OT: EastCoast trains website and US credit card

Old Jul 5, 11, 1:37 pm
  #1  
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OT: EastCoast trains website and US credit card

Just had a bloody annoyance dealing with customer service at East Coast trains and would like some advice. The situation:

* I wanted to buy two train tickets, total cost 49.50
* CCs I tried were rejected by the website: my bank says they can't see the charge, so it's an East Coast trains problem.
* I call East Coast Trains who tell me that US issued MC/Visa cards don't work on their website because the bank issuer in the USA is apparently not enrolled in the Verified Secure Code module they use.
* East Coast will sell me tickets by phone, but only at the lowest price available by phone: 71 or so (maybe per person, not sure).

What's the solution? It seems like they won't budge ("computer says no" kind of reply...).

I'm minded to just buy flights now and to h3ll with the train (even though it would be more relaxing by train, and the HEX will add another 30 at least). BA NCL-LHR prices at $50 each on ITA for the date in question.

Is there a solution? I'm really annoyed at this: MC and VISA are meant to be universally accepted if an organization/company says they accept them. It's not my fault US-issued cards don't have chip+pin or enrollment in whatever security system they've chosen to use on their website, and in every situation in the UK when I've been faced with a chip+pin request, it's been possible to use the card's magnetic strip and sign instead.

Any advice? Practical suggestions welcome...
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Old Jul 5, 11, 1:42 pm
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You can buy tickets from any UK train website. Try virgin trains, First great western etc...

But if you're on a same day connection just get the plane!
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Old Jul 5, 11, 1:44 pm
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http://www.thetrainline.com/buyticke...FYUY4Qod2252Wg

Its worth a try.

http://www.travelocity.com/Rail
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Old Jul 5, 11, 1:47 pm
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http://www.flyertalk.com/forum/u-k-i...dit-cards.html

you are not the only one!
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Old Jul 5, 11, 2:36 pm
  #5  
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Thanks for the advice. Booking on Virgin Trains website worked for only 5.50 more (I assume it was the same price bucket but plus some booking fee). The price I wanted had disappeared from the train I wanted by the time I figured this out, so I had to take a later train. Grrr...

Anyway, it's done. Many thanks for the advice and help.
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