew. It was only after insisting on being moved a second time was she given a different seat. They had not wanted to give her the seat as it had extra leg room. The crew had moved the couple sitting next to her and all this did was allow the group to spill over onto the neighbouring seats.
There was no delay, she completed the flight, but in no way did she receive the level of service one might expect from BA. She was scared throughout the flight and is genuinely worried about getting on a flight again on her own next week.
She has written to customer services twice since the flight and although they have accepted the ordeal must have been upsetting, they are not willing to offer any compensation by way of Avios or otherwise.
Is this standard practise? Advice would be appreciated.
Many thanks
My fiancé recently flew from London to the Dominican republic. She is female, in her mid thirties and was flying on her own.
When she got on the flight she realised that she was sat amongst a large group who knew one another. This group were loud and generally obnoxious, drinking their own duty free as well as being pandered to by the crew in order to try and keep their disruption to a minimum. Members of the group were found smoking in the toilets and yet nothing was done.
As well as feeling threatened and having food thrown at her, she received very little protection from the cabin crew. It was only after insisting on being moved a second time was she given a different seat. They had not wanted to give her the seat as it had extra leg room. The crew had moved the couple sitting next to her and all this did was allow the group to spill over onto the neighbouring seats.
There was no delay, she completed the flight, but in no way did she receive the level of service one might expect from BA. She was scared throughout the flight and is genuinely worried about getting on a flight again on her own next week.
She has written to customer services twice since the flight and although they have accepted the ordeal must have been upsetting, they are not willing to offer any compensation by way of Avios or otherwise.
Is this standard practise? Advice would be appreciated.
Many thanks
It sounds like a really dreadful situation and I would suggest you try to find some method to escalate the complaint. I'm not sure that Avios compensation is the answer but if I were her I would look for some reassurance from BA that this kind of inconsiderate and threatening behavior will not be tolerated on board in future.
I'm not too sure where she should go from here and it will be interesting to see how others respond.
Jun 16, 2016, 8:03 am
#463
Join Date: Feb 2016
Programs: BA Gold
Posts: 343
CW foot stool broken
I think this is pretty poor
Aug 6, 2016, 4:08 am
#465
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I was wondering, is there any point in complaining about a 3-year old (not mine) crying for half of our journey JFK-LHR in F cabin (overnight flight). Sometimes I wish I brought the proper noise-cancelling BOSE earphones, as I could not sleep with the headphones supplied by BA (they are big and do not block the noise very well...