Told Off By Cabin Crew
Aug 31, 2011, 6:58 am
#1
Original Poster
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
Told Off By Cabin Crew
So I was on a flight yesterday, in a bulkhead seat in WT+, and the safety video was on. I was reading my paper and having seen it so many times before I was only half watching it. Ok, maybe quarter watching it.
Anyway, at the end of the video, a cabin crew member came to put my video screen away (its the fold down into/under the chair type). As she did so, she half-looked at me and said:
"I'll be testing you later"
I forced a laugh at her poor attempt at humour.
"I wasn't joking" she fizzed, and stormed off.
I was rather taken aback, and having a thick skin, it didn't really bother me, but something at the back of my mind thinks it should have. It just seemed a bit inappropriate.
Did she have a right to speak that way to me? Would others have been offended?
(I know this is probably a naive plea, but please don't turn this thread into another one of those "Is is wrong not to look at the safety video?" ones.
I know the content of the safety video. I could probably recite it word for word. Yes, I know, there are many different types of planes and different configurations and that this one may be different.
But its not. Its the same one I flew on 4 weeks ago and many times before that. I know where the exits are. I know where the oxygen masks will come from. I know how to put the emergency jacket on, and where the light and blowy-bit are. I know the brace position. I know when I can and cannot use different pieces of equipment and what a flight mode is. I'm not endangering anyone, including myself, by not watching it).
Anyway, at the end of the video, a cabin crew member came to put my video screen away (its the fold down into/under the chair type). As she did so, she half-looked at me and said:
"I'll be testing you later"
I forced a laugh at her poor attempt at humour.
"I wasn't joking" she fizzed, and stormed off.
I was rather taken aback, and having a thick skin, it didn't really bother me, but something at the back of my mind thinks it should have. It just seemed a bit inappropriate.
Did she have a right to speak that way to me? Would others have been offended?
(I know this is probably a naive plea, but please don't turn this thread into another one of those "Is is wrong not to look at the safety video?" ones.
I know the content of the safety video. I could probably recite it word for word. Yes, I know, there are many different types of planes and different configurations and that this one may be different.
But its not. Its the same one I flew on 4 weeks ago and many times before that. I know where the exits are. I know where the oxygen masks will come from. I know how to put the emergency jacket on, and where the light and blowy-bit are. I know the brace position. I know when I can and cannot use different pieces of equipment and what a flight mode is. I'm not endangering anyone, including myself, by not watching it).
Aug 31, 2011, 7:02 am
#2
Join Date: Apr 2008
Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci
Posts: 7,088
But you need to be setting an example as a FF. There could be newbies near you who see that you ignore the video and think "Ah so it is not important - no need to watch!" They will be the ones who, in an emergency, will go into panic mode and trip you up so you don't make the slides! Your call!
IMHO the CC was right to tear you a new *rse h*le.
IMHO the CC was right to tear you a new *rse h*le.
Aug 31, 2011, 7:06 am
#5
FlyerTalk Evangelist
Join Date: Aug 2007
Location: UK
Posts: 10,709
She dosent know that you flew last week or last year.
Maybe she was trying to say in a humours way that failed.
But I agree set a good example and everyone will be fine. It doesnt last that long. Apart from read your paper there isnt much you can do during that time. The airlines have a bit of a captive audience.
Maybe she was trying to say in a humours way that failed.
But I agree set a good example and everyone will be fine. It doesnt last that long. Apart from read your paper there isnt much you can do during that time. The airlines have a bit of a captive audience.
Aug 31, 2011, 7:06 am
#6
Join Date: Feb 2010
Location: Sussex
Posts: 346
The short answer is No, the crew member shouldn't have spoken to you like that.
The only way something like that is somewhat acceptable is if said with a cheeky grin and a laugh - IF you've already had some kind of interaction (to establish a rapport and whether the customer is open to a bit of banter.
The only way something like that is somewhat acceptable is if said with a cheeky grin and a laugh - IF you've already had some kind of interaction (to establish a rapport and whether the customer is open to a bit of banter.
Aug 31, 2011, 7:08 am
#8
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,099
- you should pay attention to the video
- even if you fly once a month in WT+ there's still plenty of configs to catch you unawares, especially if the cabin is dark, on its side, filled with smoke and the sound of people screaming (772, 773, Hi-J, Low-J etc. etc.)
- the cabin crew could've been a little bit more diplomatic - maybe making the point that it's only 3 minutes of your time that could save your life.
- even if you fly once a month in WT+ there's still plenty of configs to catch you unawares, especially if the cabin is dark, on its side, filled with smoke and the sound of people screaming (772, 773, Hi-J, Low-J etc. etc.)
- the cabin crew could've been a little bit more diplomatic - maybe making the point that it's only 3 minutes of your time that could save your life.
