Preference for on-line statements
 

I got an e-mail from bmi today stating:

"You have recently selected a preference to view your statement on-line and we will no longer post you a statement."

I don't remember doing this, and have asked them to reinstate my postal statements.

Has anyone else had the e-mail?

I'd only prefer on-line statements if they held details for more than two months and were a sight better than the current ones.

Looks like a blatant cost cutting attempt, with no benefit for the customer.

Nick

I've got the same email - and I couldn't agree with you more!

If they wanted to give us some kind of bonus for helping them save money then I might consider it - but this is a very cheaky move indeed!

Perhaps they could give us the full 25% bonus instead of the cryptic "miles flown" cop-out!

Richard

Yes, and it is irritating, 'cos it would be good to get regular (but maybe not monthly - that's a bit superfluous, no?) paper statements too.

However, I'm sure I ticked a box on getting email statements at some point (thinking they were supplementary to, rather than instead of, paper ones). For example, I suspect it may have been on the 2000 bonus miles questionnaire on the DC miles website.

bmi responded to my e-mail and have reinstated my paper statements.

Apparently it was on the 2,000 bonus miles questionnaire.

I don't remember it well, but think that at the time I thought it was a hypothetical question. Thought they would have developed proper on-line statements first.

Hopefully it does mean that they are looking at improving the functionality of the website. I understand BA's Executive Club lets you do a lot more on-line.

Nick