Humiliated businesswoman frog-marched off British Airways flight in row over mobile
#46
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
I had a rather prolonged discussion with a lady in 2J on the 767 (Short Haul variant, obviously...) I asked her to put her hand bag into the overhead locker for take off. She was rather rude about it, and decided to stuff it backwards, under her own seat, thus, pushing her life jacket back out of reach, with the handles to her hand bag sticking out.
I told her that it was not really acceptable to do that... when she asked why, I told her...
"Well, unfortunately, if this aircraft has to ditch in the north sea on the way to Stockholm, and I shout the command to "Unfasten your seat belt! Grab your life jacket! Come this way!", grabbing your hand bag, will most certainly not keep you afloat in the water for very long."
I told her that it was not really acceptable to do that... when she asked why, I told her...
"Well, unfortunately, if this aircraft has to ditch in the north sea on the way to Stockholm, and I shout the command to "Unfasten your seat belt! Grab your life jacket! Come this way!", grabbing your hand bag, will most certainly not keep you afloat in the water for very long."
Seriously though, I have seen footage of people not knowing left from right under stress, not much that can be done about that I fear.
#47
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
Excuse me I may have misunderstood but she had turned off the phone and was inquiring about his details BEFORE the FA ENTERED the cockpit and had her thrown out!!! Right??
1) If they were still at the gate the FA should have had no trouble with her since she turned it off BEFORE going to taxi
2) if they were already on the taxiway - then what the H*** was the FA doing opening the door to the cockpit anyway! Post 9/11 regulations require those doors to be secured BEFORE leaving the gate!
OK now what did I miss???
1) If they were still at the gate the FA should have had no trouble with her since she turned it off BEFORE going to taxi
2) if they were already on the taxiway - then what the H*** was the FA doing opening the door to the cockpit anyway! Post 9/11 regulations require those doors to be secured BEFORE leaving the gate!
OK now what did I miss???
#48
Join Date: Apr 2009
Programs: A|Club Gold, HHonors Silver, TAP Miles winner
Posts: 90
I understand most of you don't fly Ryanair, so no one mentioned this, but last week on a ryanair flight they had a new sign to switch on and off the mobile phones, basically you can switch them on during the flight, not take-off or landing. It's free to receive texts, but you pay for everything else. So while, it is possible that mobiles may interfere with 'something' during take off and lading, now everyone can use their mobiles without restrictions during the flight, so I am guessing there really is no interference.
#49
Join Date: Feb 2009
Location: UK
Posts: 774
I am curious to know (I'm sure there is a good reason) why mobile phones can be placed into flight-safe mode (if they have this feature) for take off, however all devices (including phones with flight-safe mode) need to be switched off completely for landing. Anyone know?
#50
Join Date: Aug 2009
Posts: 645
Quite. I'm almost 100% sure that every aircraft (including BAs) is carrying some phones that are not switched off on every takeoff and landing, and how many have crashed as a result? None I guess. And if they were a real risk, surely all phones would be confiscated at security and handed back on arrival. Unfeasible? Sure, but so is checking everyone for liquids...
Last edited by JamieT; Oct 14, 2009 at 3:48 pm Reason: to correct info
#51
Join Date: Nov 2004
Posts: 1,919
Ok demanding that phone be turned off before taxi is fair enough and I think we can all agree on that but the way I read this the aircraft in question was still at the gate albeit possibly the door closed but then why all this hoopla when it seems the lady had turned off her cell with a substancial time to spare as she even had time to go and inquire about the FA details WHILE STLL AT THE GATE. So what is the big deal - she says she turned it off when the safety instructions began?!
I am sure I am missing something........ I just don't know what and why this FA thought it was so bad he needed to throw her off for goodness sake. Nowdays with these videos the FA are often jabbering themselves during these instructions because they don't have to do the demos anymore.
I am sure I am missing something........ I just don't know what and why this FA thought it was so bad he needed to throw her off for goodness sake. Nowdays with these videos the FA are often jabbering themselves during these instructions because they don't have to do the demos anymore.
#52
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,049
Hi pcg,
This is because Ryanair has installed the OnAir system, thus carrying a picocell onboard the plane. You are thus allowed to use your phone in-flight, but still have to turn it off during take-off and landing, which is the part of the flight the airlines are concerned about.
Cheers,
GenevaFlyer
I understand most of you don't fly Ryanair, so no one mentioned this, but last week on a ryanair flight they had a new sign to switch on and off the mobile phones, basically you can switch them on during the flight, not take-off or landing. It's free to receive texts, but you pay for everything else. So while, it is possible that mobiles may interfere with 'something' during take off and lading, now everyone can use their mobiles without restrictions during the flight, so I am guessing there really is no interference.
Cheers,
GenevaFlyer
#53
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Join Date: Oct 2002
Location: back to my roots in Scotland!
Programs: Tamsin - what else is there to say?
Posts: 47,843
Ok demanding that phone be turned off before taxi is fair enough and I think we can all agree on that but the way I read this the aircraft in question was still at the gate albeit possibly the door closed but then why all this hoopla when it seems the lady had turned off her cell with a substancial time to spare as she even had time to go and inquire about the FA details WHILE STLL AT THE GATE. So what is the big deal - she says she turned it off when the safety instructions began?!
