Outrageous YQ - any ideas?

Old Jul 13, 11, 11:59 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
Outrageous YQ - any ideas?

As some of you may know, I've got seats BHX-BRU-ORD-LAS

Thought it was all sorted then the ICC called me back to say they needed more money, as they hadn't charged me for the return leg LAS-LAX-LHR.

Thing is when they initially said I owed them 550 or so I thought that sounded about right for a C&M booking with one leg on v. low charges NZ.

Anyway, I queried the breakdown and they said UA wanted 213.20 in YQ for the BRU-ORD leg. That seemed very high so I looked on ITA and it says EUR110. However, by tagging on the SN flight, SN also want an additional EUR130 in YQ. The SN YQ for this sector on its own is EUR46. If you book the BHX-BRU on a BD code then there's no YQ at all.

I'm rapidly thinking the best bet here is to get Eurostar over the night before, save myself an early cab to the airport and the SN YQ and the APD, but is there anything else that can be done here?

Thanks
Tony
Swiss Tony is offline  
Old Jul 14, 11, 12:12 am
  #2  
 
Join Date: Jan 2007
Location: GLA
Programs: AF/KL FB Plat 4L, VA Vel Silver, BA EC, LH M&M
Posts: 1,825
Have I understood you correctly that you think about going to BRU by Eurostar and staying there overnight just to save EUR130?
cityflyer369 is offline  
Old Jul 14, 11, 12:19 am
  #3  
 
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,660
You also save the UK APD, about the same amount.
harryhv is offline  
Old Jul 14, 11, 1:09 am
  #4  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,396
Just redeem a separate ticket for the BHX-BRU instead? After all, it will be peanuts compared to the extra APD and YQ... Just make sure to leave plenty of time.
stargold is offline  
Old Jul 14, 11, 1:39 am
  #5  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
Originally Posted by cityflyer369 View Post
Have I understood you correctly that you think about going to BRU by Eurostar and staying there overnight just to save EUR130?
There's a point of principle in play as well...

Anyway, look at my options...

1) 4.30am taxi to the airport (60), plus 120 APD and EUR130 YQ

or

2) Train to BRU the previous night after work (39) plus a night in BRU or at the airport (but that's looking like 150 or so, which knocks the savings a bit...)

Think I'll just pay up and then hope for a better route to come available.
Swiss Tony is offline  
Old Jul 14, 11, 7:42 am
  #6  
 
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,660
Originally Posted by Swiss Tony View Post
a night in BRU or at the airport (but that's looking like 150 or so, which knocks the savings a bit...)
last time I got a room at BRU airport on hotwire.com, 5-star for $85 (plus $30 fees), turned out to be the Sheraton at the terminal, very pleasant.
harryhv is offline  
Old Jul 14, 11, 11:49 am
  #7  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
This just keeps getting better...

Looked on the LOT website at the fare breakdown.

LOT tells me I paid 482 for the ticket, including 138.60 in YQ. BMI told me I was paying 213.20 in YQ

I believe BMI charged me in the region of 560 (not showing on the credit card yet), so the difference between the 2 YQ prices makes 482 up to 560 or so.

Is there a legal obligation to provide an accurate receipt for a transaction? Who do I speak to next?
Swiss Tony is offline  
Old Jul 16, 11, 6:18 am
  #8  
 
Join Date: Feb 2004
Posts: 1,389
Check the receipt and the tax breakdown on:
https://eitr.amadeusasia.com/
jarino is offline  
Old Jul 17, 11, 3:34 am
  #9  
 
Join Date: Dec 2002
Location: eastern Europe
Posts: 2,933
Thumbs down

''YQ'' is airline-speak for ''rip off''.
Carolinian is offline  
Old Jul 17, 11, 4:30 am
  #10  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
This gets better...

I've just picked up a voicemail from Friday to say 'yes, we got it wrong, we were overcharging you by 80, tax amount is now 482', (as per the LOT site)

I then go in to check the reservation to find (drum roll...) that the BRU-ORD-LAS flights have been cancelled.

Reason: BMI failed to ticket in time

Cue call to the ICC who were as useful as a chocolate teapot...

The cancelled flight hasn't been released back into reward inventory.

"Sir, if you can't be flexible on date then there's nothing we can do to help you"

They were seemingly unable to comprehend why I had an issue that their f-up in not ticketing quickly becoming my problem was in some way bad.
Swiss Tony is offline  
Old Jul 17, 11, 5:09 am
  #11  
 
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 663
Originally Posted by jarino View Post
Check the receipt and the tax breakdown on:
https://eitr.amadeusasia.com/
Should this work for all bookings? I've just tried my BD reference (and the corresponding TG reference) but haven't been able to open the reservation.
absoluy is online now  
Old Jul 17, 11, 5:44 am
  #12  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: mostly hotel status, more mercenary with airlines
Posts: 2,545
Originally Posted by absoluy View Post
Should this work for all bookings? I've just tried my BD reference (and the corresponding TG reference) but haven't been able to open the reservation.
This works for the BD reference, though not the TG reference. If the BD ref does not work, that usually indicates bad things have happened. You can also see tax breakdown on the LOT site using the BD ref#
soy is offline  
Old Jul 17, 11, 5:52 am
  #13  
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 9,430
ITR doesn't work till the booking has been ticketed.
BA6501 is offline  
Old Jul 17, 11, 11:39 am
  #14  
FlyerTalk Evangelist
 
Join Date: May 2000
Location: Little dot on map
Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA
Posts: 25,737
Originally Posted by absoluy View Post
Should this work for all bookings? I've just tried my BD reference (and the corresponding TG reference) but haven't been able to open the reservation.
Only the BD reference should work. And when it does not work , it usually means that 1) Ticket has not been issued, 2) Some flights hv been cancelled, 3) Entire reservation has been cancelled.
Guy Betsy is offline  
Old Jul 18, 11, 11:40 am
  #15  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
OK, just to close off my side of this debate...

1) The YQ surcharge applied was lowered, presumably by taking the YQ for the BHX-BRU point to point and adding it to the same for the BRU-ORD

2) Having torn a strip off the ICC yesterday, I noticed that I was waitlisted for the TATL flight. Later this afternoon (after Chicago woke up I guess) the flight went to confirmed. An hour or so later the ICC supervisor I spoke to yesterday called me and apologised, explaining the seat was reinstated.

So in summary, the 80 I saved in YQ was then countered by a degree of hassle and wasted time on my side. Crazy that they can't sort out this seemingly recurring problem, although the first time I've had an issue.

Here's looking forward to my test drive of seat 1K on a UA 767.

Edit - No, just looked and they've charged me the original YQ, not the adjusted one as promised. This really must be the Ryanair of FFP's, but like Ryanair (which many of us wouldn't dare set foot on) we tolerate it because it's so damn cheap.

Last edited by Swiss Tony; Jul 18, 11 at 11:54 am Reason: ah, it was too good..
Swiss Tony is offline  

Thread Tools
Search this Thread