20,000 BA Miles for £35!! (Amex Gold relaunch)
Sep 30, 2010, 11:15 am
#1216
Join Date: Nov 2008
Location: UK
Programs: BA bronze
Posts: 51
Same here. Looks like the first year bonus points stopped posting from the 22nd September.
I've sent a secure message.
B
I've sent a secure message.
B
Sep 30, 2010, 12:25 pm
#1217
Join Date: Apr 2009
Location: Edinburgh
Programs: BA Exec Club,Skywards,Hilton Honours,Mariott Rewards,SPG
Posts: 956
No response to secure email yet, but I checked my Amex account tonight and noticed another peculiarity. Three supermarket transactions have all hit the MR account today, one of which did post with the bonus miles and the subsequent two did not.
Sep 30, 2010, 12:33 pm
#1218
Join Date: Jul 2006
Location: Quite close to NQY
Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)
Posts: 9,488
Another fine cock up by American Express by the looks of it!!
What an utter load of rubbish the whole thing has been
cs
What an utter load of rubbish the whole thing has been
cs
Sep 30, 2010, 3:47 pm
#1219
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
When it works it's great but the problem is it just doesn't do so consistently without almost daily overseeing and intervention by the cardholder. I don't see myself renewing next year - it's all too much like hard work.
Oct 1, 2010, 6:58 am
#1220
Join Date: Apr 2009
Location: Edinburgh
Programs: BA Exec Club,Skywards,Hilton Honours,Mariott Rewards,SPG
Posts: 956
I got a response today as below, not very satisfactory. Especially when the claim it happens very rarely.
Dear Stevie-d,
Thank you for your email regarding your recent transactions at Morrisons and Tesco petrol stations that did not receive double Membership Rewards points.
I am sorry to learn that you did not receive your correct bonus points for these transactions, and I apologise for any concern or confusion that this may have caused. I have sent a case through to our Membership rewards back office team to manually credit these points, so they will be showing on your account within the next 7-10 working days. Unfortunately this is an issue that happens very rearely when a Merchant is incorrectly registered in our systems, so the transactions does not get flagged up as a petrol transaction which is eligible for the double points.
For this reason, although we do take every care to credit you the correct number of points, I would advise that you also monitor your account as you are doing to ensure there are no further issues.
To further boost your Membership Rewards points balance, you may also be interested in the following offer. The American Express® Top Treats site is now online and shows you the best places in town to eat out. Some restaurants even give you extras just for booking via their site - like a free glass of wine for instance.
Simply visit www.amextoptreats.co.uk.
When you book via this fantastic new website you will not only find a great deal but also earn double reward points / miles. This offer is running right up until the 31st of December and more details are available at the web-site quoted above.
I hope that this has fully answered your query. Should you require further information or assistance, please do not hesitate to contact us again.
Dear Stevie-d,
Thank you for your email regarding your recent transactions at Morrisons and Tesco petrol stations that did not receive double Membership Rewards points.
I am sorry to learn that you did not receive your correct bonus points for these transactions, and I apologise for any concern or confusion that this may have caused. I have sent a case through to our Membership rewards back office team to manually credit these points, so they will be showing on your account within the next 7-10 working days. Unfortunately this is an issue that happens very rearely when a Merchant is incorrectly registered in our systems, so the transactions does not get flagged up as a petrol transaction which is eligible for the double points.
For this reason, although we do take every care to credit you the correct number of points, I would advise that you also monitor your account as you are doing to ensure there are no further issues.
To further boost your Membership Rewards points balance, you may also be interested in the following offer. The American Express® Top Treats site is now online and shows you the best places in town to eat out. Some restaurants even give you extras just for booking via their site - like a free glass of wine for instance.
Simply visit www.amextoptreats.co.uk.
When you book via this fantastic new website you will not only find a great deal but also earn double reward points / miles. This offer is running right up until the 31st of December and more details are available at the web-site quoted above.
I hope that this has fully answered your query. Should you require further information or assistance, please do not hesitate to contact us again.
Oct 1, 2010, 1:25 pm
#1221
Join Date: Sep 2004
Location: UK
Programs: HH Diamond, IHG Spire, Marriott Titanium, BA Silver, FB Explorer
Posts: 995
My double points also seemed to stop after 22nd September. This card is definitely being cancelled early next year. Thought it was just me till I checked this thread. Should have known better.
Oct 1, 2010, 3:32 pm
#1222
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
No Waitrose doubling since 24th Sep, but Heathrow Express still doubled fine. Very odd.
Oct 2, 2010, 6:30 am
#1223
Join Date: Jun 2010
Programs: HH Gold
Posts: 97
Had a £10 off £60 spend at morrisons voucher come through a few days ago, anyone else get it?
Oct 2, 2010, 7:18 am
#1224
Join Date: Apr 2005
Posts: 62
Amex Gold and Quidco
Hi
after seeing this thread I registered myself and my husband with Quidco and clinked through to the Amex link. We got the cards no problem a couple of weeks ago but when I checked on Quidco to see if they have tracked (appreciate it can take time for the money to come through) there's nothing showing. Website message says you can't send a tracker query email as they don't have a record ofme clicking through to any links?
I notice in the original message there had been a problem with tracking that was resolved. Is this the same issue or are we out of luck getting the cash back through? Don't want us to miss out on £120 cash back.
Any help would be appreciated?
thanks
Oct 2, 2010, 7:36 am
#1225
Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,493
Oct 2, 2010, 7:43 am
#1226
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
Oct 2, 2010, 11:16 am
#1227
Join Date: Jun 2010
Programs: HH Gold
Posts: 97
And just to be clear, it is on the 'Amex Network' website (www.amexnetwork.co.uk), so amex cards issued by other people, e.g. MBNA (bmi, Virgin, M&M UK, ...) and other banks etc, should be fine for the offer too!
Oct 3, 2010, 5:21 am
#1228
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Diamond,
Posts: 557
I received the voucher and used it in Tesco. It only went through as £1 and had to corrected at customer services. There is currently 25% of all wines that you could use the voucher for.
Oct 3, 2010, 8:30 am
#1229
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Oct 3, 2010, 9:55 am
#1230
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,003
In the mailing for the £10 off £60 at Morrisons I also got an ad for double MR points at Morrisons until Xmas (I think). Does this mean 3x in Morrisons and 4x if you buy Morrisons petrol?