Any experience of emailing YouFirst lately
Apr 5, 2011, 4:16 am
#2
Join Date: Aug 2009
Location: Hove, UK
Programs: BA Bronze; Hyatt GP; Radisson; etc...
Posts: 130
I don't have experience of emailing YouFirst, however:
You have paid for first class travel and associated benefits - no reply to your query is not acceptable for even economy travel. I personally would expect a reply within 24 hours.
The fact that this has happened twice would suggest an out of date email address / un-monitored mailbox. I am sure it's not the experience they would like you to have as a First customer.
I would try communicating with them via the phone. I found these numbers ba.com:
In the UK call: 0800 408 7667
From overseas call: +44 161 448 3013
You have paid for first class travel and associated benefits - no reply to your query is not acceptable for even economy travel. I personally would expect a reply within 24 hours.
The fact that this has happened twice would suggest an out of date email address / un-monitored mailbox. I am sure it's not the experience they would like you to have as a First customer.
I would try communicating with them via the phone. I found these numbers ba.com:
In the UK call: 0800 408 7667
From overseas call: +44 161 448 3013
Apr 6, 2011, 5:15 am
#3
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,341
I emailed several times before my flights to HKG recently, all about various things, and all were replied to with a personal (non-template) response within 24 hours. Email again, or failing that, give them a call.
Last edited by Genius1; Apr 6, 2011 at 6:46 am
Apr 6, 2011, 5:45 am
#5
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,199
Apr 6, 2011, 7:54 am
#6
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
I just emailed them this morning and they already replied by noon. I suggest to paste their email address next time into your email tool directly and not clicking on the web.