Being lied to - or what else does one call it - by BA? Coupled with appalling service
#62
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Outside it is automatic, the only problem being that a lot of lifts sit on the lower level between trains, waiting for someone to get in them.
I have the opposite problem inside T5 - my carryon is slung over my shoulders, I don't gossip intently with colleagues, and so I'm usually first in the T5 lifts. If I close the doors as the staff approach, they don't look too happy.
#63
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There is more than one lift but customers often rush over and press the button rather than simply waiting for the next. Often the doors reopen to reveal a full lift, the person waiting looks. The doors start to close and guess what they do.... They push it again. The doors reopen and they stare at the full lift a bit more!
#64
Join Date: May 2006
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Completely agree. Also the three lifts from departures in A to the TTS should be like the HEX and underground ones landslide and simply run on auto.
#65
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BA Service
[QUOTE=Genius1;17816534]Crew do not use the same security area or same lanes at most airports.
At Heathrow, all crew and staff at all terminals have a separate security search area.
And on arrival, there is a separate crew and staff immigration gate.[/QUOTE
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Thank you ...I have yet to see crew or other classes of terminal employees stand in th esame security line as we do.
I am surprised that my original post brought us to this point in discussion:
If you read it, my problem was at the baggage pick up which means past all security and means you have reached your destination, be it your home or a hotel.
I invite anyone to say that in such a case crew member has priority over a paying pax, especially when a report taking is under way !
Seriously, it is nice to be nice, but unless we speak up, we are / will be condemned to poor service ! Which means we get the service we deserve ?
At Heathrow, all crew and staff at all terminals have a separate security search area.
And on arrival, there is a separate crew and staff immigration gate.[/QUOTE
@@@@@@@@@@@@@@@
Thank you ...I have yet to see crew or other classes of terminal employees stand in th esame security line as we do.
I am surprised that my original post brought us to this point in discussion:
If you read it, my problem was at the baggage pick up which means past all security and means you have reached your destination, be it your home or a hotel.
I invite anyone to say that in such a case crew member has priority over a paying pax, especially when a report taking is under way !
Seriously, it is nice to be nice, but unless we speak up, we are / will be condemned to poor service ! Which means we get the service we deserve ?
#66
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If you read it, my problem was at the baggage pick up which means past all security and means you have reached your destination, be it your home or a hotel.
I invite anyone to say that in such a case crew member has priority over a paying pax, especially when a report taking is under way !
I invite anyone to say that in such a case crew member has priority over a paying pax, especially when a report taking is under way !
#67
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However, if you are at a desk, being served by an agent because your bags have not appeared and the agent is taking the details, it is very rude for someone - even if crew - to interrupt that process because they consider their question/problem more important.
It's nothing about security. One agent was helping one customer, and another staff member decided to try and get their problem dealt with first.
#68
Join Date: Jan 2009
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If there's a separate queue for them, then sure. But, if there is not, and they are on their way home/to the hotel, they should wait in line along with everyone else, who are also possibly on their way home from work.
#69
Join Date: Oct 2006
Posts: 1,830
A lounge where, as Emerald/Gold and in First, I'm cross-questioned about my right to enter it - and which is so full that when I get in, there is literally nowhere to sit, save the computer booths. Boarding that is an angry, cluttered farce, with no provision for premium cabins. My AA issued boarding pass suddenly being deemed not valid, and having to redo the awful boarding process. But - all of that a mere bagatelle...
Last edited by Prospero; Jan 16, 2012 at 11:42 am Reason: remove the rhetoric - we don't wish to enflame the discussion
#70
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With regards to the lifts- Sadly it does get a little frustrating. There is more than one lift but customers often rush over and press the button rather than simply waiting for the next. Often the doors reopen to reveal a full lift, the person waiting looks. The doors start to close and guess what they do.... They push it again. The doors reopen and they stare at the full lift a bit more! Of course when crew are in there that is time they are supposed to be using to get to the aircraft as quickly as they can to start their checks. Hence I suspect they may start to focus on moving along quickly to where they are needed.
this has happened on no less than 3 occasions, always on the return and always with just about half a dozen of them in the lift.
#71
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#72
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This is your idea of a baggage SNAFU?
Using BA miles I once booked a MIA-GRU flight connecting a revenue flight GRU-GIG. 45 minutes before departure AA cancelled the flight for 'M/X" prob due to low loads feeding the flight from the NE due to blizzards. They stick me on a MIA-EZE flight connecting to BA EZE-GRU which causes me to miss my paid connection. This is Dec. 28th...my bags didn't arrive until January 3rd...despite them telling me every day my bags would arrive that day. Waiting 1 day seems fine to me.
#73
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BA service
frankly this argument blows me away as I suspect would 98% of flyers.
So what says I was not working that day and needed to freshen up and attend a meeting after a ten hour night flight? The crew for all we know was headed to a two or more days layover?
Interrupting a paying customer, who pays your salary? Would you appreciate your grocery store employee doing this while you were in process of transacting business? Yes, that employee had just finished his shift and was going home!
to paraphrase a poster, ba humbug.
#74
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A genuine but OT question - what are those @ marks referring to, please?
With crew, it doesn't necessarily mean this. There is a possibility that it is related to flight time limitations on 'reduced rest' that requires 10 hours (if I recall correctly) in the accommodation when they take a reduced rest. If they are not at their assigned accommodation for 10 hours, they will have to delay their next flight. So, being held up at baggage collection means they may need to delay their next flight.
I am not saying that this was the case with the problem you encountered, but just offering a possibility that this may have influenced the situation. It still does not excuse barging in front of anyone (regardless of paid customer or not), if that is what happened, but there is a potential reason for their being given priority.
I am not saying that this was the case with the problem you encountered, but just offering a possibility that this may have influenced the situation. It still does not excuse barging in front of anyone (regardless of paid customer or not), if that is what happened, but there is a potential reason for their being given priority.
Last edited by LTN Phobia; Jan 17, 2012 at 12:55 am
#75
Join Date: Jan 2008
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"Boarding that is an angry, cluttered farce, with no provision for premium cabins. "
Not really B.A.'s fault. If you are in the lounge you are called when premium boarding starts, you do not hear the specific instructions made by the staff for everyone to keep the area clear until their row numbers have been called. Trouble is that everyone congregates around the boarding area and the staff are constantly fending people off. Last time we boarded there was a specific lane for premium passengers, but the hoards were even trying to use that. I love walking past with a little smile the people that the staff have pulled over and made to wait because they tried to jump the queue. They sort of put them in a little lay-by area for all to see. Am I wrong for smirking?
Not really B.A.'s fault. If you are in the lounge you are called when premium boarding starts, you do not hear the specific instructions made by the staff for everyone to keep the area clear until their row numbers have been called. Trouble is that everyone congregates around the boarding area and the staff are constantly fending people off. Last time we boarded there was a specific lane for premium passengers, but the hoards were even trying to use that. I love walking past with a little smile the people that the staff have pulled over and made to wait because they tried to jump the queue. They sort of put them in a little lay-by area for all to see. Am I wrong for smirking?