I am sure I am missing something........ I just don't know what and why this FA thought it was so bad he needed to throw her off for goodness sake. Nowdays with these videos the FA are often jabbering themselves during these instructions because they don't have to do the demos anymore.
I am sure I am missing something........ I just don't know what and why this FA thought it was so bad he needed to throw her off for goodness sake. Nowdays with these videos the FA are often jabbering themselves during these instructions because they don't have to do the demos anymore.
It's to do with her contention that her phone was turned off when the announcement was made to do so.
When is that announcement made? The only one I can recall is the one made during the safety demo - which is after the phone should be turned off. Is there another during the cabin welcome that I just tune out?
#54
Join Date: Nov 2004
Posts: 1,919
Was it turned off in plenty of time? That for me is an area of doubt.
It's to do with her contention that her phone was turned off when the announcement was made to do so.
When is that announcement made? The only one I can recall is the one made during the safety demo - which is after the phone should be turned off. Is there another during the cabin welcome that I just tune out?
It's to do with her contention that her phone was turned off when the announcement was made to do so.
When is that announcement made? The only one I can recall is the one made during the safety demo - which is after the phone should be turned off. Is there another during the cabin welcome that I just tune out?
Well she seemed to have enough time to inquire about the FA details and the FA obviously had enough time to enter the cockpit explain the situation and then have them reopen the door which tells me the aircraft was still at the gate also bear in mind this sort of thing costs time AND money because it isn't just a case of opening the door and throwing her out but also locating and unloading her luggage - not doing this would also have been a violation on behave of the crew......
Sorry but this fish has a smell to it. If I haven't misunderstood anything here then the FA was haveing a VERY bad day to have triggered this sort of incident - power tripping in over blow. If you cannot deal with a passenger over a bl***y phone call perhaps you need to have a job without having to deal with people because I fear this particular FA would have been useless in a real emergancy that day.(Please note I said that day! because I too am well aware of the fact that FAs are human too - however they can do lots of damage not only to passengers but also to their employer if and when they lack restraint) In this case taking a deep breath and trying it nicely probably would have gotten him/her further.
#55
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Join Date: Dec 2008
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With the greatest of respect... On numerous occasions, people say they have switched off this or that, removed ear phones etc... only for me to walk back past them after securing another part of the cabin, and shock horror... the item is switched back on and ear phones popped back in ears... Unfortunately, as people say, more than one side to every story... You keep saying, to the effect of, why did the "FA" feel they needed to have them removed etc... We, non of us, know what else has happened and what had gone on leading up to this, or indeed the actual real details of the situation.
#56
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Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Was it turned off in plenty of time? That for me is an area of doubt.
It's to do with her contention that her phone was turned off when the announcement was made to do so.
When is that announcement made? The only one I can recall is the one made during the safety demo - which is after the phone should be turned off. Is there another during the cabin welcome that I just tune out?
It's to do with her contention that her phone was turned off when the announcement was made to do so.
When is that announcement made? The only one I can recall is the one made during the safety demo - which is after the phone should be turned off. Is there another during the cabin welcome that I just tune out?
The official line is that mobile phones should be switched off when the engines are running (so I've heard). How does one know when the engines are running though? How does one know when the doors are closed?
Simple way to solve this problem is to ask everyone to switch the damn things off before entering the aircraft I would have thought.
#57
Join Date: Aug 2009
Location: SZD
Programs: BAEC Gold
Posts: 674
If I haven't misunderstood anything here then the FA was haveing a VERY bad day to have triggered this sort of incident - power tripping in over blow. If you cannot deal with a passenger over a bl***y phone call perhaps you need to have a job without having to deal with people because I fear this particular FA would have been useless in a real emergancy that day.
#58
Join Date: Jan 2001
Location: UK
Programs: BA EC Gold
Posts: 9,236
This is where the area of doubt creeps in.
The official line is that mobile phones should be switched off when the engines are running (so I've heard). How does one know when the engines are running though? How does one know when the doors are closed?
Simple way to solve this problem is to ask everyone to switch the damn things off before entering the aircraft I would have thought.
The official line is that mobile phones should be switched off when the engines are running (so I've heard). How does one know when the engines are running though? How does one know when the doors are closed?
Simple way to solve this problem is to ask everyone to switch the damn things off before entering the aircraft I would have thought.
I normally avoid Lufthansa like a particularly deadly plague, but I did have the misfortune of flying them recently and noticed that this rule was no longer in place.
#59
Join Date: Nov 2004
Posts: 1,919
You appear to be drawing some very damning conclusions on the professional competence of the FA based on scant information from that bastion of journalistic excellence the Daily Mail. How on earth, given the information available can you conclude what the FA would or wouldn't do in an emergency?
Come on letting someone finish a call while still at the gate poses absolutely no danger to anyone. To all those whining about phone calls and demanding repect from the other side seem to forget that this sort of thing goes both ways. Who knows maybe one day YOU will be the one trying to save a deal at the last minute before push back full well knowing they won't be able to reach you over the next hours.
#60
Join Date: Mar 2006
Posts: 160
Considerably OT, but I was wondering why BA (and maybe other airlines) insist that you don't use a headset to listen to the audio channels while the plane is landing. I really find listening to some of the channels very calming, but have had a few FAs tell me off for using my own headphones while the flight was landing. No anoucement is ever made on the lines of, "stop listening to the audio channels during landing "