Aug 16, 2013, 8:51 am
Last edit by: FinalBoarding
An “official POUG” is defined (for the purposes of this wiki) as the rate that appears in red on the MMB/BA app. It is NOT the rate offered at the airport (please see http://www.flyertalk.com/forum/briti...ng-thread.html), or the rate offered when you click on the “Upgrade my class of travel with money” link from within MMB, or the “Upgrade to the next available cabin” blue/grey banner in the app.
Please add to this list as required, and include the month/year when the POUG is offered to you.
LON to Europe from ET to CE (typically £59-£69 for Band 1, £69-£79 for Band 2, £79-£89 for Band 3 and £89-£99 for Band 4):
LON to North America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to South America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to Asia (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to Australia and Oceania (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
LON to Africa & Middle East (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
Non-LON routes (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- All POUGs earn full TPs and Avios for the upgraded cabin, subject to the original booking being paid for with cash.
- POUGs *ARE* offered on Hand-Baggage Only fares, if available
- POUGs only become available after 48 hours of making your booking, until any time up to, and including OLCI. After being checked in you will not be offered a POUG.
- POUGs do not seem to become available for travel agent bookings, until 2-3 days before departure (YMMV)
- POUGs cannot be requested from Service Centres, except that occasionally BA.com will not proceed with a POUG online and display a message inviting you to call the Service Centre to complete the transaction.
- After a POUG has been purchased, the ticket become non changeable and non refundable, apart from government taxes.
Please add to this list as required, and include the month/year when the POUG is offered to you.
LON to Europe from ET to CE (typically £59-£69 for Band 1, £69-£79 for Band 2, £79-£89 for Band 3 and £89-£99 for Band 4):
- ACE - £105
- AGP – £79 (£99/€119 Dec 2014)
- AMS - £69 / £56 (£99 from HBO in Nov 2014)
- ATH - £99 (£109 from HBO in Oct 2014)
- ARN – £72
- BCN – £79 (£89 for Silver/Bronze and £114 for HBO Blue Dec 2014 - same fight, two bookings) // Blue Feb 2015 - LGW - BCN - £89 / BCN to LHR £115)
- BGO – £64 (£79 for HBO in SEP2014)
- BRI - £119 / €144 (Dec 2014)
- BRU - £69
- BSL - CHF 85 for BSL-LHR (£55 at then exchange rate) (CHF120 in Dec 2014)
- BUD - £79 (£89 and £105 Dec 2014)
- CDG - £69 (£75 Dec 2014; CDG-LHR €115 Dec 2014)
- CMF - £69 (Dec 2014)
- CPH - £79 (£129 from HBO Nov 2014)
- CTA - £119/€144 (both Dec 2014)
- DBV – £79
- DUB – £69/£56 (£99 from HBO Nov 2014, £80 Dec 2014)
- DUS – £69
- FCO - £170 (Dec 14)
- FRA – £69
- GIB - £72 (£140 Dec 14)
- GOT – £79
- GVA - £79/£89
- HAJ – £69
- HAM – £69
- HEL – £89
- INN – £89 out / €109 back (Dec 14)
- IST – £89
- JER – £69
- KBP - £80 / USD 129 (BA is not currently accepting Ukrainian currency)
- LCA – £89 (£190 Dec 2014 from LCA; separately £134 to LCA Dec 2014)
- LIN – £79
- LIS – £79 (£119 offered Nov 14, £99 and £145 Dec 14)
- LUX - £69
- MAD - £79
- MAH - £69
- MUC - £79
- MXP - £119 (€89 MXP - LHR)
- NCE - £140 (each way, 21/DEC/14)
- ORY - £69
- OSL - £79 (£64/640 NOK reported)
- OTP - £79/€89
- PMI - £69 (Dec 2014)
- PRG – £79
- PSA - £79
- SZG - £114 (Nov 2015)
- SOF - £89
- STR – £69
- TIA – £89 (£99 offered Dec 14 for TIA-LGW) (€119 TIA-LGW Dec 2014)
- TRN – £79
- TXL – £69
- VCE – £79
- VIE – £79 [£129 as of Nov14! GBP99 LHR-VIE + GBP99 VIE-LHR Nov14]
- VRN- €139 (~£110) Nov 2014 - £89 / €109 Dec 2014
- WAW – £69 (£110 Dec 14)
- ZAG – £79
