$70 fee (per person) to MFU - is it correct?
Feb 12, 2011, 8:07 am
#1
Original Poster
Join Date: Aug 2004
Posts: 107
$70 fee (per person) to MFU - is it correct?
I have a query relating to a fee I have been charged to upgrade a MFU booking. The details are as follows:
We are traveling over Christmas 2011. To secure both o/b and return MFU seats I booked online WT+ and upgraded the o/b all at the same time. Today when the return MFU seats became available I called back to upgrade the return. I would have done it online but the option to upgrade the return was "greyed out" and could not be selected. BA have charged a $70 per person "redeposit fee" on the basis that the booking in now a return MFU and therefore they have to redeposit the miles used for the outbound upgrade and take the full amount of miles required for the return upgrade (for which a fee is charged). I explained to the agent that I could not do it online and that I thought the charge was unreasonable. He checked with a supervisor who would not waive the fee.
Is this a legitimate fee to be charged or should I take the issue up with customer services. I have done this type of booking many times before and have never been charged this fee.
Many thanks!
awn
We are traveling over Christmas 2011. To secure both o/b and return MFU seats I booked online WT+ and upgraded the o/b all at the same time. Today when the return MFU seats became available I called back to upgrade the return. I would have done it online but the option to upgrade the return was "greyed out" and could not be selected. BA have charged a $70 per person "redeposit fee" on the basis that the booking in now a return MFU and therefore they have to redeposit the miles used for the outbound upgrade and take the full amount of miles required for the return upgrade (for which a fee is charged). I explained to the agent that I could not do it online and that I thought the charge was unreasonable. He checked with a supervisor who would not waive the fee.
Is this a legitimate fee to be charged or should I take the issue up with customer services. I have done this type of booking many times before and have never been charged this fee.
Many thanks!
awn
Feb 12, 2011, 11:26 am
#3
Original Poster
Join Date: Aug 2004
Posts: 107
I specifically asked this and was told it was a redeposit fee. The total change fee was $95. I asked what the split was and was told it was $25 extra tax (due to the upgrade from WT+ to Club) with the balance being a $70 redeposit fee.
awn
awn
Feb 12, 2011, 12:00 pm
#4
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
The figures you've been quoted make little sense to me.
You should expect to pay an uplift in YQ (fuel surcharge) on the upgrade of the inbound sector. Going by the current YQ rates (effective 08 February 2011) for flights between the UK and North America less than nine hours, the increase is $50.00 per sector. More than 9 hours, the difference is $88.00.
If the original booking was ticketed prior to 08 February, then I would expect BA to recalculate the YQ on all sectors of your booking to reflect the current rates.
You should expect to pay an uplift in YQ (fuel surcharge) on the upgrade of the inbound sector. Going by the current YQ rates (effective 08 February 2011) for flights between the UK and North America less than nine hours, the increase is $50.00 per sector. More than 9 hours, the difference is $88.00.
If the original booking was ticketed prior to 08 February, then I would expect BA to recalculate the YQ on all sectors of your booking to reflect the current rates.
Feb 12, 2011, 12:05 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
The figures you've been quoted make little sense to me.
You should expect to pay an uplift in YQ (fuel surcharge) on the upgrade of the inbound sector. Going by the current YQ rates (effective 08 February 2011) for flights between the UK and North America less than nine hours, the increase is $50.00 per sector. More than 9 hours, the difference is $88.00.
If the original booking was ticketed prior to 08 February, then I would expect BA to recalculate the YQ on all sectors of your booking to reflect the current rates.
You should expect to pay an uplift in YQ (fuel surcharge) on the upgrade of the inbound sector. Going by the current YQ rates (effective 08 February 2011) for flights between the UK and North America less than nine hours, the increase is $50.00 per sector. More than 9 hours, the difference is $88.00.
If the original booking was ticketed prior to 08 February, then I would expect BA to recalculate the YQ on all sectors of your booking to reflect the current rates.
Feb 12, 2011, 12:19 pm
#6
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
Booking and service fees for BA Miles bookings are explained here…
http://www.britishairways.com/travel...=searchResults
No specific reference to adding MFUs - only fees relating to date/time changes and cancellation/mileage redeposit
http://www.britishairways.com/travel...=searchResults
No specific reference to adding MFUs - only fees relating to date/time changes and cancellation/mileage redeposit
Feb 12, 2011, 12:53 pm
#7
Join Date: Jan 2007
Location: Mostly AUS or rural England
Programs: BAEC redundant Bronze, AAdvantage Lifetime PLT, CO, WN, B6
Posts: 6,526
I've also simultaneously changed and upgraded flights in the past, for which there has never been any question of a re-deposit fee. My hunch would be the US (I think?) agent offered a "confused" explanantion. My guess is this is actually the difference in YQ, even if the numbers don't seem right - one explanation for that could be the YQ change was partially offset by a change in exchange rate on the UK departure tax.