20,000 BA Miles for £35!! (Amex Gold relaunch)
May 5, 2010, 4:38 pm
#271
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
I have the same problem, although I have been accused of applying for the ordinary gold charge card not the preferred rewards one! This is despite my having the leaflet that came with the card stating 'Welcome to your Preferred Rewards Gold Card', chap in the complaints department promised to phone me back this morning but no call, phoned them and it is a day off for him. Quite ticked off with the whole thing, will be really hacked off to not get quidco and no bonus miles which is the way things are looking at the moment.
I had to talk him through the link I used on quidco too, he was on the brink of signing up to quidco to test/check what I was saying before the 'system update'
I suppose I was pleased he was curious enough to see where I'd linked from and wanted to see the landing page but annoyed with the whole process.
Last edited by Private Pyle; May 5, 2010 at 4:44 pm
May 6, 2010, 12:15 am
#272
Join Date: Jun 2008
Posts: 304
Slight change of topic - for those who are having trouble adding the card to their usual Amex online username/password, a quick secure message via your online account will get Amex to link the Gold card to your account.
I discovered this and they explained that they thought they belonged to two different people
and that's why clicking "adding another card" refused to work for me. Sorted within 24hrs.
Now, hopefully the miles will come through - here's hoping!
I discovered this and they explained that they thought they belonged to two different people
and that's why clicking "adding another card" refused to work for me. Sorted within 24hrs.Now, hopefully the miles will come through - here's hoping!
Thanks for the tip, i had set up a different user name and password not knowing any better.
May 6, 2010, 12:43 am
#273
Join Date: Apr 2007
Location: Birmingham
Programs: Mucci (Chevalier de Sagesse), Betty Ford Alumnus, BA Gold, ScaryTeam Elite+
Posts: 400
Double Miles Not Posting
They've just told me the same. They say there's some code that needs to go on the account in order to get the double points, and that the back office will do it in 4-5 working days.
Incidentally, it seemed very difficult to get through to a real person. So for the benefit of anyone else who needs to make this call, the direct number of the Membership Rewards department is 01273 863863.
Incidentally, it seemed very difficult to get through to a real person. So for the benefit of anyone else who needs to make this call, the direct number of the Membership Rewards department is 01273 863863.
I did have the features and bennies screen for the Preferred Rewards Gold card up and ready to quote if necessary but didn't need it.
All in all, very professional and not at all painless.
May 6, 2010, 12:43 am
#274
Join Date: Aug 2009
Location: SEN
Programs: BAEC
Posts: 612
You weren't alone 
May 6, 2010, 6:45 am
#275
Join Date: Nov 2009
Location: London, England
Posts: 366
Quick question RE: double points on travel.
Does this work like the supermarkets where they just have a list of mainstream providers that they'll give double points to or is it only double if you use their in-house travel service?
I guess I want to know what counts (there's very little info online or in the paperwork they sent me).
If I book with ebookers would I get double?
or
Do I need to book directly with the airline/hotel group?
or
Do I need to book via American Express travel services?
Many thanks to anyone who can clear this up!
Does this work like the supermarkets where they just have a list of mainstream providers that they'll give double points to or is it only double if you use their in-house travel service?
I guess I want to know what counts (there's very little info online or in the paperwork they sent me).
If I book with ebookers would I get double?
or
Do I need to book directly with the airline/hotel group?
or
Do I need to book via American Express travel services?
Many thanks to anyone who can clear this up!
May 6, 2010, 7:07 am
#276
Join Date: Nov 2009
Programs: BAEC, SPG, Virgin Flying Club
Posts: 124
Looks like a common problem...I had to phone customer services to get them to enrol the card in the membership rewards scheme, but supermarket shopping done over the weekend is showing with no bonus points, so I suspect no 20,000 points would show up when I hit the £500 trigger. I spoke to customer services again this morning, and they assured me that the bonus points appear at a later time, and that the 20,000 points would appear when I spent £500. I wasn't convinced, and was put through to Membership Rewards. The chap I spoke to there agreed that the supermarket spend should be showing the bonus points, so he has sent it to the appropriate team to action.