- ZRH – £79 (£87 (CHF135) for ZRH-LHR): LCY-ZRH + v.v. £69 (offered 11/14)
LON to North America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- ATL - WTP £189
- BOS – WTP £189 (mid-2014) £219 (December 2014)
- IAD - WTP £157
- JFK/EWR – WTP £189 (can be as low as £133) / CW £443 / F £527 (F £599 02/08)
- LAS - WTP £180
- LAX – WTP £229 / CW £599 (CW £548 Jan 2015)
- MCO– WTP £180
- MEX – F £447/£525 / £229 WT-WTP (November 28 2015)/ 4640 MXN WT-WTP (December 14 2015)
- MIA – WTP £209 / CW £525
- ORD – WTP £171 / CW £525 / F £499
- PHL – WTP £189
- SAN – CW £599
- SEA – WTP £199
- SFO – WTP £170
- YYZ – WTP £171 (return leg) / CW £425 / F £499
- YYC - WTP £134
- YVR – WTP £175 / CW £350
LON to South America (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- EZE – WTP £199
- GRU – WTP £209 / F £499 / WT to CW £699
- GIG - WT to CW £699
LON to Asia (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- BKK - WTP £126-£140 / CW £549 / F £
- BOM - WTP £ / CW £450 / F £
- DEL - F £499, subsequently reduced to £400
- HKG – WTP £199 (offered £172 for a Nov 2014 flight) / CW £599 / F £599
- NRT - WTP £199 / CW £ / F £525
- ICN - CW £499
- SIN - WTP SGD$320
LON to Australia and Oceania (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- SYD – WTP £170 / CW £399
LON to Africa & Middle East (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- AUH – F £499
- CAI - WTP £121
- DXB – WTP £179 / F £499
- EBB - WTP £142
- JNB - WTP £209
- NBO - WTP £189
Non-LON routes (price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- SYD-SIN – F £465
- AMS-LGW - CE €79
- BCN-LHR - CE £64
- BRU-LHR - CE £105 (12.2014)
- CDG-LHR - CE €79
- DUB-LHR - CE €109 (£85.70-ish) from HBO booked 05.12.14, offered 08.12.14
- BOM-LHR - F cINR40,000 (c£395)
- JNB-LHR WTP - £189
- TLV-LHR - F $600 (c£370)
Pro-active Upgrade cost tracking and questions thread
May 19, 2012, 10:01 am
#931
Join Date: Jan 2001
Location: UK
Posts: 2,483
Just call the BA Executive Club and they will post the TPs and miles. If that fails (it shouldn't) then send a PM to BA Executive Club on this site (no need to PM unless your effort fails)
May 19, 2012, 10:18 am
#932
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
Jun 2, 2012, 6:25 am
#933
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Beware in the event of downgrading!
I purchased a ticket for three friends to travel with the OH and I to IST.
My friends had a Y outbound flight and J inbound. My bookings was in J both ways.
After purchasing, I tool advantage of an offer in MMB to upgrade their outbound flights for £89 each.
On the day of travel, the SH 767 was substituted for a LH 767, and our friends were put into ET; not even the WTP seats that were also being used as CE.
At the gate, they were offered £50 BA vouchers for the two adults and £25 for the child. We declined this offer, believing it unacceptable.
After much correspondence, I received a refund of £177 and not the £267 that I had been expecting, and had been advised verbally on the telephone.
BA is refusing to refund anymore.
The email from Customer Relations states:
" Whilst I appreciate you paid £89 per ticket to upgrade, it is not this amount that is refunded in the case of a downgrade. Under EU legislation, when a passenger has been downgraded we have to refund a percentage of the difference in fare, not the amount paid to upgrade."
Further correspondence has not achieved much more, although a request for a manager to call has been denied.
In terms of compensation, BA has now agreed to send £50 x 3 in cash to my friends. Better, not great.
I am disappointed in the stance that has been taken and have advised that I will write to Keith Williams. I realise that it is unlikely to achieve much, but it might make me feel better!
