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20,000 BA Miles for 35!! (Amex Gold relaunch)

20,000 BA Miles for 35!! (Amex Gold relaunch)

Old May 29, 10, 8:57 am
  #466  
 
Join Date: Jan 2010
Location: LHR
Programs: M&M SEN, BA
Posts: 44
Same here. No MR balance anymore today.
Here is to hope that they'll credit the 20k... finally...
romster is offline  
Old May 29, 10, 2:32 pm
  #467  
 
Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,218
Originally Posted by romster View Post
Same here. No MR balance anymore today.
Here is to hope that they'll credit the 20k... finally...
Same but it's been like this for 24h+.
crystak is offline  
Old May 29, 10, 3:43 pm
  #468  
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Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, CX DIA, EK Gold
Posts: 14,503
Access to German AMEX MR points is also broken.
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Old May 29, 10, 4:27 pm
  #469  
 
Join Date: May 2009
Location: UK
Posts: 3,904
500 now spent. Has the 20k bonus been posting automatically or do i have to chase it up with a PM?

Also... if anybody is thinking about getting an MR supplementary card then i would ward against it. Not an easy process at all, as opposed to applying for supp cards on the PP+.
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Old May 30, 10, 3:12 am
  #470  
 
Join Date: Dec 2005
Location: Reading, UK
Programs: BAEC Gold, SPG Gold, Hilton Diamond, Accor Platinum
Posts: 87
Originally Posted by pazza2000 View Post
500 now spent. Has the 20k bonus been posting automatically or do i have to chase it up with a PM?

Also... if anybody is thinking about getting an MR supplementary card then i would ward against it. Not an easy process at all, as opposed to applying for supp cards on the PP+.
Mine posted automatically, although it was about a month after I actually triggered the 500 spend level.
fly_ba is offline  
Old May 30, 10, 1:58 pm
  #471  
 
Join Date: Aug 2009
Location: SEN
Programs: BAEC
Posts: 612
Rewards/Miles are back up.

Still not got my 20k yet though.
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Old May 30, 10, 2:06 pm
  #472  
Senior Moderator, Moderator: Coronavirus, Community Buzz, and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 28,845
Originally Posted by weirdfish View Post
Rewards/Miles are back up.

Still not got my 20k yet though.
Yep, I can see MR points as well but still no double points.
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Old May 30, 10, 2:19 pm
  #473  
 
Join Date: May 2009
Location: UK
Posts: 3,904
Just checked and my quidco is still pending investigation. Everybody else the same? Also, my MR access is down. What with the difficulty faced with applying for a supp card also.... dissapointing experience over all with this card compared to the PP+
pazza2000 is offline  
Old May 30, 10, 3:24 pm
  #474  
 
Join Date: Nov 2009
Location: London, England
Posts: 366
I get the impression that this is a classic case of the marketing department pulling the trigger before the backend work has been finished.

I'll be making a complaint and shall either ask for my annual fee back or some other kind of compensation (points might do the trick!).

They sent me out the original card (which I wouldn't have known was the wrong one for a long time if it hadn't been for these forums), so I sent them a PM and they said it would be fixed, no mention of replacing the card.

I left the UK for a business trip to the USA. A few days into my trip and the old card stopped working. Again, thanks to this forum I checked my account online and the card number had changed. So I assume that there's a new card waiting for me when I get home (still a few more weeks yet). In the meantime, I've had to put much of my travel expenses on other cards, missing out on the benefits of this card - which I've paid 95 for.

Everyone should complain. You've paid for a product that's supposed to give you a level of service for 12 months. At the moment, it looks like most of us haven't received the service we signed up for and have had to waste our own time contacting Amex to correct their errors (I haven't heard anyone mention Amex contacting them).
Bloomsbury is offline  
Old May 30, 10, 4:44 pm
  #475  
 
Join Date: May 2009
Location: UK
Posts: 3,904
I wouldn't complain just yet.....

1) Because the issues are still on going and you could have more reason to complain in the future. I would wait and see how it pans out.

2) As was the case with a small issue i encountered with my PP+, AMEX took reponsibility without complaint and gifted me with 1k BA miles
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Old May 30, 10, 4:45 pm
  #476  
 
Join Date: May 2007
Posts: 623
Originally Posted by Bloomsbury View Post
I get the impression that this is a classic case of the marketing department pulling the trigger before the backend work has been finished.
That never happens, surely
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Old May 30, 10, 5:52 pm
  #477  
 
Join Date: Nov 2008
Location: Varies
Programs: BA Silver, HHonors, SPG, Marriott, A|Club, Tesco CC, Costa Coffee Club
Posts: 406
Originally Posted by weirdfish View Post
Rewards/Miles are back up.

Still not got my 20k yet though.
+1
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Old May 31, 10, 12:20 am
  #478  
 
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
Originally Posted by larryflyer View Post
+1
+ another.

They appear to have no such problems sending balance and payment reminders, which is about the only thing that works properly with my account.

I intend to advise them that I will continue to pay my balance less the 95 fee until I start to receive the benefits they promised before I paid it.
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Old May 31, 10, 3:28 am
  #479  
 
Join Date: May 2009
Location: UK
Posts: 3,904
Originally Posted by Blueboys999 View Post

I intend to advise them that I will continue to pay my balance less the 95 fee until I start to receive the benefits they promised before I paid it.
Good idea, however with a charge card the balance is required sharply and in full. You do not want to run the risk of this card being cancelled, unless you genuinelly are dis pleased enough to forefeit the bonus.
pazza2000 is offline  
Old May 31, 10, 3:54 am
  #480  
 
Join Date: Dec 2007
Posts: 50
Just to let you know, I emailed a complaint about the double miles not posting and the fact I had been assured they would on two different phone calls and got an apology and 2000 MR points. Still not got the double miles/20,000 bonus though!!
Robbyb is offline  

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