Statusmatch link stooped working
Oct 15, 2012, 1:38 pm
#1
Original Poster
Join Date: Mar 2003
Location: FINLAND
Programs: AY LUMO, OW Emerald CX, Star Gold LH, HDiamond , MAR LT T, Hilton Diam, LHW VIP, Centurion, PEN Vip.
Posts: 95
Statusmatch link stooped working
Just noticed when I tried to match my BD Gold to BA, after filling the information, systems replies with error?
Anyone else have same reply
Currently in China, hopefully that's not the reason....
Anyone else have same reply
Currently in China, hopefully that's not the reason....
Oct 15, 2012, 1:41 pm
#2
Original Poster
Join Date: Mar 2003
Location: FINLAND
Programs: AY LUMO, OW Emerald CX, Star Gold LH, HDiamond , MAR LT T, Hilton Diam, LHW VIP, Centurion, PEN Vip.
Posts: 95
Here was the reply from the web site:
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later.
Oct 15, 2012, 4:31 pm
#4
Join Date: Feb 2012
Location: UK
Programs: LH Silver, BD Silver
Posts: 6
I tried the link several times yesterday and received error message.
Sent email to Executive Club and received reply this morning:
I am sorry to learn that you are facing difficulty while trying to match the tier status in the Executive Club from Diamond Club.
As we are unable to assist you by email, please contact your dedicated Service Centre, where one of our agents will be able to assist you.
Their contact details can be found at:
http://www.ba.com/servicecentres/
I hope they resolve this swiftly for you.
Regards
British Airways Executive Club
Sent email to Executive Club and received reply this morning:
I am sorry to learn that you are facing difficulty while trying to match the tier status in the Executive Club from Diamond Club.
As we are unable to assist you by email, please contact your dedicated Service Centre, where one of our agents will be able to assist you.
Their contact details can be found at:
http://www.ba.com/servicecentres/
I hope they resolve this swiftly for you.
Regards
British Airways Executive Club
Oct 21, 2012, 9:32 am
#5
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
I sat with a friend who is BDG and had the same error message.
He phoned the Executive Club several times this weekend and either got 'we are busy and call back' or the holding recording.
After spending quite some time trying to get through he is frustrated that 1. the website problem still exists and 2. he is rarely available during the day to phone so may well encounter a congested phone system again in the evenings.
I think that his BD membership expires soon!
He phoned the Executive Club several times this weekend and either got 'we are busy and call back' or the holding recording.
After spending quite some time trying to get through he is frustrated that 1. the website problem still exists and 2. he is rarely available during the day to phone so may well encounter a congested phone system again in the evenings.
I think that his BD membership expires soon!
Oct 21, 2012, 8:15 pm
#8
Join Date: May 2008
Location: Northern Italian Lakes
Programs: BA, *A, Hertz Goldstar, Mucci wannabee, Waitrose, safari Oleg
Posts: 1,545
When do new Gold cards arrive?
After my second status match request a few weeks ago I have just logged onto BA Exec Club. I've found my status is now Gold. Hooray! a successful status match on second attempt. Showing membership year end August 2013, card end date listed as September 2014.
How long does my Gold card and Gold membership pack? take to arrive through the post? I'm a bit worried as have been travelling. It's not here and I hope it didn't arrive in the meantime. If I haven't received the card, when should I panic?
How long does my Gold card and Gold membership pack? take to arrive through the post? I'm a bit worried as have been travelling. It's not here and I hope it didn't arrive in the meantime. If I haven't received the card, when should I panic?
Oct 22, 2012, 2:52 am
#10
Join Date: Apr 2008
Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci
Posts: 7,088
BA don't send out cards individually. They process batches through their supplier and I suspect it is done monthly.
Oct 22, 2012, 4:29 am
#11
Join Date: Jan 2009
Location: Northern Ireland
Programs: BA Silver, A3
Posts: 1,101
We're a bit off topic now!! Can anyone tell me what the Operators said when called? Can they not do this match manually. Have we got to wait until the technical problem is fixed?
A few minutes ago we tried again to phone the Executive Club and, even though in the middle of a working day, still are getting the "try again later" message. This is worse than calling Puna!
A few minutes ago we tried again to phone the Executive Club and, even though in the middle of a working day, still are getting the "try again later" message. This is worse than calling Puna!
Last edited by Stormbel; Oct 22, 2012 at 6:05 am
Oct 22, 2012, 11:50 am
#12
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Lots of flight disruptions being reported on the BA board today so that I suspect will have clogged up the call centres.
Oct 23, 2012, 5:19 am
#14
Join Date: Sep 2010
Programs: AA, EC, FB, M&M, HH, Accor, Radisson Rewards
Posts: 46