Upgrade to First e-ticket wording
Nov 26, 2010, 2:57 am
#1
Original Poster
Join Date: Nov 2009
Programs: BAEC Silver
Posts: 226
Upgrade to First e-ticket wording
I made a Club booking for next week. Under the current ex UK offer the outbound leg has been upgraded to First. Great. 
I have to submit the e-ticket receipt to my client, who will happily pay for Club, but the e-ticket looks as though I booked the outbound leg as First. Has anybody got a reciept from BA showing "booked as Club", "automatically upgraded to First"? My client will probably be OK with a post-it stuck to the invoice explaining it, but I think the BA e-ticket could be a bit clearer for those that have to claim it back.
I have to submit the e-ticket receipt to my client, who will happily pay for Club, but the e-ticket looks as though I booked the outbound leg as First. Has anybody got a reciept from BA showing "booked as Club", "automatically upgraded to First"? My client will probably be OK with a post-it stuck to the invoice explaining it, but I think the BA e-ticket could be a bit clearer for those that have to claim it back.
Nov 26, 2010, 3:11 am
#2
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
Strictly speaking it is not correct to say that you have booked Club and been upgraded to FIRST.
In fact you have purchased a Club fare in which one of the sectors is booked in FIRST without any charge for the upgrade.
What I would do is print off the part of the BA site where they talk about this and attach it to the invoice together with a screenshot of a dummy booking for Club showing that the fare you paid is the same as the fare that normally books into Club in both directions.
Alternatively you could just book another Club ticket for exactly the fare you paid, print off the e-ticket receipt and then cancel the booking for a full refund.
In fact you have purchased a Club fare in which one of the sectors is booked in FIRST without any charge for the upgrade.
What I would do is print off the part of the BA site where they talk about this and attach it to the invoice together with a screenshot of a dummy booking for Club showing that the fare you paid is the same as the fare that normally books into Club in both directions.
Alternatively you could just book another Club ticket for exactly the fare you paid, print off the e-ticket receipt and then cancel the booking for a full refund.
Nov 26, 2010, 3:21 am
#3
Original Poster
Join Date: Nov 2009
Programs: BAEC Silver
Posts: 226
Originally Posted by BA
All you need to do is book a fully flexible ticket in Club World for travel by 10 December 2010 and you’ll be upgraded one-way.
Nov 26, 2010, 4:15 am
#6
FlyerTalk Evangelist
Join Date: May 2007
Programs: BA Gold
Posts: 12,046
Poor choice of wording by British Airways.
Nov 26, 2010, 5:38 am
#7
Join Date: Dec 2004
Location: Kyiv, Ukraine, & London, UK
Programs: BA Gold; HH Gold; M&M; PS Classic; VV Silver (deceased); BD Silver (deceased).
Posts: 3,602