HELP bmi are about to mess up my holiday (*A award booking)
Apr 23, 2006, 11:45 am
#31
Original Poster
Join Date: Jul 2004
Location: UK
Programs: BA Gold
Posts: 228
Originally Posted by ajamieson
Thanks for the update. Given that this is a whole new PNR, I'm curious what the fare basis/booking classes are. Have they given you tickets from a revenue fare bucket?
Apr 25, 2006, 12:00 pm
#33
Join Date: Sep 2002
Location: Travelling the skies over Europe
Programs: Lufthansa Senator, Hilton Diamond VIP, Marriott Gold Elite, Hertz President's Circle
Posts: 1,819
Originally Posted by woodey
That's an interesting thought. Is there a way for me to check the fare basis on checkmytrip.com or do I need to wait for the tickets to arrive?
Apr 25, 2006, 3:43 pm
#34
Join Date: Feb 2003
Location: New York City
Programs: BA Gold Guest List; HH Diamond; Hyatt Diamond; SPG Gold
Posts: 2,833
Originally Posted by woodey
If everything looks OK on checkmytrip.com and the tickets arrive is there anything else I should check?
Let us know the fare basis for the tickets when you do get them...
Apr 29, 2006, 7:52 am
#35
Original Poster
Join Date: Jul 2004
Location: UK
Programs: BA Gold
Posts: 228
I've been in Lisbon all week but Mrs W confirmed the tickets arrived on Tuesday. It looks like they are award inventory, all the business class sectors are booked in I class the first class sectors in O class.
I called US and LH to get seat allocations and check the booking was OK from their point of view. Had an interesting chat with the US representative, she said there was note on the booking saying bmi cancelled the reservation when they tried to issue the tickets and they had to get authorisation from the USA to reinstate the booking.
Anyway it sounds like it's all sorted out now, lets just hope there aren't any last minute surprises at the airport.
Thanks everyone of your help.
W.
I called US and LH to get seat allocations and check the booking was OK from their point of view. Had an interesting chat with the US representative, she said there was note on the booking saying bmi cancelled the reservation when they tried to issue the tickets and they had to get authorisation from the USA to reinstate the booking.
Anyway it sounds like it's all sorted out now, lets just hope there aren't any last minute surprises at the airport.
Thanks everyone of your help.
W.
Aug 9, 2008, 3:54 am
#37
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
Bump ! (Same topic, new poster, same problem)
I know we have endless threads on this, but it seems things are not getting any better :
Act 1 : 2 weeks ago
Me : Hello, I booked an award a couple of months ago and I don't think it has been ticketed yet. It is a one-way to get me home from holiday, and I am paying for a revenue ticket outbound. I am leaving soon, and I really would like the ticket issued before I go as I will not be able to continue checking while I am away, and I don't want a repeat of a previous trip when I was turned away from checkin because bmi had forgotton to issue the ticket.
ICC : Certainly sir, we will do this later today.
No ticket.
Act 2 : 1 week ago
Reprise of Act 1.
No ticket.
Act 3 :Yesterday
Me : ....I am leaving very soon, PLEASE issue my ticket.
ICC : I will do that now. Please hold.
Music
Click
Silence
No ticket.
Any suggestions, anyone ?
I know we have endless threads on this, but it seems things are not getting any better :
Act 1 : 2 weeks ago
Me : Hello, I booked an award a couple of months ago and I don't think it has been ticketed yet. It is a one-way to get me home from holiday, and I am paying for a revenue ticket outbound. I am leaving soon, and I really would like the ticket issued before I go as I will not be able to continue checking while I am away, and I don't want a repeat of a previous trip when I was turned away from checkin because bmi had forgotton to issue the ticket.
ICC : Certainly sir, we will do this later today.
No ticket.
Act 2 : 1 week ago
Reprise of Act 1.
No ticket.
Act 3 :Yesterday
Me : ....I am leaving very soon, PLEASE issue my ticket.
ICC : I will do that now. Please hold.
Music
Click
Silence
No ticket.
Any suggestions, anyone ?
Last edited by Oxon Flyer; Aug 11, 2008 at 9:55 am
Aug 9, 2008, 4:38 am
#40
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
...
Aug 9, 2008, 4:50 am
#41
Join Date: Sep 2003
Location: Anwhere ex-MAN
Programs: A3 *G, BA Silver
Posts: 2,706
You need to make it clear that if you arrive at the airport and the flights are not available as agreed you and you need to make alternative arrangements, you will hold bmi responsible for any additional expense and may be looking for compensation for inconvenience.
I'd then arrive at the airport with a backup plan - maybe refundable tickets on an alternate flight home?
Aug 9, 2008, 5:12 am
#42
Join Date: Dec 2003
Location: Surrey, UK
Programs: BA Gold....er now Silver...er now Bronze....er now Blue
Posts: 3,507
Seems to me that you have made a valid booking and bmi are responsible for delivering the flights. I'd send a letter to bmi detailing your conversations, recorded delivery, and a copy in an email.
You need to make it clear that if you arrive at the airport and the flights are not available as agreed you and you need to make alternative arrangements, you will hold bmi responsible for any additional expense and may be looking for compensation for inconvenience.
I'd then arrive at the airport with a backup plan - maybe refundable tickets on an alternate flight home?
You need to make it clear that if you arrive at the airport and the flights are not available as agreed you and you need to make alternative arrangements, you will hold bmi responsible for any additional expense and may be looking for compensation for inconvenience.
I'd then arrive at the airport with a backup plan - maybe refundable tickets on an alternate flight home?
Aug 9, 2008, 5:41 am
#43
Join Date: Oct 2005
Location: DUB / DXB
Programs: EK Gold, BA Gold
Posts: 2,471
I agree with irmster, insist on speaking to a supervisor and tell them you will wait on hold while they issue the ticket and provide you with the ticket number.
Also have checkmytrip open in front of you so you can check whether the ticket number has appeared,
Also have checkmytrip open in front of you so you can check whether the ticket number has appeared,
