Changing the destination of an award ticket
#1
Original Poster
Join Date: Jan 2000
Posts: 1,424
Changing the destination of an award ticket
I tied searching for this, but only found some threads where others have changed the origin city.
I wanted to book an oneway award SYD-SIN-CGK in J on SQ. Original agent was useless, and 2nd agent couldn't find availability SIN-CGK. So I booked SYD-SIN award in J using Cash and Miles.
Availability has now popped up for the SIN-CGK leg and I confirmed this by ringing and asking an agent. However they insisted that they couldn't change the final destination of an award once its been ticketed. Anyway, I've asked to be contacted by a supervisor, but haven't heard anything yet.
Has anyone done this recently? Is it against the BMI award rules?
I wanted to book an oneway award SYD-SIN-CGK in J on SQ. Original agent was useless, and 2nd agent couldn't find availability SIN-CGK. So I booked SYD-SIN award in J using Cash and Miles.
Availability has now popped up for the SIN-CGK leg and I confirmed this by ringing and asking an agent. However they insisted that they couldn't change the final destination of an award once its been ticketed. Anyway, I've asked to be contacted by a supervisor, but haven't heard anything yet.
Has anyone done this recently? Is it against the BMI award rules?
#2
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
I believe they are right as a policy, but "can't" is not true...there's always a way. I successfully changed HKG-SIN-LHR-OSL to HKG-SIN-LHR-CPH after ticketing. At first they refused but I said it was the same zone/cost and it had been done before. They put me on hold and said they'd make an exception for me as a Gold and went and did it ^ Very pleased as it allowed me to make an important meeting immediately after my holiday and there was no other flight I could have taken. Lucky all round!
#3
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
You can allways cancel the original ticket for £20 and then simply rebook with the new final destination. A note of warning is that sometimes if you cancel an award ticket the award seat you originally had may disappear. Although this is extrememly rare so you would probably have no problem!
#4
Join Date: Mar 2009
Location: ABZ
Programs: BA Bronze, A3*G, TK*S
Posts: 764
Apologies for the dig, figured it would be better to post in a somewhat relevant topic than to create a new one. I have a redemption ticket booked from AKL to LAX, then followed by some domestic US connections. I'm wanting to change this to be AKL to LAX to LHR to EDI. If I call the ICC, are they a) likely to be able to do this (willingly?) and b) going to be able to do it without having to cancel the ticket and potentially lose the availability, which would be somewhat more inconvenient?
It's only 7,500 miles plus £52.50 (plus change fee plus taxes) to change the booking to be Z9-Z1 instead of Z9-Z3, so obviously that'd be much preferable if possible to buying a separate Z3-Z1 ticket for 18,750 miles + £105!
Anyway, just thought I'd see if the good people of FT could advise before I attempt to call.
It's only 7,500 miles plus £52.50 (plus change fee plus taxes) to change the booking to be Z9-Z1 instead of Z9-Z3, so obviously that'd be much preferable if possible to buying a separate Z3-Z1 ticket for 18,750 miles + £105!
Anyway, just thought I'd see if the good people of FT could advise before I attempt to call.
#5
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
All this is possible with a good, willing agent. Cancelling (ie releaseing the exisiting elements) is not an option, so changing it is fine - they may need to re-issue the tickets, but that's not the same as cancelling them.
Keep checkmytrip open and refresh often!
Keep checkmytrip open and refresh often!
#6
Join Date: Jun 2010
Location: Regional Vic, Australia
Programs: BAEC Gold, UA*G, former BD*LG :-(
Posts: 250
I had a similar question (not wanting to hijack!) with a business award flight now showing availability in F. Is the "upgrade" just a change in this case, no need to cancel and rebook?
#7
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Exactly - releasing confirmed space, does not guarantee that it will return to reward inventory - yield management may feel they can make the seats revenue positive. Thus, the booking agent needs to just modify the itinerary - and depending of the specifics of the operation, that may or may not necessitate re-issuing the ticket.
As to moving from C to F - yes, that's just a change.
As to moving from C to F - yes, that's just a change.
Last edited by GoldCircle; Jul 22, 2010 at 2:17 pm Reason: Can't spel