Trying to get my miles credited

Old Oct 15, 06, 9:07 pm
  #1  
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Join Date: May 2003
Location: BHX
Posts: 664
Trying to get my miles credited

I have twice been told by the call centre that long delays to the posting of mileage credit for US Airways has been normal recently as they have to send them to be verified.

I flew on 19th May and when the flights failed to credit I sent in the original boarding cards and ticket reciept in early July and waited. The two United flights credited (so I know that the claim was received and processed) but no news on the US legs.

Called to check on progress mid August and was told that it can take this long, called again a week or so ago and was told that sometimes things get delayed.

Can't beleive that this is now the normal, As the flights were First Class SFO - CLT - IAD we are talking about 6870+1800 status and destination miles any suggestions on what to next. I was planning on putting something in writing with the copies of my missing mile claim.
Tall Bloke is offline  
Old Oct 16, 06, 4:44 am
  #2  
Company Representative - British Airways
 
Join Date: Oct 2005
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If the United flights were sent along with your US boarding cards I would have thought they all should have now been credited. Please email me ([email protected]) your account number and i'll look into this for you.
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Old Oct 19, 06, 8:53 pm
  #3  
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Join Date: May 2003
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Originally Posted by diamond club
If the United flights were sent along with your US boarding cards I would have thought they all should have now been credited. Please email me ([email protected]) your account number and i'll look into this for you.
Thanks for the help in getting this sorted - you need to be cloned

I guess the call centres are under pressure to complete calls and as we see on the forum there are good agents and bad agents - I guess for my problem it is easy for them to say that this delay is normal
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Old Oct 21, 06, 4:53 pm
  #4  
 
Join Date: Oct 2005
Location: MUC
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One general remark on getting miles credited with bmi: comparing this with other FFPs I have never seen a faster service. Whenever I had to send original BP along with Passenger Receipt it did not take more than 2 wds to see miles showing up on my account online. Top service, bmi
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Old Oct 21, 06, 5:04 pm
  #5  
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Join Date: Jul 2002
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Originally Posted by muc_flyer
One general remark on getting miles credited with bmi: comparing this with other FFPs I have never seen a faster service. Whenever I had to send original BP along with Passenger Receipt it did not take more than 2 wds to see miles showing up on my account online. Top service, bmi
Same experience with my last couple of VS flights. When - as usual - the miles failed to post I popped them in the post. 2 days later - voila!
Swanhunter is offline  

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