OT: Avis Preferred
Does anyone have any experience of claiming the £20 under the Avis Preferred 3 minute promise?
The Avis website states: * Pre-prepared paperwork * Priority Avis Preferred counters * No signature required, just show your driving licence * Cars parked in the most convenient spaces * Our 3 Minute Promise - get your keys in under 3 minutes or we’ll give you £20 At the counter they had trouble locating my booking. In addition, they wanted to see a credit card and another form of ID (other than my driving licence). Then there was some paperwork to sign etc. before I finally managed to get my hands on the keys. I don't mind queuing or waiting while my booking is processed, and I understand that Avis are not perfect, but I was a bit miffed at having to root around and dig everything out given that I remembered this: # No need to repeat your details at the rental station How the Avis Preferred 3 minute promise works. * Get ticket from machine or start stopwatch and go to counter * Get keys and rental agreement in under 3 minutes * Or get £20 if you don't That’s all there is to it, it's that simple! Palmer |
Originally Posted by Palmer
(Post 15442848)
Except, I don't think they'd appreciate you standing there with a stopwatch... Palmer Why not? At Heathrow they actually provide the stopwatches! There's a tray of them for you waiting as you arrive at the Preferred desk. I've never had to claim myself, but was standing next to a chap a few weeks ago who said he had claimed about 15 vouchers and couldn't get round to using them (I think they are high street vouchers with a minimum spend requirement). |
If so, that's pretty misleading :
* Or get £20 if you don't implies to me that you get £20 proper, or at least a £20 voucher from Avis (no restrictions). |
I've had the vouchers a couple of times, they were John Lewis vouchers and came by post a few days later.
I didn't use the stopwatch thing, as it was so obvious when the car was late. If the rental is done quickly, I wouldn't ask, whether it was 3 or 4 mins - but in these cases, they didn't have the car ready and so there was no discussion about the voucher. I've been happy renting with them and continue to do so for all my personal car hire. |
As usual we will give this a short run here before moving over to the Avis Forum.
Swanhunter Moderator, BAEC |
Originally Posted by Palmer
(Post 15442848)
Does anyone have any experience of claiming the £20 under the Avis Preferred 3 minute promise?
www.wetryharder.co.uk |
Originally Posted by Palmer
(Post 15442848)
Does anyone have any experience of claiming the £20 under the Avis Preferred 3 minute promise?
r |
When do the three minutes start? As soon as you get into the queue or at the actual desk?
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I believe you can request BA miles instead of a voucher. Off the top of my head it's 2000 miles and it requires you to email requesting the miles instead of the voucher.
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Originally Posted by schmidlin88
(Post 17374697)
When do the three minutes start? As soon as you get into the queue or at the actual desk?
|
Well I waited well over 3 minutes for my car overseas recently.
BUT, as they gave me a special rate saving me over £100 then I think it'd be mean to claim £20 for the car not being ready! |
Originally Posted by sunrisegirl
(Post 17379366)
BUT, as they gave me a special rate saving me over £100 then I think it'd be mean to claim £20 for the car not being ready!
It's an advertised guarantee, and they've let you down - they want to make it up to you! |
Originally Posted by sunrisegirl
(Post 17379366)
Well I waited well over 3 minutes for my car overseas recently.
BUT, as they gave me a special rate saving me over £100 then I think it'd be mean to claim £20 for the car not being ready! Rules are rules and if you returned the car back 60 minutes late they would charge you so go ahead and claim. Oddest comment I have seen in ages!!! |
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