So, in conclusion, be aware when you pay to upgrade cabins that in the event that you are downgraded, you may receive less than you paid for the upgrade.
My friends had a Y outbound flight and J inbound. My bookings was in J both ways.
After purchasing, I tool advantage of an offer in MMB to upgrade their outbound flights for £89 each.
On the day of travel, the SH 767 was substituted for a LH 767, and our friends were put into ET; not even the WTP seats that were also being used as CE.
At the gate, they were offered £50 BA vouchers for the two adults and £25 for the child. We declined this offer, believing it unacceptable.
After much correspondence, I received a refund of £177 and not the £267 that I had been expecting, and had been advised verbally on the telephone.
BA is refusing to refund anymore.
The email from Customer Relations states:
" Whilst I appreciate you paid £89 per ticket to upgrade, it is not this amount that is refunded in the case of a downgrade. Under EU legislation, when a passenger has been downgraded we have to refund a percentage of the difference in fare, not the amount paid to upgrade."
Further correspondence has not achieved much more, although a request for a manager to call has been denied.
In terms of compensation, BA has now agreed to send £50 x 3 in cash to my friends. Better, not great.
I am disappointed in the stance that has been taken and have advised that I will write to Keith Williams. I realise that it is unlikely to achieve much, but it might make me feel better!
So, in conclusion, be aware when you pay to upgrade cabins that in the event that you are downgraded, you may receive less than you paid for the upgrade.
Jun 2, 2012, 6:46 am
#934
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
For MMB POUG, it should automatically post as the upgraded class because the ticket is reissued with a new fare code.
Jun 2, 2012, 9:39 am
#935
Join Date: Jan 2001
Location: UK
Posts: 2,483
I purchased a ticket for three friends to travel with the OH and I to IST.
My friends had a Y outbound flight and J inbound. My bookings was in J both ways.
After purchasing, I tool advantage of an offer in MMB to upgrade their outbound flights for £89 each.
On the day of travel, the SH 767 was substituted for a LH 767, and our friends were put into ET; not even the WTP seats that were also being used as CE.
At the gate, they were offered £50 BA vouchers for the two adults and £25 for the child. We declined this offer, believing it unacceptable.
After much correspondence, I received a refund of £177 and not the £267 that I had been expecting, and had been advised verbally on the telephone.
BA is refusing to refund anymore.
The email from Customer Relations states:
" Whilst I appreciate you paid £89 per ticket to upgrade, it is not this amount that is refunded in the case of a downgrade. Under EU legislation, when a passenger has been downgraded we have to refund a percentage of the difference in fare, not the amount paid to upgrade."
Further correspondence has not achieved much more, although a request for a manager to call has been denied.
In terms of compensation, BA has now agreed to send £50 x 3 in cash to my friends. Better, not great.
I am disappointed in the stance that has been taken and have advised that I will write to Keith Williams. I realise that it is unlikely to achieve much, but it might make me feel better!
So, in conclusion, be aware when you pay to upgrade cabins that in the event that you are downgraded, you may receive less than you paid for the upgrade.
My friends had a Y outbound flight and J inbound. My bookings was in J both ways.
After purchasing, I tool advantage of an offer in MMB to upgrade their outbound flights for £89 each.
On the day of travel, the SH 767 was substituted for a LH 767, and our friends were put into ET; not even the WTP seats that were also being used as CE.
At the gate, they were offered £50 BA vouchers for the two adults and £25 for the child. We declined this offer, believing it unacceptable.
After much correspondence, I received a refund of £177 and not the £267 that I had been expecting, and had been advised verbally on the telephone.
BA is refusing to refund anymore.
The email from Customer Relations states:
" Whilst I appreciate you paid £89 per ticket to upgrade, it is not this amount that is refunded in the case of a downgrade. Under EU legislation, when a passenger has been downgraded we have to refund a percentage of the difference in fare, not the amount paid to upgrade."
Further correspondence has not achieved much more, although a request for a manager to call has been denied.
In terms of compensation, BA has now agreed to send £50 x 3 in cash to my friends. Better, not great.
I am disappointed in the stance that has been taken and have advised that I will write to Keith Williams. I realise that it is unlikely to achieve much, but it might make me feel better!
