Boarding pass shows QF number but miles go to BA
Jan 9, 2011, 5:48 am
#1
formerly Fly-Swiss
Original Poster
Join Date: Dec 2005
Location: SIN
Programs: SQ
Posts: 878
Boarding pass shows QF number but miles go to BA
This is an odd thing that happened to me. I normally trust what the BP says and have always worked so far.
I had a flight on BA, originally booked on BA.com with EC number. Now, at the checkin I specifically requested miles to be credited to my QF account. It then showed on the BP: QF/XXXXXXX.
Surprisingly the miles were posted on BA and not QF. Could someone explains that ?
I had a flight on BA, originally booked on BA.com with EC number. Now, at the checkin I specifically requested miles to be credited to my QF account. It then showed on the BP: QF/XXXXXXX.
Surprisingly the miles were posted on BA and not QF. Could someone explains that ?
Jan 9, 2011, 7:39 am
#2
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
This is an odd thing that happened to me. I normally trust what the BP says and have always worked so far.
I had a flight on BA, originally booked on BA.com with EC number. Now, at the checkin I specifically requested miles to be credited to my QF account. It then showed on the BP: QF/XXXXXXX.
Surprisingly the miles were posted on BA and not QF. Could someone explains that ?
I had a flight on BA, originally booked on BA.com with EC number. Now, at the checkin I specifically requested miles to be credited to my QF account. It then showed on the BP: QF/XXXXXXX.
Surprisingly the miles were posted on BA and not QF. Could someone explains that ?
Jan 9, 2011, 8:00 am
#3
Join Date: Aug 2007
Location: UK
Programs: BA Gold, QF LTG+LTQP
Posts: 495
This has happened to me a number of times - in my experience if an EC number gets anywere near your booking then it sticks and the miles will go there.
For me, most often miles credit correctly to QF on the outbound sector, but go to BA for the return leg.
There are apparently a few different ways an FF number can be associated with a booking, such as :
* Status
* Earning
I hear the simplest way is to ask an agent to completely remove all FF information from your booking and then re-add the QF details and all should be fine.
For me, most often miles credit correctly to QF on the outbound sector, but go to BA for the return leg.
There are apparently a few different ways an FF number can be associated with a booking, such as :
* Status
* Earning
I hear the simplest way is to ask an agent to completely remove all FF information from your booking and then re-add the QF details and all should be fine.
Last edited by bdmaus; Jan 9, 2011 at 8:01 am Reason: SNAP! (I am sure that didn't take me 20 mins to write)
Jan 9, 2011, 12:04 pm
#6
Join Date: May 2004
Posts: 2,650
I've had this happen in the past when I had a BA booking, but specifically wanted a flight or two credited to AA in order to keep my status there watered. The system really doesn't seem equipped to deal with last minute changes, for whatever reason.
If it's important to you, both airlines were reasonably accommodating when I called in after the fact... BA was able to reverse the BAEC earning, and AA was (and in your case, QF should be) able to process the flight as a "missing mileage credit" after the fact.
On the other hand, if it's not that important to you, leave it as it is and save yourself the time it would take to follow up.
If it's important to you, both airlines were reasonably accommodating when I called in after the fact... BA was able to reverse the BAEC earning, and AA was (and in your case, QF should be) able to process the flight as a "missing mileage credit" after the fact.
On the other hand, if it's not that important to you, leave it as it is and save yourself the time it would take to follow up.
Jan 9, 2011, 3:12 pm
#8
Join Date: May 2004
Posts: 2,650
It all took some time, but wasn't that hard to do. This was three years ago, so maybe it's gotten harder... :-/