huhuhusky

Is there anyone else having trouble calling the ICC? I have been trying to call them for hours today, and every time I got a busy tone. I didn't even get to the usual welcome recording.

dannyrado

Called a few hours ago, got through in 15-20sec.

huhuhusky

Thanks. I am currently outside of England, and using their +44 (0)1332 648768 (outside UK) number. It had been "busy" the whole day. Maybe only this number has problems.

dannyrado

That's the number i use. I won't pay for an 0845. Keep trying they are there.

Guy Betsy

I called.. and dreaded the wait. So I put it on speaker and went to make myself a cup of tea...

Before I even made it off my chair, the call was answered immediately !

Thank you, telephone angels !!

huhuhusky

It must be me who has the problem. I am still getting the busy tone.

sy7

You need to remove the (0) from the number, eg call:

+441332648768

I just called half an hour ago, and got through immediately.

huhuhusky

Thanks everyone!!! I finally got through and booked my final BMI award ticket ever. I think it had to be some network issues with my phone company.

h15t0r1an

or... finger trouble

B747-437B

I had the same problem sporadically during the day while calling the 01332 number, so you're not imagining things.

A_Lee

I also called from outside the UK. When I called last Saturday, I was just waiting on hold indefinitely and eventually gave up. Called yesterday and waiting for quite a while (15 minutes I'm guessing) before being answered, then made several bookings. Getting each booking confirmed took quite a while, during which I had some chance to chat with the agent. She said they're incredibly busy these days, and due to being so busy the computer processing time is also delayed. Anyways, she handled all my requests very professionally and I was thankful for being able to burn another good chunk of my remaining miles.

I imagine there will be many times until the end of DC where it will be difficult getting through, but seems if you just persist, you'll succeed in the end.

huhuhusky

haha, maybe so…… next time I better warm up my fingers before dialing the number again…… oh wait, I won't be dialing the number again. (hopefully everything go smoothly with my award flight.)

mrkymark

Thanks for the number everybody