Moral of the story: don't be fobbed off my customer services, and speak to Membership Rewards!
Moral of the story: don't be fobbed off my customer services, and speak to Membership Rewards!
May 6, 2010, 8:13 am
#277
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
Quick question RE: double points on travel.
Does this work like the supermarkets where they just have a list of mainstream providers that they'll give double points to or is it only double if you use their in-house travel service?
I guess I want to know what counts (there's very little info online or in the paperwork they sent me).
If I book with ebookers would I get double?
or
Do I need to book directly with the airline/hotel group?
or
Do I need to book via American Express travel services?
Many thanks to anyone who can clear this up!
Does this work like the supermarkets where they just have a list of mainstream providers that they'll give double points to or is it only double if you use their in-house travel service?
I guess I want to know what counts (there's very little info online or in the paperwork they sent me).
If I book with ebookers would I get double?
or
Do I need to book directly with the airline/hotel group?
or
Do I need to book via American Express travel services?
Many thanks to anyone who can clear this up!
May 6, 2010, 8:50 am
#278
Join Date: Jan 2008
Posts: 57
Well I got phoned today and apologized to profusely and told it was their mistake, took the chap's name as I won't hold my breath that the bonus points will appear but I am confident that it will be sorted if it doesn't.
May 6, 2010, 4:29 pm
#279
Join Date: May 2008
Programs: BA Silver, HHonors Gold, Club Accorhotels Silver
Posts: 360
I took this up using the secure message centre a week or so ago - some of my back-dated bonus points have now appeared. There's an entry for travel which says "Travel Bonus", and one for groceries - "First year welcome bonus". I think they have rolled a few actual transactions into one transaction for the bonus points, and I still have other transactions which should get bonus points.
So there will be a bit of work to keep track of this, but Amex are sorting it out ^
So there will be a bit of work to keep track of this, but Amex are sorting it out ^
May 7, 2010, 1:15 am
#280
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,017
Had the same issues with the incorrect account set-up. Most of these have been manually altered by AMEX now, but my first couple of transactions are still missing. I'll give them a few days to sort it though.
The 20,000 bonus has now posted though and is listed as
The 20,000 bonus has now posted though and is listed as
Originally Posted by AMEX
Gold Q2 2010 Acquisition Bonus
May 7, 2010, 1:48 am
#281
Join Date: Mar 2009
Location: Maidenhead, UK
Programs: BAEC
Posts: 443
Have spent >£500 and the MR points have posted (no double points as not a qualifying spend type), but no bonus points yet. Will give it a few more days.
May 7, 2010, 3:27 am
#282
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
I emailed them (via the "secure message centre" thing) asking about points not posting at all for my opening purchases. Got a response within 24hrs saying there was a glitch, sorry, it would be fixed. Today I have the points I should have, including double for supermarket spend (but no 20k because I haven't spent £500 yet).
May 7, 2010, 3:41 am
#283
Join Date: Dec 2008
Location: Norfolk
Programs: BA Executive Club Gold
Posts: 74
Well, it's been a week since my case was raised and the bonus points still haven't appeared. Phoned Membership Rewards again and they were (to be fair) very helpful. I was told that the correct code needs to be applied to the card but that process is done by a team in Argentina!! They also said that they were aware of the problem - a large batch of cards were issued with the wrong code and they are working to resolve it.
I'll give them another week.
I'll give them another week.
May 7, 2010, 5:48 am
#284
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
My card had been set up as a "Gold" instead of "Preferred Gold" so no double points on relevant spends.
MR will sort it out
Also my Quidco has not tracked.
Will keep an eye out for both to be fixed
May 7, 2010, 6:31 am
#285
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
The Gold Card®
I recieved only single points for a shop in Waitrose