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20,000 BA Miles for 35!! (Amex Gold relaunch)

20,000 BA Miles for 35!! (Amex Gold relaunch)

Old Apr 30, 10, 8:34 am
  #226  
 
Join Date: Apr 2006
Posts: 191
Originally Posted by weirdfish View Post
I've just made a call about this as I've got the same. They think that my card has been put on the wrong MR scheme, giving weight to my earlier suspicion that it was not enrolled at all at first. The issue has been past over to the rewards team and should be sorted within 3-5 days. Apparently I should get points from qualifying spend backdated, but no breath is being held.

I'm also expecting to have to call in 500quids time too as I have no confidence now that the main bonus will get paid automatically. It should be noted that the customer service has been very helpful so I have every confidence it will get sorted eventually.
They've just told me the same. They say there's some code that needs to go on the account in order to get the double points, and that the back office will do it in 4-5 working days.

Incidentally, it seemed very difficult to get through to a real person. So for the benefit of anyone else who needs to make this call, the direct number of the Membership Rewards department is 01273 863863.
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Old Apr 30, 10, 9:43 am
  #227  
 
Join Date: Dec 2008
Location: Norfolk
Programs: BA Executive Club Gold
Posts: 74
Looks like a common problem...I had to phone customer services to get them to enrol the card in the membership rewards scheme, but supermarket shopping done over the weekend is showing with no bonus points, so I suspect no 20,000 points would show up when I hit the 500 trigger. I spoke to customer services again this morning, and they assured me that the bonus points appear at a later time, and that the 20,000 points would appear when I spent 500. I wasn't convinced, and was put through to Membership Rewards. The chap I spoke to there agreed that the supermarket spend should be showing the bonus points, so he has sent it to the appropriate team to action.

Moral of the story: don't be fobbed off my customer services, and speak to Membership Rewards!
odge is offline  
Old Apr 30, 10, 10:15 am
  #228  
 
Join Date: Aug 2009
Location: SEN
Programs: BAEC
Posts: 612
Originally Posted by adam1uk View Post

Incidentally, it seemed very difficult to get through to a real person. So for the benefit of anyone else who needs to make this call, the direct number of the Membership Rewards department is 01273 863863.

Nice one ^. I normally just ignore the prompts until it gets bored and puts me through to a human. I hate speech platforms almost as much as people that drive with their front foglights on when its clearly not in the slightest bit foggy
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Old Apr 30, 10, 11:40 am
  #229  
 
Join Date: May 2009
Location: UK
Posts: 3,904
This is the longest i have ever had to wait on Quidco
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Old Apr 30, 10, 11:52 am
  #230  
 
Join Date: Aug 2009
Location: SEN
Programs: BAEC
Posts: 612
My gut feeling is that it's not going to track.

How long do you have to wait before giving them a nudge? And more importantly, how?
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Old Apr 30, 10, 11:53 am
  #231  
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Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
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Originally Posted by weirdfish View Post
My gut feeling is that it's not going to track.

How long do you have to wait before giving them a nudge? And more importantly, how?
Procedure is on the website. It has a record of the click-through you made so no need to prove that. You fill in a bit of detail (card number), submit it and it will, eventually, pop up on your account.
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Old Apr 30, 10, 12:17 pm
  #232  
 
Join Date: May 2009
Location: UK
Posts: 3,904
Originally Posted by weirdfish View Post
My gut feeling is that it's not going to track.

How long do you have to wait before giving them a nudge? And more importantly, how?
Yes how long? Like i have said, this happened to me with the BA PP+ and i never followed it up in time hence no cash back paid. Has it tracked for anybody? If not then i assume it will eventually track
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Old May 1, 10, 10:47 am
  #233  
 
Join Date: Feb 2009
Location: Glasgow
Programs: ACDC Gold
Posts: 62
applied and approved
already have a BA PlatPlus Amex and a PlatAmex.
Thanks to Roger and Raffles!
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Old May 1, 10, 11:00 am
  #234  
 
Join Date: Oct 2008
Location: Isle of Skye and Northumberland, UK and outback Australia.
Programs: BA gold
Posts: 3,899
My card plopped on the doormat this morning. Took their time, I thought.

Now I can't seem to link it to my username for Amex online banking. Grrr. As long as I get the sign up miles, I'm happy though.
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Old May 1, 10, 12:01 pm
  #235  
pb3
 
Join Date: Apr 2008
Location: Cold Wet England
Programs: BAEC - Blue - How the once mighty have fallen
Posts: 361
Originally Posted by Stez View Post
My card plopped on the doormat this morning. Took their time, I thought.

Now I can't seem to link it to my username for Amex online banking. Grrr. As long as I get the sign up miles, I'm happy though.
Lucky you. I heard absolutely nothing after the "we need to perform a few extra checks before your application is processed...." message on signup on the 18th of last month.

This morning a pin code letter plunked through the letterbox.

No card yet
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Old May 1, 10, 12:04 pm
  #236  
uk1
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Join Date: Jan 2004
Location: UK
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Originally Posted by pb3 View Post
Lucky you. I heard absolutely nothing after the "we need to perform a few extra checks before your application is processed...." message on signup on the 18th of last month.

This morning a pin code letter plunked through the letterbox.

No card yet
Same here ... I think we must have hit the heavy patch.

Well ... I got an email a few days ago saying how pleased they were that I was going to get my statements online and the card arrived today ..... just done mrs uk1's application on quidco#2 (sometimes two transactions for the same supplier doesn't track) and she was approved straight away.

40k miles!
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Old May 3, 10, 12:22 pm
  #237  
 
Join Date: Jan 2003
Posts: 4,923
Originally Posted by pazza2000 View Post
Yes how long? Like i have said, this happened to me with the BA PP+ and i never followed it up in time hence no cash back paid. Has it tracked for anybody? If not then i assume it will eventually track
Oddly enough, Quidco itself will tell you this It's 30 days before you can submit an enquiry (go through the Support route, compose earnings enquiry, and select the Amex Preferred Gold card entry from the drop down).

Looking at earnings enquiries, I also had to submit a support ticket when I got my Plat Amex - so I'd suggest you relax a bit and deal with it when the allotted time has past...
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Old May 3, 10, 2:24 pm
  #238  
 
Join Date: Sep 2002
Location: Cardiff, Wales, UK
Posts: 885
I assume that this wouldn't work as an additional card with Centurion?
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Old May 3, 10, 3:56 pm
  #239  
 
Join Date: May 2009
Location: UK
Posts: 3,904
Originally Posted by Shuttle-Bored View Post
Oddly enough, Quidco itself will tell you this It's 30 days before you can submit an enquiry (go through the Support route, compose earnings enquiry, and select the Amex Preferred Gold card entry from the drop down).

Looking at earnings enquiries, I also had to submit a support ticket when I got my Plat Amex - so I'd suggest you relax a bit and deal with it when the allotted time has past...
The same thing with myself happened with the plat amex, it never tracked, i submitted an earnings enquiry and nothing came of it -quidco denied there being a cashback promo at my time of application and no cashback. I did not have the time or patience to chase it up then although do so now -if we are all in the same situation then i suppose that helps. I wonder why AMEX are slow/bad payers in regards to the Quidco scheme.
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Old May 3, 10, 5:10 pm
  #240  
 
Join Date: Mar 2010
Location: Glasgow
Programs: BA Blue
Posts: 492
Applied on 22nd April, card arrived last Friday or Saturday, nothing showing on Quidco yet. Will give them another couple of weeks or so before submitting an earning enquiry. My first time using Quidco, hope it comes through alright.
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