Contacting James Hillier

Reply Subscribe

Thread Tools

Search this Thread

Aug 16, 2013, 3:10 pm

#16

G-BPED

Join Date: Jul 2007

Location: Hampshire (LHR)

Programs: BA GOLD, Tufty Club, Virgin Silver, HH Diamond, Marriott Silver, ICH Platinum Ambassador. MAS Gold

Posts: 446

Quote:

Originally Posted by Ali1000

Hi,
How is the best way to contact you regarding a delicate matter with a gold card.
Appreciate your time in advance.

How delicate? Plenty of Olive Oil or Butter (ala Last Tango in Paris) may help.

Aug 16, 2013, 3:27 pm

#17

whiskerxx

Join Date: May 2011

Programs: BA Gold

Posts: 794

Quote:

Originally Posted by UKtravelbear

The post you were responding to was from December 2009 !!!

Yep, I'm slowly working my way through all the posts on Flyertalk!!

Aug 16, 2013, 3:32 pm

#18

UKtravelbear

FlyerTalk Evangelist

Join Date: Nov 2011

Location: Brighton. UK

Programs: BA Gold / VS /IHG Diamond & Ambassador

Posts: 14,168

Quote:

Originally Posted by whiskerxx

Yep, I'm slowly working my way through all the posts on Flyertalk!!

oh you poor soul !

People get less punishment for murder !

Aug 16, 2013, 5:50 pm

#19

cornishsimon

Join Date: Jul 2006

Location: Quite close to NQY

Programs: BAEC Silver,clubcard,clubcard plus, BA Amex................ And Mucci x3 ;)

Posts: 9,488

Quote:

Originally Posted by Kgmm77

Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 6_1_3 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B329 Safari/8536.25)

Delicate in the sense the card is lodged somewhere?

You might well be surprised at quite how common that sort of delicate issue is !!!!!

cs

Aug 16, 2013, 7:19 pm

#20

lorcancoyle

Join Date: Feb 2010

Location: London

Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments

Posts: 5,114

Quote:

Originally Posted by cornishsimon

You might well be surprised at quite how common that sort of delicate issue is !!!!!

cs

Yes, but is it lodged between the scone and the jam or the scone and the cream - you only qualify for assistance if correct order has been adhered to...

Aug 17, 2013, 1:03 pm

#21

Sixth Freedom

FlyerTalk Evangelist

Join Date: May 2007

Programs: BA Gold

Posts: 12,046

Quote:

Originally Posted by whiskerxx

presumably you will have tried [email protected]?

In my experience most people have an email address that is fairly straight forward

Unfortunately there are plenty of straightforward combinations!

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

Which to choose?!

And welcome to FT Ali1000. ^

Last edited by Sixth Freedom; Aug 17, 2013 at 1:08 pm

Aug 17, 2013, 1:42 pm

#22

nth_utsera_sth_utsera

Suspended

Join Date: Jan 2010

Posts: 1,335

Quote:

Originally Posted by Sixth Freedom

And welcome to FT Ali1000. ^

You forgot [email protected]

And

You forgot [email protected]

Aug 18, 2013, 2:39 am

#23

whiskerxx

Join Date: May 2011

Programs: BA Gold

Posts: 794

Quote:

Originally Posted by Sixth Freedom

And welcome to FT Ali1000. ^

The clue is usually in the contact details at a corporate web page.
Just follow the same format and you are likely to hit bullseye

Aug 18, 2013, 3:50 am

#24

BOH

Join Date: Apr 2005

Location: UK

Programs: IC Hotels Spire, BA Gold

Posts: 8,667

Quote:

Originally Posted by Sixth Freedom

And welcome to FT Ali1000. ^

Quote:

Originally Posted by whiskerxx

The clue is usually in the contact details at a corporate web page.
Just follow the same format and you are likely to hit bullseye

Exactly. It isn't difficult to do once you know one e-mail address format in the organisation. 30 seconds of work will normally rule out all but one of the formats that Sixth Freedom posted.

Aug 18, 2013, 3:54 am

#25

HighLife

Join Date: Sep 2007

Location: France

Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC

Posts: 2,063

Quote:

Originally Posted by BOH

Exactly. It isn't difficult to do once you know one e-mail address format in the organisation. 30 seconds of work will normally rule out all but one of the formats that Sixth Freedom posted.

Not so easy for all however.

At BA, as is the case at the BBC, certain high profile people have an 'x' inserted into their email address so that disgruntled people can't bombard them directly and instead find their way here to vent

Aug 18, 2013, 2:32 pm

#26

gilfiom

Join Date: Sep 2012

Location: Queretaro, Mexico

Programs: BA Gold, BA Amex Premier

Posts: 114

Quote:

Originally Posted by orbitmic

Despite popular belief 'always going for the top' does not strike me as a good strategy in a vast majority of cases. There are exceptional cases when it makes sense but they are precisely that - exceptional, and in most other cases, I suspect that a query that would be best sent through regular channels will stand less of a chance to be successfully/positively addressed if undeservedly sent to 'the boss'.

I used to agree with you until I had a serious issue with BT and, having exhausted all options, I emailed the CEO in frustration one Monday morning and explained my problem. He replied almost immediately, from his blackberry, apologised for the problems I was having and copied in the 'executive level complaints' team, a specialist team who deal with, well as it says on the team, complaints made directly to executive team members.

I have since found out that this kind of ELC team is common in large companies - specific teams who deal with complaints, monitor them to resolution and report back to the board.

Writing to the top *can* be extremely beneficial, and effectual.

Aug 18, 2013, 5:33 pm

#27

UKtravelbear

FlyerTalk Evangelist

Join Date: Nov 2011

Location: Brighton. UK

Programs: BA Gold / VS /IHG Diamond & Ambassador

Posts: 14,168

Quote:

Originally Posted by gilfiom

I used to agree with you until I had a serious issue with BT and, having exhausted all options, I emailed the CEO in frustration ....

but you only went to the top after you tried the other routes

now a days there is a tendency to go straight to the top rather than go through the normal routes which actually helps no one.

I wonder how the OP deals with complaints to their boss that haven't been through the normal channels?