Amazing service in the AA lounge Miami
Aug 10, 2010, 4:15 pm
#1
Original Poster
Join Date: Sep 2003
Programs: BA Gold
Posts: 1,993
Amazing service in the AA lounge Miami
I was in the Flagship Lounge yesterday in Miami waiting for my AA flight to New York....
The "dragon" reluctantly let me in once I explained the OW rules to her...
Then she found out my flight was departing from a gate a very long way from the lounge...
"Don't worry, I'll take you there" she said, and that's exactly what she did, she took me in a cart all the way to my gate. The walk would have taken at least half an hour - she was amazing.
Never had such great service anywhere!
The "dragon" reluctantly let me in once I explained the OW rules to her...
Then she found out my flight was departing from a gate a very long way from the lounge...
"Don't worry, I'll take you there" she said, and that's exactly what she did, she took me in a cart all the way to my gate. The walk would have taken at least half an hour - she was amazing.
Never had such great service anywhere!
Aug 10, 2010, 4:20 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,907
Hi,
Nice to see such good service.
I was offered a lift in a buggy by the lounge staff before heading to the flight to LAX in April after coming in from Puerto Rico (I declined as I wanted the exercised) and had no problems with access with my Gold card.
I agree some of the distances to the MIA gates are long ( I think there is an airside train being tested just now
Regards
TBS
Nice to see such good service.
I was offered a lift in a buggy by the lounge staff before heading to the flight to LAX in April after coming in from Puerto Rico (I declined as I wanted the exercised) and had no problems with access with my Gold card.
I agree some of the distances to the MIA gates are long ( I think there is an airside train being tested just now
Regards
TBS
Aug 10, 2010, 4:30 pm
#4
Original Poster
Join Date: Sep 2003
Programs: BA Gold
Posts: 1,993
They are opening the train in September, but until then it is totally crazy - I promise it would have taken over half an hour to walk - the cart took 10 minutes! From the E Lounge to right at the end of the D concourse...
Aug 10, 2010, 5:33 pm
#5
Join Date: Mar 2008
Location: ARN
Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb
Posts: 3,585
Average walking speed is 3 mph. So this gate was 1.5 miles from the lounge?
Aug 10, 2010, 8:56 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,993
The actual lounge at it's location will be closed for good with the building (E) being demolished/recontructed.
A new Flagship lounge at concourse D will open in 2011.
Aug 10, 2010, 9:20 pm
#8
In memoriam
Join Date: Apr 2008
Location: San Francisco, CA
Programs: BA GGL/CCR/GfL
Posts: 405
Aug 11, 2010, 1:48 am
#9
Join Date: Jul 2010
Location: JER (GCI)
Programs: BA Silver (soft landing!), HH Gold
Posts: 124
Have used the AA lounge at mia previously and never had a great experience.. although, slightly OT, the last time I was there, the president of kenya plus military staff were also on the same cabin as me in F returning to Nairobi via LHR.. think it was the commonwealth summit in Trinidad that week.
Aug 11, 2010, 2:49 am
#11
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,173
What a great story. I think that she sounds as though she was more an Angel than a Dragon. Can we not have a rather more benign epithet for the Lounge guardians?
Aug 11, 2010, 3:35 am
#12
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
It's a common occurence in the FL in MIA. We were offered to be taken to our D gates as well but declined (and of course it does not take 30 minutes - more like 10). The lounge is very very nice with the best staff^
Aug 11, 2010, 4:17 am
#14
Join Date: May 2007
Location: London WC2/W1
Programs: BAEC Silver; Muccis du Monde des Peluches
Posts: 6,627
A close friend who arrived the day before me this Christmas at BKK complained about the extremely long walk from the gate at the new airport. I was in the happy position of able to deny any knowledge of what it was like to have to walk from the gate.
(Of course, I would not have been so smug were it not for the fact that the friend concerned could easily afford to travel in F but chose not to.)
Gate to main terminal at MAD can be a pretty bad one and no buggies for anyone as far as I know.
Aug 11, 2010, 6:10 am
#15
Join Date: Feb 2009
Posts: 316