Petition to allow bookings for another week
Apr 18, 2012, 11:29 am
#1
Original Poster
Join Date: Nov 2010
Posts: 1,653
Petition to allow bookings for another week
http://www.change.org/petitions/bmi-...y-another-week
The deadline has overwhelmed the call centres that have not been able to keep up with the forced demand that this deadline made. Either LH should have manned the call centres with enough staff to handle the amount of bookings the deadline cause or they should have made a more reasonable deadline.
The deadline has overwhelmed the call centres that have not been able to keep up with the forced demand that this deadline made. Either LH should have manned the call centres with enough staff to handle the amount of bookings the deadline cause or they should have made a more reasonable deadline.
Last edited by Shimon; Apr 18, 2012 at 1:15 pm
Apr 18, 2012, 11:42 am
#2
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,692
Apr 18, 2012, 11:46 am
#3
Original Poster
Join Date: Nov 2010
Posts: 1,653
There is going to be many upset customers with large phone bills if they don't.
Apr 18, 2012, 11:51 am
#4
Join Date: Oct 2004
Location: BHD/DUB
Programs: BA Gold, TK*G, EI Elite
Posts: 7,622
Four months since the sale to IAG was announced wasn't enough for you? The 18 days longer than the 31 March deadline most of us worked to all winter? The 7 days after we were informed today would definitely be the end for LH Group bookings? The welcome ability to still book awards on other Star Alliance airlines?
That's still not enough for you? Seriously?
That's still not enough for you? Seriously?
Apr 18, 2012, 12:12 pm
#5
Original Poster
Join Date: Nov 2010
Posts: 1,653
The notice was enough. The problem is the DC call centre is overloaded.
Apr 18, 2012, 12:28 pm
#6
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,904
And it didn't occur to you that the world and his dog would be trying to redeem once all of the last minute announcements were made?
Apr 18, 2012, 12:36 pm
#7
Original Poster
Join Date: Nov 2010
Posts: 1,653
I made all my bookings a few days ago. It was difficult to get in contact with DC for awhile now. Next to impossible yesterday and today.
Apr 18, 2012, 12:58 pm
#8
Suspended
Join Date: Apr 2010
Location: Keeping an eye on the BA Forum
Programs: Mucci des tres pathetiques
Posts: 674
I haven't laughed this much since Ma caught her t*** in the mangle.
Apr 18, 2012, 1:53 pm
#9
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
Working on the premise that most FTers will have redeemed prior to the end of March it shows just how many DC members there are with stashes of miles to redeem.
Spoke with a nice lady in Sheffield when I called the gold line yesterday which took me back. She said she used to work the DC line 7 years ago and they had been brought back to handle the incredible call volume. Unfortunately she hadn't been trained as to what a eGUV was and how to use it so I had to call back hoping someone from India would answer!
Back on topic, the petitions and lawsuits are frankly pointless and people should just accept what is happening and move on.
Spoke with a nice lady in Sheffield when I called the gold line yesterday which took me back. She said she used to work the DC line 7 years ago and they had been brought back to handle the incredible call volume. Unfortunately she hadn't been trained as to what a eGUV was and how to use it so I had to call back hoping someone from India would answer!
Back on topic, the petitions and lawsuits are frankly pointless and people should just accept what is happening and move on.
Apr 18, 2012, 2:00 pm
#10
Original Poster
Join Date: Nov 2010
Posts: 1,653
A petition has no legal significance. It just shows management that people care about an issue and they can gain customer points by being nice on them. Please don't compare this to the lawsuit thread.
Apr 18, 2012, 3:15 pm
#11
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
I think this thread has outlived its usefullness and will now go the way of the call-centre.
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