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What are your feelings about off duty CC being upgraded to Club whilst you remain in

What are your feelings about off duty CC being upgraded to Club whilst you remain in

Old Aug 15, 11, 10:47 am
  #1  
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What are your feelings about off duty CC being upgraded to Club whilst you remain in

Just curious what other members, particularly Golds think about the following scenario:

Take seat in WT+ Chap takes seat in front of me and is greeted by every CC member who walks by, friendly familiar discussions follow about various previous and upcoming trips, work issues, etc. Obviously an off duty CC member. Pre take off, the CSD comes by leans over and a whispered conversation is followed by same chap getting up and moving back to Club, where i see him sitting happily for the remainder of the flight.

I have experienced this before when sitting in Club and the very nice chap next to me told me with a wink that he was an off duty CC member.

Your thoughts, comments ?
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Old Aug 15, 11, 10:49 am
  #2  
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Will re-visit in a wee while and see what the replies are... I can imagine some of them already...
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Old Aug 15, 11, 10:56 am
  #3  
 
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Happens ALL the time on AF/KLM but I can't remember seeing it on BA, so it must usually be done with the utmost British discretion

On the other hand, I have been extraordinarily lucky with a string of BA op-ups across the board recently - from Y to J*, Y+ to J and J to F that my position would be to look on and smile, hoping that upgrade karma might be with me on the next flight

PS - and when I explained I had been split up from my colleague, the truly fantastic CSD also found a spare seat on board in CW for him (who is status-less with BA). The person originally sitting next to him must have thought he was off-duty CC as he was escorted through the curtain

PPS - and by the way, I find all the above and what the OP saw as absolutely normal and perfectly human... no complaints. It just helps when it's done discreetly - which is not always the case on those other two airlines!
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Old Aug 15, 11, 10:57 am
  #4  
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I have been upgraded as a friend of cabin crew at KLM. It was more or less a given from the start that - if there was space - I would be upgraded. I think this is common practice amongst a lot of airlines. If the upgrades are not caused because the flight is overbooked there is no reason for BA (or KL etc) to upgrade any passengers at all. In flight upgrades for friends, families or colleagues (if done discretely) do not bother me.

It would bother me if it impaired the service in the class they are upgraded to, but I always had Y food or the very last choice. I believe it is the same on BA.

AF's First class is almost exclusively occupied by staff & friends. Nobody buys that product.

I don't believe that if a flight is overbooked BA staff are upgraded before elite travelers or even full fare paying pax. If that was the case I would be fuming.
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Old Aug 15, 11, 10:57 am
  #5  
 
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My view- If no opups were occurring, then I really can't see the problem in a perk like that

The staff traveller should not be preferred to non staff travelling pax, where opups take place.
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Old Aug 15, 11, 10:58 am
  #6  
 
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You got the service you had paid for and entitled to so what's the problem?

If you think you deserve to sit in CW then you can just by booking and paying the approrpiate fare.

Why shouldnt a company give benefit to its employees when and where it can without adding large costs to pass on to its customers?
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Old Aug 15, 11, 10:59 am
  #7  
 
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CSDs/CSMs no longer have authority to upgrade staff in this way.

The only legitimate staff upgrades are processed by ground staff (for commercial reasons) or when staff have purchased "J-priority" tickets or are entitled to J/F cabin based on seniority.

Captains have the authority to upgrade - on what basis, I'm not sure.

IMO, blatant non-commercial upgrades of staff in the manner described by the OP are quite insensitive, apart from being against the rules.

Having said that, it happens anyway, and always will, regardless.
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Old Aug 15, 11, 11:01 am
  #8  
 
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Originally Posted by henkybaby View Post
I don't believe that if a flight is overbooked BA staff are upgraded before elite travelers or even full fare paying pax. If that was the case I would be fuming.
Nor do I... I get the feeling BA's procedures are pretty strict about this...

and I should add that in the case of my colleague I didn't ask for him to be upgraded, I was just commenting, when the CSD came over to introduce himself, that I was very lucky on this flight but that I had been separated from my colleague. It was the CSD who pro-actively said 'I'll see what I can do...' - way beyond the call of duty and very unexpected
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Old Aug 15, 11, 11:04 am
  #9  
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It wouldnt bother me at all. They work for the airline so why dont they have an op up.

If they caused someone to lose a seat and not be allowed to fly then it is another matter.

There is nothing you can do to stop it. Okay in this situation they knew that the person was cc. But otherwise how would you know.

In the end of the day does it really matter its only a few hours in your life.
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Old Aug 15, 11, 11:05 am
  #10  
 
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Originally Posted by dobba View Post
You got the service you had paid for and entitled to so what's the problem?

If you think you deserve to sit in CW then you can just by booking and paying the approrpiate fare.

Why shouldnt a company give benefit to its employees when and where it can without adding large costs to pass on to its customers?
Well of course it is in the interest of customers and shareholders to provide employees with cost free benefits. However if said benefits could also be given to customers to improve customer loyality then it is a difficult decision to make.
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Old Aug 15, 11, 11:05 am
  #11  
 
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Originally Posted by Bar Operator View Post
Captains have the authority to upgrade - on what basis, I'm not sure.
Same on AF/KLM (must be some rule about the Captain having absolute and total control over everything on the vessel - or the pilot unions fighting for it tooth and nail ) but I've seen it happen SO much on those airlines that I can't quite imagine that it is checked with the Captain every single time (?)
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Old Aug 15, 11, 11:06 am
  #12  
 
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I am of the feeling that it is a staff perk - for example if CC are positioning to work the return sector, if the arrive more refreshed they should be able to provide a better return sector to the passengers on that flight. A bonus in my book

Out of interest, what perks do we all get from our own companies? This is the kind of perk if you work in the airline industry.
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Old Aug 15, 11, 11:06 am
  #13  
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Originally Posted by dobba View Post
You got the service you had paid for and entitled to so what's the problem?

If you think you deserve to sit in CW then you can just by booking and paying the approrpiate fare.

Why shouldnt a company give benefit to its employees when and where it can without adding large costs to pass on to its customers?
Interesting viewpoint. By your own logic, what service did the CC pay for and did the CC "derserve to sit in CW and if so, why didnt they book and pay the appropriate fee? I think its quite revealing as to the corporate culture of an organisation when they place the desires of their staff above those of their premium customers.
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Old Aug 15, 11, 11:08 am
  #14  
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Originally Posted by ediYank View Post
Interesting viewpoint. By your own logic, what service did the CC pay for and did the CC "derserve to sit in CW and if so, why didnt they book and pay the appropriate fee? I think its quite revealing as to the corporate culture of an organisation when they place the desires of their staff above those of their premium customers.
Did you want our opinion or did you want an argument?
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Old Aug 15, 11, 11:08 am
  #15  
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I would have no issues with off-duty CC being seated in Club/First.

I would hope however that it is done discreetly without making it obvious to the "left-over pax behind the curtain".

And of course, once upgraded, I assume that any off-duty CC will follow the behaviour standards that BA expects them to, and the crew on duty will ensure that cabin-ticketed pax get first choice of meals etc.
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