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Flew with BA - BA said I didn't!
Hi all,
Bizarre and slightly worrying at the same time this one. Doing some spring-cleaning on my BAEC account and noticed I was missing a sector from a MAN - LON return last month. Called the BAEC call centre who informed me that the return leg (LGW - MAN) hadn't credited since I had apparently been offloaded from the manifest since I hadn't got on the plane! Well, I'm pretty sure I did - and so are my family who were happy to see me when I got to the other end! I'm now stuck in a Kafta-esque situation where there is nothing I can physically produce to prove I got on that plane. It's been suggested that I write to customer relations (which I shall) but has anyone else ever had this? And isn't it worrying that such a passenger-mismatch can happen? |
Not sure who Kafta is... :)
What happened to your boarding pass? I guess they could still claim you didn't board. Maybe your boarding pass didn't register when you boarded and you were offloaded (very easily as I assume you had not checked luggage) as a no show at the gate. |
Kafta is the lebanese version of kofta - kind of like a meatball but longer and thinner.
Kafta-esque means "like a lebanese meatball", which is indeed a very odd situation to be in. ;) |
I found myself in a similar situation a while ago after points and miles didn't post for a PRN-LGW sector. BA initially denied all knowledge of me being on the flight, even though I had been sitting right next to Ellie, BA's lovely PRN airport manager, and had chatted with her throughout the flight!
I was eventually asked to send all supporting documents, including e-ticket receipt and boarding pass to BA's "Flight History Department" who eventually conceded that I was on the flight and credited the missing miles and points.
Originally Posted by beardedgeologist
(Post 15291131)
Kafta is the lebanese version of kofta - kind of like a meatball but longer and thinner.
Coat at the ready. |
Originally Posted by heartybob
(Post 15291147)
I found myself in a similar situation a while ago after points and miles didn't post for a PRN-LGW sector. BA initially denied all knowledge of me being on the flight, even though I had been sitting right next to Ellie, BA's lovely PRN airport manager, and had chatted with her throughout the flight!
I was eventually asked to send all supporting documents, including e-ticket receipt and boarding pass to BA's "Flight History Department" who eventually conceded that I was on the flight and credited the missing miles and points. I beg to differ. A kafta is a kaftan without the n'ding ... Coat at the ready. |
Originally Posted by itsmeitisss
(Post 15291168)
I'm still mystfied why you have to send off everything to credit BA flights. Time BA upgraded their systems somewhat.
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Try TK!
As I said in a post somewhere else, I was in this situation recently with TK. I entered my eticket number online, and the mileage due was instantly - and I really do mean instantly - credited to my account. Perhaps BA should take a lesson here?! :D
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Originally Posted by heartybob
(Post 15291186)
I guess like any system, BA's occasionally has a bad day.
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Originally Posted by Zhivago
(Post 15291193)
As I said in a post somewhere else, I was in this situation recently with TK. I entered my eticket number online, and the mileage due was instantly - and I really do mean instantly - credited to my account. Perhaps BA should take a lesson here?! :D
I can only remember once when it didn't - as referred to above. |
For 500 - 1,000 miles, which you can buy for GBP 30, is it really worth the hassle?
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Originally Posted by Cheetah_SA
(Post 15291107)
Not sure who Kafta is... :)
What happened to your boarding pass? I guess they could still claim you didn't board. Maybe your boarding pass didn't register when you boarded and you were offloaded (very easily as I assume you had not checked luggage) as a no show at the gate. Perhaps someone else did not turn up and they offloaded the OP by mistake. Maybe they had a similar name? |
Originally Posted by Sixth Freedom
(Post 15291230)
For 500 - 1,000 miles, which you can buy for GBP 30, is it really worth the hassle?
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Originally Posted by srbrenna
(Post 15291497)
You're asking this on FT???? :D
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Originally Posted by heartybob
(Post 15291147)
I beg to differ. A kafta is a kaftan without the n'ding ...
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Originally Posted by Paralytic
(Post 15291408)
Would the flight actually leave in that instance? Don't they do a headcount and ensure the bodies on board match the figures from the gate?
Perhaps someone else did not turn up and they offloaded the OP by mistake. Maybe they had a similar name? |
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