Hello from the Concorde Room!
Jan 27, 2011, 10:39 am
#31
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Actually, it isn't that much fun for those of us observing it. It makes my blood boil to see some poor, hapless employee in the service industry taking a lot of flak for something that is more often than not outwith their control. But take it they apparently must. It is extremely poor behaviour to take one's anger out on those that are not in a position to answer back, as I have pointed out to the manifest irritation of fellow customers in several scenarios, including in an airport lounge. They don't like it up 'em !
Realistically it's hard being yelled at for something that's not your fault and out of your control, but yes we do have to take it without answering back. However, if bad language comes into it (and it frequently does) we ask the passenger to watch the language or we'll walk away.
However, the dramatics of such incidents can be amusing sometimes. Bags thrown across the concourse, wailing like a banshee, foot stamping, etc.
Jan 27, 2011, 11:45 am
#32
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I like you ..... very much :-::-:
Realistically it's hard being yelled at for something that's not your fault and out of your control, but yes we do have to take it without answering back. However, if bad language comes into it (and it frequently does) we ask the passenger to watch the language or we'll walk away.
However, the dramatics of such incidents can be amusing sometimes. Bags thrown across the concourse, wailing like a banshee, foot stamping, etc.
Realistically it's hard being yelled at for something that's not your fault and out of your control, but yes we do have to take it without answering back. However, if bad language comes into it (and it frequently does) we ask the passenger to watch the language or we'll walk away.
However, the dramatics of such incidents can be amusing sometimes. Bags thrown across the concourse, wailing like a banshee, foot stamping, etc.
* Like the FGW duty manager at PAD being spat at by an irate pax.
Jan 27, 2011, 6:10 pm
#33
Join Date: Jul 2006
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Actually, it isn't that much fun for those of us observing it. It makes my blood boil to see some poor, hapless employee in the service industry taking a lot of flak for something that is more often than not outwith their control. But take it they apparently must. It is extremely poor behaviour to take one's anger out on those who are not in a position to answer back, as I have pointed out to the manifest irritation of fellow customers in several scenarios, including in an airport lounge. They don't like it up 'em !
mid you, same thing applies when im at work, i cant stand people who shout, scream and threaten my fellow ambulance staff, and on at least 4 or 5 occasions in the last 12 months iv butted in on a patient/family member being offensive or threatening towards a nurse at our local hospitel, in one instance myself and crew mate had to restrain a drugged up fool after he had managed to get his hands on a nurse and was trying to go in for a 2nd go!
i really dont understand why people have to make a beeline for the first person in a uniform they see, and iv got to be honest with you, as a younger person its not always my fellow young people that are the problem !!!
sorry, post late shift rant over now!
cs
Jan 27, 2011, 6:11 pm
#34
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big ^ for Gatwick
cs
Jan 27, 2011, 9:52 pm
#35
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Hello from a hot and steamy LA!
Whoever said it would improve after a few glasses of bubbles was right!
CCR is a very nice lounge but I think I fell for the hype and was expecting something extraordinary which it wasnt- nice, comfy, well appointed yes extra ordinary - no!
Flight was brill we had the divine Helena Bonham-carter in 2a and Anthony Andrews an missus in 5EF obviously some awards do on!
Whoever said it would improve after a few glasses of bubbles was right!
CCR is a very nice lounge but I think I fell for the hype and was expecting something extraordinary which it wasnt- nice, comfy, well appointed yes extra ordinary - no!
Flight was brill we had the divine Helena Bonham-carter in 2a and Anthony Andrews an missus in 5EF obviously some awards do on!
Jan 28, 2011, 1:42 am
#36
Join Date: Dec 2009
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Agree with the comments, there tends to be a bit too much hype about lounges in general. At the end of the day it's a nice seat with something decent to quaff, lounge time should be around 1 hour max - just enough time to have a drink, skim the paper and on your way.
Hiddy, agree with the atmosphere comment in FCT, it does feel a bit odd, slightly austere is my best description for it. But the private security, pa type arrangement and being driven to the plane always feels special to me. CCR feels a more cozy lounge though.
Also agree with the comment on FRA F-lounge, only been there once when connecting through so just time for a shower and breakie but excellent service and a quite cozy, small lounge. Other than that TG in BKK stands out as being pretty good.
But they are all just waiting rooms in varying degrees of comfort
Hiddy, agree with the atmosphere comment in FCT, it does feel a bit odd, slightly austere is my best description for it. But the private security, pa type arrangement and being driven to the plane always feels special to me. CCR feels a more cozy lounge though.
Also agree with the comment on FRA F-lounge, only been there once when connecting through so just time for a shower and breakie but excellent service and a quite cozy, small lounge. Other than that TG in BKK stands out as being pretty good.
But they are all just waiting rooms in varying degrees of comfort
Jan 28, 2011, 1:44 am
#37
Join Date: May 2007
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The Directors Guild Awards and Screen Actors Guild Awards are both this weekend. I guess after the Golden Globes they're the main pre-Oscar awards ceremonies in LA. So you're right!
Jan 28, 2011, 1:55 am
#38
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
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Seemed like you had a great trip, had too many drinks
and met some movie folk in the bargain. Although they're not in the same league as some of the other big names I hope in general that the brits do well.
Jan 28, 2011, 7:06 am
#39
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I had a very nice time - with only a moderate amount to drink followed by a nice snooze which is why I have been wide awake since 4am...... I found out the hard way that hard boozing on a plane is not a good idea! Not in any hurry to repeat the experience!
Jan 28, 2011, 7:58 am
#40
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Jan 28, 2011, 8:01 am
#41
Join Date: Jan 2009
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Jan 28, 2011, 8:33 am
#42
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Jan 28, 2011, 10:27 am
#43
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Jan 28, 2011, 10:28 am
#44
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Jan 29, 2011, 2:34 pm
#45
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Am going to add to the ruining by saying that she is VERY unkept, when I saw her, I was going to offer sending her to a hotel to take a shower and clean up. Was very disappointed with how dirty she looked. And it was in PARIS, of all places...yuk.