redsox1918

With so many people at British Airways working so hard during the past few days and with more snow arriving this weekend I wonder why ww has not been seen at the front of the operation? Has he come out and thanked his staff for the work they are doing?

From a passanger point of view with the long delays and problems in the baggage hall l would have liked to heard from the leader of the company explaining what they are doing.

It is clear to see why so few people like him.

Jenbel

That's a very good question actually.

While he does have an airline to run, he doesn't seem to have been very visible. Any sightings?

PUCCI GALORE

He was sighted eventually during the T5 opening debacle which then protracted itself. He is probably doing us all a favour by not being more visible.

Greg66

Perhaps he's stranded abroad, and can't get a flight back...

PUCCI GALORE

That we should be so lucky..................

OPebble

Perhaps he's doing what he's paid to do and getting on running the Company and not poncing around in front of the TV Cameras like Sir RB!

As a shareholder I'd rather he stayed in Waterside!

PAUL PALMER

As a shareholder I'd rather he'd stayed at Aer Lingus.

BAHumbug

I disagree - and nobody said anything about TV cameras. In my experience good managers are those who muck in with frontline staff in times of crisis. That old principle of 'never ask somebody to do something you're not willing to do yourself' comes to mind.

He doesn't have to make a big deal of it in a Branson-esque sort of way, but I bet if he manned customer services desks or something of that ilk it would generate goodwill from all sides...and might make him appreciate even more what those frontline staff have to do.

BAH

ajax

I agree entirely. Very little goes further to build loyalty among staff.

I would be really surprised if he even knows how.

pinkcat

hahahaha

ThatT1Feeling

^

johnny5a

I suspect he's working his a** off with the current weather issues.

bmiStar

hahahaha

G-BOAC

Oh come on! You seriously want someone who (I assume) isn't trained on the required systems or processes dealing with a long line of stressed out customers at a time when efficiency is key? I can't think of anything worse, at any worse time, than this! Actually, yes I can - the "BA's CEO Personally Ruined My Holiday" stories which would result. And the "PR Stunt Turns Sour - What Was He Thinking?!" ones which would follow from them. There's a reason I don't go and do jobs I'm not trained for at my company - much like there's a reason others don't try and do my job for me.

I agree in principle though - it'd be good for him (or, rather, the whole management team) to see in person on the ground the issues that arise in these situations and listen to staff feedback on how processes might be improved. And showing his face to be vented at by customers might not be nice for him, but it might help overall - to be fair, he did that during the T5 opening fiasco IIRC so it has been known?

OTOH, perhaps his union prevents him working in any exceptional or unusual ways during times of disruption, even if it makes sense, saves money and he personally wants to?

johnny5a

I want BBC to bring back "Back to the floor" series.