Aug 31, 2011, 7:08 am
#9
FlyerTalk Evangelist
Join Date: Aug 2007
Location: UK
Posts: 10,709
But you need to be setting an example as a FF. There could be newbies near you who see that you ignore the video and think "Ah so it is not important - no need to watch!" They will be the ones who, in an emergency, will go into panic mode and trip you up so you don't make the slides! Your call!
Aug 31, 2011, 7:08 am
#10
Suspended
Join Date: Jun 2006
Location: Earth
Programs: Proud owner of 3 Mucci's (yes, 3!) the latest being Chevaliere des Bains Chauds, BA Silver (6 yrs)
Posts: 10,985
Did she have a right to speak that way to me? Would others have been offended?
(I know this is probably a naive plea, but please don't turn this thread into another one of those "Is is wrong not to look at the safety video?" ones.
I know the content of the safety video. I could probably recite it word for word. Yes, I know, there are many different types of planes and different configurations and that this one may be different.
But its not. Its the same one I flew on 4 weeks ago and many times before that. I know where the exits are. I know where the oxygen masks will come from. I know how to put the emergency jacket on, and where the light and blowy-bit are. I know the brace position. I know when I can and cannot use different pieces of equipment and what a flight mode is. I'm not endangering anyone, including myself, by not watching it).
(I know this is probably a naive plea, but please don't turn this thread into another one of those "Is is wrong not to look at the safety video?" ones.
I know the content of the safety video. I could probably recite it word for word. Yes, I know, there are many different types of planes and different configurations and that this one may be different.
But its not. Its the same one I flew on 4 weeks ago and many times before that. I know where the exits are. I know where the oxygen masks will come from. I know how to put the emergency jacket on, and where the light and blowy-bit are. I know the brace position. I know when I can and cannot use different pieces of equipment and what a flight mode is. I'm not endangering anyone, including myself, by not watching it).
How does that crew member know you fly hundreds of times and know every aircraft better than they do? How do they know you're familiar with all the procedures?
Like you I also know the safety video word for word, the brace position, oxygen masks, etc, etc. But I ALWAYS watch the video/demonstration because it IS important (very important) and who knows what you'd remember if the worse case scenario happened. The crew are doing it for everyone's benefit so to ignore them is, IMO, rude.
Aug 31, 2011, 7:11 am
#13
Original Poster
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
I forgot to superglue my BAEC card to my forehead so its doubtful people would have noticed that I was a FF.
Oh come on. Really? People on flights are now looking for role models in other passengers?
So you're saying that their thought process would go something like this:
Newbie: Wow, a big shiny plane. I'm scared. What, for the love of God, do I do?
CC Announcement: Please watch the safety video
Newbie: Oh good, voices in my head telling me what to do. I'll watch the safety video.
(a few seconds later)
Newbie: Oh no, there's one or two people who aren't paying attention to the video. They must be frequent fliers so I'll copy them, instead of watching that video the crew have told me is important.
Are you really suggesting there are people like that on board?
Not quite how I described it
So you're saying that their thought process would go something like this:
Newbie: Wow, a big shiny plane. I'm scared. What, for the love of God, do I do?
CC Announcement: Please watch the safety video
Newbie: Oh good, voices in my head telling me what to do. I'll watch the safety video.
(a few seconds later)
Newbie: Oh no, there's one or two people who aren't paying attention to the video. They must be frequent fliers so I'll copy them, instead of watching that video the crew have told me is important.
Are you really suggesting there are people like that on board?
Not quite how I described it
Aug 31, 2011, 7:13 am
#15
FlyerTalk Evangelist
Join Date: Aug 2007
Location: UK
Posts: 10,709
Oh come on. Really? People on flights are now looking for role models in other passengers?
So you're saying that their thought process would go something like this:
Newbie: Wow, a big shiny plane. I'm scared. What, for the love of God, do I do?
CC Announcement: Please watch the safety video
Newbie: Oh good, voices in my head telling me what to do. I'll watch the safety video.
(a few seconds later)
Newbie: Oh no, there's one or two people who aren't paying attention to the video. They must be frequent fliers so I'll copy them, instead of watching that video the crew have told me is important.
Are you really suggesting there are people like that on board?
So you're saying that their thought process would go something like this:
Newbie: Wow, a big shiny plane. I'm scared. What, for the love of God, do I do?
CC Announcement: Please watch the safety video
Newbie: Oh good, voices in my head telling me what to do. I'll watch the safety video.
(a few seconds later)
Newbie: Oh no, there's one or two people who aren't paying attention to the video. They must be frequent fliers so I'll copy them, instead of watching that video the crew have told me is important.
Are you really suggesting there are people like that on board?