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Official Clarification on Refund Policy Post Dec.31 (Cash Refunded, Miles to Avios)

Official Clarification on Refund Policy Post Dec.31 (Cash Refunded, Miles to Avios)

Old Nov 12, 12, 5:41 am
  #1  
Company Representative - British Airways
Original Poster
 
Join Date: Jul 2012
Posts: 65
Post Official Clarification on Refund Policy Post Dec.31 (Cash Refunded, Miles to Avios)

Dear all

I can now confirm that we can accept reward cancellations after 31 December and will refund the taxes, fees and carrier charges for all members globally.

To do this you will need to call the Executive Club service centre to cancel the booking so that the miles can be added to your account as Avios (you will need to be an Executive Club member to do this) and then complete a webform on ba.com to request the cash aspect of your refund. You can do this at www.ba.com/bmirefund

I hope this now clarifies things and apologies for the delay in clarifying this. Any queries can be submitted to through the website

Best regards

Nicci
DiamondClubQueries is offline  
Old Nov 12, 12, 6:38 am
  #2  
 
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,525
Post Official Clarification on Refund Policy Post Dec.31 (Cash, Miles refundable in Avios)

This locked thread has been created, so that DCQ's clarification can be easily found by members at the head of the board.

The discussion continues, as normal, in the relevant thread.

GoldCircle
bmi forum Mod team
GoldCircle is offline  

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