Anyone get sick after BA flight from BKK?
Aug 17, 11, 12:58 pm
#1
Original Poster
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Anyone get sick after BA flight from BKK?
Tues Feb 22 2011 BA flight from BKK to London 0010
Arrived home to France later that day, went to bed. Awoke early hours v unwell. Long story but after tests from doctor, I had salmonella diagnosed. Dr wrote a letter with supporting documents to report this. BA eventually replied a month later with standard "sorry you were ill but nothing to do with us" letter. Then our of the blue have had continual emails from their Cust relation dept and H&S etc asking for more details eg what meal did I have onboard, asking for more supporting documents of sample tests etc.
So interested to know if anyone else got salmonella and reported later than me. (My own tests were done VERY quickly here in France)
Arrived home to France later that day, went to bed. Awoke early hours v unwell. Long story but after tests from doctor, I had salmonella diagnosed. Dr wrote a letter with supporting documents to report this. BA eventually replied a month later with standard "sorry you were ill but nothing to do with us" letter. Then our of the blue have had continual emails from their Cust relation dept and H&S etc asking for more details eg what meal did I have onboard, asking for more supporting documents of sample tests etc.
So interested to know if anyone else got salmonella and reported later than me. (My own tests were done VERY quickly here in France)
Aug 18, 11, 10:57 am
#6
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Do people on here actually read what others post or just what they 'want to read' in people's posts?
It seems to me the OP was content with the original 'not our fault' email from BA. But is now questioning why BA chose to re-open dialogue with them asking for futher details. In doing so they are attempting to identfy other passengers on that flight who may have become ill?
Why would BA start quizzing the OP again about details of the flight if they had previously dismissed the claim? Perhaps others have complained too? It does seem rather odd.
It seems to me the OP was content with the original 'not our fault' email from BA. But is now questioning why BA chose to re-open dialogue with them asking for futher details. In doing so they are attempting to identfy other passengers on that flight who may have become ill?
Why would BA start quizzing the OP again about details of the flight if they had previously dismissed the claim? Perhaps others have complained too? It does seem rather odd.
Aug 18, 11, 11:03 am
#7
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Originally Posted by Moomba
Do people on here actually read what others post or just what they 'want to read' in people's posts?
It seems to me the OP was content with the original 'not our fault' email from BA. But is now questioning why BA chose to re-open dialogue with them asking for futher details. In doing so they are attempting to identfy other passengers on that flight who may have become ill?
Why would BA start quizzing the OP again about details of the flight if they had previously dismissed the claim? Perhaps others have complained too? It does seem rather odd.
It seems to me the OP was content with the original 'not our fault' email from BA. But is now questioning why BA chose to re-open dialogue with them asking for futher details. In doing so they are attempting to identfy other passengers on that flight who may have become ill?
Why would BA start quizzing the OP again about details of the flight if they had previously dismissed the claim? Perhaps others have complained too? It does seem rather odd.
Given BA re-opening dialogue here, it would seem others may have complained as well, and more importantly for BA, if any such issue exists, they need to raise it with their catering provider in BKK. That is probably why they want to document as many details as possible. I would think that is a positive step by BA, rather than brushing it under the carpet and pretending it never happened.
Aug 18, 11, 11:07 am
#8
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Originally Posted by Moomba
Perhaps others have complained too? It does seem rather odd.
I imagine BA are obliged by H&S to complete the process of acquiring further information when someone submits a complaint about food poisoning after taking one of their flights.
Aug 18, 11, 11:09 am
#9
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Is possible the guy who deals with this has returned from his holiday. He has decided to look into this matter more detail. I am not saying that the OP didnt get sick because of BA. My stomach and me dont have a good affair. Anything can and will set it off. But then I can eat the same meal later in the week and be fine.
Its also possible they are looking at changing the supplier. If they can prove that they are making their customers sick then they possibly can cut the contract.
Its also possible they are looking at changing the supplier. If they can prove that they are making their customers sick then they possibly can cut the contract.
Aug 18, 11, 11:45 am
#10
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Originally Posted by HIDDY
Yeah it's impossible to prove unless more cases on the flight had been found.
Seems as if many hours had passed between you getting off the flight and becoming ill though?
Seems as if many hours had passed between you getting off the flight and becoming ill though?
Aug 18, 11, 11:47 am
#11
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Yes - has happened to me - but I got my dose from a visiting celebrity Indian chef who was doing a week's star turn at the BKK IC and adjacent HI. His speciality was undercooked Tandoori Chicken. I can tell you the flight home was traumatic. 1 stone + lost in a week. 
Doesn't seem likely to be a BA flight to me, but perhaps there was another pax contact on the same topic and they're checking?
Doesn't seem likely to be a BA flight to me, but perhaps there was another pax contact on the same topic and they're checking?
Aug 18, 11, 12:14 pm
#13
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There are a whole range of bacteria which can cause food poisoning, all of which have different incubation times. By knowing which one was the cause, the OP can certainly provide a time line which shows that BA may have been the culprit.
It is actually good to know that BA are following up on this as they need to know if their suppliers are capable of meeting basic food hygiene levels to protect their passengers from getting sick. While they are at the mercy of their suppliers to some extent, they should also monitor complaints to make sure no patterns are emerging.
It is actually good to know that BA are following up on this as they need to know if their suppliers are capable of meeting basic food hygiene levels to protect their passengers from getting sick. While they are at the mercy of their suppliers to some extent, they should also monitor complaints to make sure no patterns are emerging.
Aug 18, 11, 1:06 pm
#14
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Originally Posted by Jenbel
There are a whole range of bacteria which can cause food poisoning, all of which have different incubation times. By knowing which one was the cause, the OP can certainly provide a time line which shows that BA may have been the culprit.
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Salmonellas are my absolute favourite because there are so many types and they are so interesting to identify,
Aug 18, 11, 1:49 pm
#15
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Originally Posted by Moomba
Why would BA start quizzing the OP again about details of the flight if they had previously dismissed the claim? Perhaps others have complained too? It does seem rather odd.
