Does BA has a 24 hour courtesy cancellation policy
#3
Join Date: Dec 2006
Location: London-Nice
Programs: GGL
Posts: 1,425
If I remember correctly not if you book online (because you see exactly what you book) but yes if on the phone (because there could be a misunderstanding.
SK and others do have this for any booking and is really good.
I however did once book on ba.com and made a mistake in the date, called them and they changed, but was made clear that it was an exception.
My comment are for UK bookings.
SK and others do have this for any booking and is really good.
I however did once book on ba.com and made a mistake in the date, called them and they changed, but was made clear that it was an exception.
My comment are for UK bookings.
#4
Join Date: Jun 2005
Location: Up North
Programs: Platinum Amex, BAEC Blue, BA PP Amex, Club SLH, Avis Wizard
Posts: 325
There is an agreement that some airlines do indeed allow 24hr cancellations FOC but BA is not one of them IIRC. Sometimes they are god and will move dates if there was an error but you'll be lucky to get a refund on a non-refundable ticket.
#6
Join Date: Mar 2006
Location: Edinburgh, Scotland
Programs: BA bronze
Posts: 432
I recall reading that BA would allow cancellations or changes to telephone bookings free of charge within 24 hours. According to a report from the Air Transport Users Council BA also have a "24-hour rule as internal policy" for online reservations.
http://www.auc.org.uk/docs/306/An%20...s%20online.pdf
I've never tried doing this with BA but had no problem when I needed to change a restricted bmi ticket within 24 hours.
http://www.auc.org.uk/docs/306/An%20...s%20online.pdf
I've never tried doing this with BA but had no problem when I needed to change a restricted bmi ticket within 24 hours.
#7
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,581
Over the phone bookings in the UK do seem to have a cooling off period (haven't experienced it, only heard second hand) which I think is something to do with UK credit card consumer laws? I don't believe it applies to online bookings but I may be wrong (somebody please correct me if so).
In the US, there is no cooling off - bookings are immediately subject to the cancellation and change rules attached to the fare.
If your fare rules allow it, you may want to consider changing your booking online through Manage My Booking - change it to a future date that you might need. You can then change it again to another useful date closer to the time if necessary.
On the other hand, if the booking is of no use to you at all, you can probably process your own refund through MMB and get the maximum refund due back on your credit card as soon as possible
In the US, there is no cooling off - bookings are immediately subject to the cancellation and change rules attached to the fare.
If your fare rules allow it, you may want to consider changing your booking online through Manage My Booking - change it to a future date that you might need. You can then change it again to another useful date closer to the time if necessary.
On the other hand, if the booking is of no use to you at all, you can probably process your own refund through MMB and get the maximum refund due back on your credit card as soon as possible
#10
Original Poster
Join Date: Sep 2009
Posts: 80
Quick update. They did not allow me to cancel the reservation, but they did offer to change the reservation if there is any mistake.
The reservation was made using miles for flights operated by partner airlines, LAN. One of the agents even told me that she can not do anything, but if you made the reservation and made a mistake, you can correct it for free.
The reservation was made using miles for flights operated by partner airlines, LAN. One of the agents even told me that she can not do anything, but if you made the reservation and made a mistake, you can correct it for free.
#11
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,199
#12
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,581
I think UAFlyer01 means they weren't allowed to cancel the reservation for free as they were probably hoping. As it's a mileage booking, there would be a redeposit fee to pay to get the miles back but of course the booking can be cancelled if still prior to departure.
#13
Join Date: May 2004
Posts: 2,650
As for the general lack of a 24-hour (or even somewhat shorter) policy to deal with obviously unexpected fumbles, I find it very Ryanair-esque that BA chooses to take the hard line that no errors can be corrected, in contrast to so many airlines who encourage use of their websites by publishing a "risk-free" booking policy, which usually means you can do anything to change/cancel in the first 24 hours, regardless of circumstances. Add to this that BA.com doesn't even allow you to place a reservation on hold (as virtually every carrier does that does NOT have a 24-hour cancellation policy) and one has a rather hard time concluding anything other than that BA have missed the plot on how to ensure that the occasional mishap doesn't leave some stains in rather too many customers' experiences of online booking. I wouldn't be surprised of this behavior from Ryanair, but I don't expect it of British Airways. Do forgive me for holding a higher opinion of them than that...
Thankfully, has never happened to me on a BA booking, but has once or maybe even twice in the last 10-15 years with some other carriers.
Lastly, when confronted with a customer-hostile policy from another country's equivalent of Ryanair - and I was making a correction literally minutes after an initially botched booking, I called my credit card issuer, explained what happened, and they canceled the charge - in spite of the airline not being willing to deal with it. So that is sometimes an option, albeit a slightly extreme one.
#14
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Join Date: Jul 2003
Location: Florida
Posts: 29,740
Re-deposit fee chart
http://www.britishairways.com/travel...l/public/en_us
Though not until OP clarified, I like others, thought he was talking about revenue ticket due to the misleading title.
Though not until OP clarified, I like others, thought he was talking about revenue ticket due to the misleading title.