Any experience of emailing YouFirst lately

Old Apr 5, 11, 5:06 am
  #1  
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Any experience of emailing YouFirst lately

A couple of weeks ago, I emailed YouFirst (from the weblink on ba.com) regarding seating on my forthcoming first class flight to Toronto.
I received no automated acknowledgement nor a reply.

I assumed they just looked at it, thought "no can't be done" and binned it.
[It was to do with the switch to 747 as it threw my family all around the cabin and I wondered if they could sit us together]

Yesterday, I emailed YouFirst yesterday regarding booking a cabana on my return journey. I finished asking if they could reply to confirm they'd done it.
Now I know 1 day is a bit quick to expect a reply, but last year they replied within 40 minutes...so I'm wondering if anyone else has experience of their YouFirst emails going missing?

Thanks for any help.
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Old Apr 5, 11, 5:16 am
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Join Date: Aug 2009
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I don't have experience of emailing YouFirst, however:

You have paid for first class travel and associated benefits - no reply to your query is not acceptable for even economy travel. I personally would expect a reply within 24 hours.

The fact that this has happened twice would suggest an out of date email address / un-monitored mailbox. I am sure it's not the experience they would like you to have as a First customer.

I would try communicating with them via the phone. I found these numbers ba.com:

In the UK call: 0800 408 7667
From overseas call: +44 161 448 3013
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Old Apr 6, 11, 6:15 am
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I emailed several times before my flights to HKG recently, all about various things, and all were replied to with a personal (non-template) response within 24 hours. Email again, or failing that, give them a call.

Last edited by Genius1; Apr 6, 11 at 7:46 am
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Old Apr 6, 11, 6:17 am
  #4  
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Just got a reply to my cabana issue.
Never had a seating reply. Oh well not to worry.

Thanks for comments.
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Old Apr 6, 11, 6:45 am
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Originally Posted by Genius1 View Post
I emailed several times before my flights to HKG recently, all about various things,
Several times for just one return flight?

What on earth were you pestering them about?
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Old Apr 6, 11, 8:54 am
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I just emailed them this morning and they already replied by noon. I suggest to paste their email address next time into your email tool directly and not clicking on the web.
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Old Apr 6, 11, 10:30 am
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Emailed this week with a cabana request, heard back within the day. My requested time was not available but they offered and booked a substitute time.
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