Hot towels in WTP are back!

Old Jun 11, 11, 12:34 pm
  #1  
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Hot towels in WTP are back!

I flew WTP to AUH today and was surprised to have a hot towel dangled in front of my face!
I was told that they have been re-introduced
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Old Jun 11, 11, 12:37 pm
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On my outbound a couple of weeks ago to AUH/MCT I did notice they were being waved about to the 2 pax in WTP on that flight was well.

However no hot towels even in CW on the return leg today
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Old Jun 11, 11, 12:47 pm
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Originally Posted by ThatT1Feeling View Post

However no hot towels even in CW on the return leg today
Neither I had, on my return from JFK on CW UD (March).
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Old Jun 11, 11, 12:57 pm
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Maybe it is like the pens in the amenity kits. You don't get one in CW.
Club passengers are clean enough already

(The pens in the new WTP kits are just as rubbish as the old ones but nolonger have the BA logo so it is less negative advertising when they fall to bits in public!)
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Old Jun 11, 11, 1:01 pm
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Originally Posted by potakas View Post
Neither I had, on my return from JFK on CW UD (March).
OT, but I had to ask for a hot towel when I flew F to DXB in March or on all of the F flights to AUH and MCT in February.

The F purser on the DXB flight, who seemed a little embarrassed that they has not been provided, explained that there has been some changes to the service arrangements, or something, and perhaps staff were forgetting, not that this was any excuse.

I have a CW/F trip soon, so will see what happens. We do not want them 'enhanced away' in CW and F as well as CE.
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Old Jun 11, 11, 1:03 pm
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The Public needs to know ... who closed the window blinds?
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Old Jun 11, 11, 1:14 pm
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Hi,

Maybe they are taking them from F/CW and giving them to WTP!

Regards

TBS
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Old Jun 11, 11, 1:57 pm
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I tell you what...steak and hot towels in WT+? A new CCR and F lounge menu? Well they did say that enhancements would be coming on stream once things picked up.
It looks to me as if they are now appearing.....good news all round.
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Old Jun 11, 11, 2:03 pm
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Back? I thought they never arrived? I thought Drunken Folley and his BASSA Band of (not so) Merry Men vetoed the idea originally? Good to see that now they've been quite rightly humiliatingly removed from the decision making process over customer experience, positive things are happening
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Old Jun 11, 11, 2:09 pm
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SQ gives hot towels in long-haul economy. Two or three times a flight.
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Old Jun 11, 11, 3:06 pm
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I didn't get any hot towels in First coming back from HKG in April.

Instead, I got 20,000 miles*


*not just for the lack of a hot towel, of course.
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Old Jun 12, 11, 8:50 am
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On our last F flight we were offered hot towels.

However they were dripping wet and I was soaked. I only wanted to freshen up, not have a bed bath
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Old Jun 12, 11, 9:12 am
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Originally Posted by G-BOAC View Post
Back? I thought they never arrived? I thought Drunken Folley and his BASSA Band of (not so) Merry Men vetoed the idea originally? Good to see that now they've been quite rightly humiliatingly removed from the decision making process over customer experience, positive things are happening
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Old Jun 12, 11, 9:23 am
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My last flight in F I had to ask for hot towels on the inbound on the outbound though it was one of the first things given to me. When i did ask for the towel the cc seemed a bit taken a back.
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Old Jun 12, 11, 9:30 am
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Are they part of the CE service standards too? If so, we didn't get them last Sunday to OSL. It seems to be one of the most variable parts of the service.
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