Do Bmi Ever Reply To Emails ?
Apr 3, 2008, 2:05 am
#1
Original Poster
Join Date: Nov 2007
Location: Leeds UK
Programs: BD, AA, BA, CO Marriott Plat>gold, Hyatt Diamond>Plat,Hilton Gold SPG Gold PC Plat
Posts: 1,093
Do Bmi Ever Reply To Emails ?
I have emailed bmi a few times re missing miles (flights and hotel and posted boarding passes , unused tickets and hotel receipt) and taxes re cancelled flight, my son has contacted them re not receiving the blue + card which was part of the offer with amex card. This was over 7 weeks ago do I need to contact them by phone or will they reply or even better sort out the problems .
cal
cal
Apr 4, 2008, 3:29 am
#3
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Never recieved a response under 1 week of time within the last year.
To make sure I would send regular mail
To make sure I would send regular mail
Apr 10, 2008, 12:56 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Apr 10, 2008, 1:10 pm
#8
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Yes, they (she) do(es) reply
I got a reply to a simple email request of my own this afternoon, from you know who.
You will get a reply, you just have to be patient.
In fact, some years ago, I posted a letter off to Diamond Club and forgot to include my address or contact details! I still got a call as I had fortunatly remembered to include my membership number. ^
You will get a reply, you just have to be patient.
In fact, some years ago, I posted a letter off to Diamond Club and forgot to include my address or contact details! I still got a call as I had fortunatly remembered to include my membership number. ^
Last edited by jbfield; Apr 10, 2008 at 2:46 pm
Apr 13, 2008, 9:49 am
#10
Join Date: Apr 2006
Location: UK
Programs: A3 gld, BA bron, KL silv, 6C plat, EH silv, EM, GT, HY, NH, NS, RT, SH, SW gold, BW, WY
Posts: 989
I regularly get replies. Sometimes take a week to ten days. Usually if its a simple mileage adjustment they add the miles to the account and don't reply but if its something more complicated I get a reply more often than not. Once in a while I have to chase things up but not often. Like other posters I suggest you email again.
Apr 14, 2008, 6:11 pm
#12
Join Date: Jul 2005
Location: SJC/SFO/OAK
Programs: BD Gold (and future SEN), 0.2MM AA EXP, HHonors Gold, SPG Gold
Posts: 3,107
I have had all of my inquiries answered, but they have always been wrt to mileage errors and the like - not complaint or compensation requests. It will take a up to 10 biz days give or take to get a response, but Joanna has worked wonders for me that I could never imagine receiving as a 1K or EXP...BD CS is just way better overall^
Apr 15, 2008, 12:22 am
#13
Original Poster
Join Date: Nov 2007
Location: Leeds UK
Programs: BD, AA, BA, CO Marriott Plat>gold, Hyatt Diamond>Plat,Hilton Gold SPG Gold PC Plat
Posts: 1,093
Thanks for replying
Hi the email we have used is [email protected] subjects. missing miles from partner hotel , missing flight miles ,Had also posted in the online claim form , still awaiting blue + card.since Jan
After a phone call last week i am assures the miles will post today and the cards will arrive by friday lets see.
cal
Hi the email we have used is [email protected] subjects. missing miles from partner hotel , missing flight miles ,Had also posted in the online claim form , still awaiting blue + card.since Jan
After a phone call last week i am assures the miles will post today and the cards will arrive by friday lets see.
cal
Apr 15, 2008, 1:55 am
#14
Company Representative - British Airways
Join Date: Oct 2005
Programs: bmi Diamond Club - Retired Official Lurker
Posts: 438
This email address goes to our diamond club call centre and not directly to myself. If you want to use the [email protected] in future you'll get a reply.
Apr 15, 2008, 9:40 am
#15
Original Poster
Join Date: Nov 2007
Location: Leeds UK
Programs: BD, AA, BA, CO Marriott Plat>gold, Hyatt Diamond>Plat,Hilton Gold SPG Gold PC Plat
Posts: 1,093
This email address goes to our diamond club call centre and not directly to myself. If you want to use the [email protected] in future you'll get a reply.
thanks again cal