Lounge access - Quick question - arriving in CW, onward in ET
#1
Original Poster
Join Date: Jun 2007
Location: London
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Posts: 902
Lounge access - Quick question - arriving in CW, onward in ET
Arriving at LHR T5 in CW connecting to MAD on BA from T3 in Eurotraveller - would pax (blue EC member) be entitled to use BA lounge in T3?
#4
Join Date: Apr 2002
Location: Edinburgh UK
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#5
Join Date: Jan 2001
Location: UK
Posts: 2,483
You *should* be OK as the rules are on your side.
See http://www.flyertalk.com/forum/briti...light-fco.html for some more info including links to 'rules' in post #28
I have had another reply from BA on this issue which is essentially 'yes you are entitled to access' but it hasn't really addressed the problem of lounge and customer service staff not knowing the rules (or the BA website or MMB being correct for that matter) or advice on what to do when denied. I'm hoping BA Executive CLub (Nicci) will be back soon and can revisit this issue.
Perhaps you could email Customer Services and ask and post back here? It would be interesting to know if their information has been updated....
See http://www.flyertalk.com/forum/briti...light-fco.html for some more info including links to 'rules' in post #28
I have had another reply from BA on this issue which is essentially 'yes you are entitled to access' but it hasn't really addressed the problem of lounge and customer service staff not knowing the rules (or the BA website or MMB being correct for that matter) or advice on what to do when denied. I'm hoping BA Executive CLub (Nicci) will be back soon and can revisit this issue.
Perhaps you could email Customer Services and ask and post back here? It would be interesting to know if their information has been updated....
#7
Join Date: Jan 2001
Location: UK
Posts: 2,483
http://www.flyertalk.com/forum/10077914-post105.html
(although to be fair - thanks adrianjc32 for advising the person on duty who should know ^. )
#8
Original Poster
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Well, the lounge dragon denied entry on the day in question. Unfortunately my friend could not argue the toss as he's not a fluent english speaker. However, an email is on its way to BAEC so will report back as to the outcome shortly. Lounge staff should be identifiable and be reminded of entry entitlements.
#10
Join Date: Jan 2001
Location: UK
Posts: 2,483
Well, the lounge dragon denied entry on the day in question. Unfortunately my friend could not argue the toss as he's not a fluent english speaker. However, an email is on its way to BAEC so will report back as to the outcome shortly. Lounge staff should be identifiable and be reminded of entry entitlements.
#13
Join Date: Jun 2005
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If a line starts to form behind it can be embarrassing and also makes you think it is not worth the grief - but we KNOW it is really...
#14
Join Date: Sep 2004
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Posts: 1,389
Sorry your friend was denied access and put through the hassle and embarrasment of the whole thing.
Efin