flyoff

Just found this thread after speaking to the Exec Club after having difficulty with ba.com and requesting combining points from Iberia (it wouldn't accept my Iberia membership number and pin). They helped but have moved the points the wrong way BA- Iberia but are struggling to reverse the transaction. I have used the above guide but can't see the combine Avios button at the bottom of the page in my account area in my Iberia account. Does anyone know why this is not visible on all accounts. My account is about 4 months old so this should not be the problem.

I am trying to transfer into a household account at BA - it looks as though this is an issue. I also have a household account at Avios that looks as though it will be a problem too. I am waiting for BA customer services to call back to see if the transaction can be reversed before I speak with Iberia.

makin'miles

Silly question, but before I go and create an Iberia account and find out, can someone tell me if transfers are at par - i.e., one to one? Thank you.

Paralytic

I've not done a transfer that way but yes, 1 Ibera Avios = 1 BA Avios = 1 Avios Avios.

Happy

Is this option only available to UK based BAEC members?

neuromancer

Yes, these are problems. You can transfer just from BA household to Iberia, not the other way around, and I think you can't use an avios.com household account at all - you must dissolve the household account.
I can't find Combine My Avios on the Iberia's site, but that does not matter, you can use BAEC or avios.com. How to transfer from IB to BAEC, see matinee-allstars'post above

tylorcl

But if you have status with Iberia Plus, you can not take advanatge of this when your IB points go into your BAEC account without elite status, right?

lfc84

i want to transfer from iberia to avios.com

my iberia account has activity june last year
my avios accoutn has activity last month
ive checked both account and they appear to match (address, etc)

for some reason i dont have "combine my avios" on the iberia website

i have that option on the avios site and the transfer wont work

email to avios.com resulted in a reply saying my account was innactive at iberia.com

iberia.com wont reply to emails

any suggestions? thanks

PanGalactic

Just created an IB Plus account so I can use it with 4 upcoming Hilton stays I have booked in order to get 750 IB Avios per night instead of 500 BA Avios.

It took several attempts to enter it onto the Hilton site but worked eventually.

I then tried to transfer 1 Avio from Avios.com (non household) to IB but got the account needs to be 3 months old error.

Is this going to be annoying me later when the Hilton points eventually post there?

stifle

Yes if you want to use the Avios in less than 3 months. No otherwise.

PanGalactic

No problem, I can wait, thanks

johnash

Customer Service is a concept that does not really exist in Spanish corporations and it is time that IAG got in there and sorted Iberia out.

We have been trying to transfer my partner's Iberia points to his BAEC Avios account without success. The points have now expired and I emailed Iberia on 4th January without a squeak in reply. I have sent another request for an answer and copied it to Willy Walsh, Chairman of IAG, the new parent group.

I would urge all of you being ignored by Iberia in this disgusting fashion to write to Willy Walsh, with a copy of your emails etc.

His address can be found here:-
http://www.iairgroup.com/phoenix.zht...0949&p=contact

Good luck to us all!

yorkshire exile

ok - for a long time i struggled with this - first waiting for my iberia membership to reach 3 months - then fighting the iberia website - then ringing iberia all to no avail....

my problem was due to my BAEC being a household acct - and so iberia could not transfer and the combine my avios was not visible. (this is actually in T&Cs but is obscurely worded IMHO)

So.... I disassembled my household account..... made the iberia to BAEC transfer via the BAEC combine my avios bit.... and then reassembled the household acct all within about 15 mins. All personnel and points present and correct. YMMV

NB if you have under 18s with avios points you may need to understand some of the small print.... I have also heard that you may not reassemble a household acct within 6 months - but seemed to work for me...

Hope helpful to someone out there

stifle

You don't need to do all that, just transfer from Iberia to Avios.com to BA. Works fine if you have an individual Avios.com account.

angatol

.....

neuromancer

You can put any address there, it's not like they send you something physically.