So, in conclusion, be aware when you pay to upgrade cabins that in the event that you are downgraded, you may receive less than you paid for the upgrade.
Working backwards...
£177 divided by 3 is £59. That suggests you paid £59 x2 = £108 for the outbound tickets.
If you paid £89 just for the upgrade then they are suggesting you only paid £19 originally for the outbound.
Given 'taxes and fees' to IST are £66 then it just doesn't stack up.
Even if the base fare was £0 the minimum you could have paid was £66 + £89 = £155 so the minimum you should get back is 50% of this = £77.50 per ticket.
Jun 2, 2012, 11:11 am
#936
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
To assist the calculation, I paid £214.06 per person (of which £98.56 was taxes/fees) before the £89 upgrade.
I have asked Customer Relations to send me the calculations. They wanted me to write to the Refund Department.
Last edited by TravellerFrequently; Jun 2, 2012 at 11:20 am
Jun 2, 2012, 12:16 pm
#937
Join Date: Jan 2001
Location: UK
Posts: 2,483
OK - so £115.50 (the total minus the taxes) is your base fare. It's probably impossible to know exactly what proportion was for the original outbound economy unless you know the booking code. (if the passengers collected Avios on the booking it may show on their Avios statement?)
It's probably reasonable to assume about £35 for the outbound economy and £80 for the inbound business fare.
So for the outbound you paid about £35 (base) + £66 (taxes/fees) + £89 (upgrade), total £190. The flight was over 1,500km so according to the EU rules you are entitled to a 50% refund which would be £95 each. 6 quid more than you are actually asking for.
It's probably reasonable to assume about £35 for the outbound economy and £80 for the inbound business fare.
So for the outbound you paid about £35 (base) + £66 (taxes/fees) + £89 (upgrade), total £190. The flight was over 1,500km so according to the EU rules you are entitled to a 50% refund which would be £95 each. 6 quid more than you are actually asking for.
Jun 4, 2012, 2:36 pm
#938
Join Date: Jan 2010
Posts: 7,464
Did I read somewhere that BA are now offering POUGs on flights with (domestic) connections? I can't remember where I read it - could have been in this thread - but does anyone have any experience?
I have a MAN-LHR-ZRH-LHR-MAN itinerary upcoming. Would usually go direct with Swiss, but needed a couple of hours in London.
I have a MAN-LHR-ZRH-LHR-MAN itinerary upcoming. Would usually go direct with Swiss, but needed a couple of hours in London.
Jun 6, 2012, 4:49 pm
#939
Join Date: Apr 2012
Location: Londinium
Programs: BAEC Gold, BA Amex PP, Virgin Gold
Posts: 287
I've been quoted £1532 to upgrade me and the OH from WT to CW, both legs, LHR-JFK....That'd mean a CW return for £1250 each when the cost of our original WT tickets is taken in to account. I'd like your opinions please...
Jun 7, 2012, 2:44 am
#940
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
This is not a proactive upgrade of the kind which this thread is about. It's just a normal cash upgrade to the current CW fare. (Which is pretty good, if you can cope with the restrictions.)
Jun 7, 2012, 3:09 am
#942
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It does illustrate, however, how good the current sale prices are, if you can live with the restrictions. (I can't, for any foreseeable trip, so I'm jealous.)
Jun 9, 2012, 11:38 am
#943
Join Date: Aug 2009
Location: SZD
Programs: BAEC Gold
Posts: 674
Did I read somewhere that BA are now offering POUGs on flights with (domestic) connections? I can't remember where I read it - could have been in this thread - but does anyone have any experience?
I have a MAN-LHR-ZRH-LHR-MAN itinerary upcoming. Would usually go direct with Swiss, but needed a couple of hours in London.
I have a MAN-LHR-ZRH-LHR-MAN itinerary upcoming. Would usually go direct with Swiss, but needed a couple of hours in London.
Jun 9, 2012, 12:02 pm
#944
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
Recently, POU in MMB for both flights between LHR and CDG for £69 each.
Jun 9, 2012, 12:26 pm
#945
Join Date: Apr 2012
Location: London
Posts: 29
Was quoted an upgrade to Club Europe via MMB on a flight last Friday LHR - BCN for £79.