Changing a flight after checking in online?
Jan 13, 2012, 3:09 pm
#1
Original Poster
Join Date: Jul 2010
Programs: BA GGL
Posts: 611
Changing a flight after checking in online?
Due to a family emergency I need to postpone a business trip by about a week, but the scheduled departure is tomorrow and I've already checked in online for my outbound flight. Now the options for changing that flight are not available, because it lists that part of the itinerary as "Travelled".
Is there any way to "cancel" an online check-in? Is there anything at all I can do about my problem through MMB? If not, does anyone know if I will have any luck changing the flight on the phone with BA when their reservations line opens tomorrow morning? At that point it will be only 2.5 hours prior to departure.
Is there any way to "cancel" an online check-in? Is there anything at all I can do about my problem through MMB? If not, does anyone know if I will have any luck changing the flight on the phone with BA when their reservations line opens tomorrow morning? At that point it will be only 2.5 hours prior to departure.
Jan 13, 2012, 3:12 pm
#2
Join Date: Dec 2009
Location: Living the Essex dream
Programs: BA bronze
Posts: 1,471
Due to a family emergency I need to postpone a business trip by about a week, but the scheduled departure is tomorrow and I've already checked in online for my outbound flight. Now the options for changing that flight are not available, because it lists that part of the itinerary as "Travelled".
Is there any way to "cancel" an online check-in? Is there anything at all I can do about my problem through MMB? If not, does anyone know if I will have any luck changing the flight on the phone with BA when their reservations line opens tomorrow morning? At that point it will be only 2.5 hours prior to departure.
Is there any way to "cancel" an online check-in? Is there anything at all I can do about my problem through MMB? If not, does anyone know if I will have any luck changing the flight on the phone with BA when their reservations line opens tomorrow morning? At that point it will be only 2.5 hours prior to departure.
You need to get on the phone to BA. Will all depend on the fare rules of your ticket, not whether you have checked in or not to whether you can make a change to the dates you want to travel on.
Jan 13, 2012, 3:15 pm
#3
Original Poster
Join Date: Jul 2010
Programs: BA GGL
Posts: 611
Thanks for the quick reply. Here is what MMB says about my ticket:
Which is a relief, since I'll be able to call them 2.5 hours before departure, which should count as "at any time before" 
For the cancellation, when it says "per ticket", does that mean 1300 NOK for cancelling the whole itinerary, or is it per flight?
Time/date changes permitted at any time before each flight departure for a change fee of 1300 NOK or an upgrade fee of 1300 NOK plus any difference in fare. Changes subject to availability. Fees apply per ticket
If the booking is cancelled before your first flight, a cancellation fee of 1300 NOK per ticket applies
If the booking is cancelled before your first flight, a cancellation fee of 1300 NOK per ticket applies
For the cancellation, when it says "per ticket", does that mean 1300 NOK for cancelling the whole itinerary, or is it per flight?
Jan 13, 2012, 3:46 pm
#4
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
I did this (post scheduled take off), through my travel agent. They reserved me a seat on the new flight, but couldn't issue the ticket until I'd been offloaded from the old flight. BA can handle that.
(BA really should have a 24/7 call centre)
(BA really should have a 24/7 call centre)
Jan 14, 2012, 8:25 am
#5
Original Poster
Join Date: Jul 2010
Programs: BA GGL
Posts: 611
Just an update here: I was worried about incurring an extra fee due to having to call BA, but when I called two hours before my scheduled departure they were able to simply offload me from the flight, which did not in itself incur any service fee. At that point I was able to cancel the booking on my own via the MMB options.
Jan 14, 2012, 8:35 am
#6
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
A few months ago I OLCI'd for an EDI-LCY flight convinced that I would make it. As the day progressed it was clear that I wouldn't and I needed to get on a later flight (I had a fully flexible Business UK ticket).
I rang BA who were able to reverse the check-in process (voluntarily offloading me I suppose) and then change my flight. The person on the phone confirmed that there was no way of doing this online.
I rang BA who were able to reverse the check-in process (voluntarily offloading me I suppose) and then change my flight. The person on the phone confirmed that there was no way of doing this online.