Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > bmi | Diamond Club
Reload this Page >

The top 5 most annoying things about flybmi.com

The top 5 most annoying things about flybmi.com

Old Jun 15, 11, 6:53 pm
  #1  
Original Poster
 
Join Date: Jun 2011
Location: London
Posts: 201
The top 5 most annoying things about flybmi.com

Here is your chance to list your 5 top most annoying things you frequently experience on bmi's website. If anyone is planning to take part in the new website testing, this would be a great opportunity to take the list of these problems to the bmi IT team so they can look into.

I'm only trying to be positive here, this airline needs to get back on its feet!
sugababe is offline  
Old Jun 16, 11, 12:15 am
  #2  
 
Join Date: Jan 2010
Posts: 7,136
  1. When I try and book a flight, about 50% of the time I get this page: http://storage.flybmi.com/unavailable.html
  2. Manage My Booking does not remember your bookings
  3. The website logs you out constantly and you have to log in again
  4. The website crashes under strain when there is above average traffic (bmi friday anyone?)
  5. The missing mileage form does not print correctly!

And the list goes on....
rossmacd is offline  
Old Jun 16, 11, 3:01 am
  #3  
 
Join Date: Jun 2011
Posts: 2
1. There is no general enquiries e-mail address anywhere on the site.
2. The phone numbers they supply on the site go to India where I spend most of the call spelling out what I want.
3. Navigation through the site is terrible
4. Using your Mileage point for flights is not useful at all.
5. No way to change your flight to a different flight online.
lukeharte is offline  
Old Jun 16, 11, 3:04 am
  #4  
 
Join Date: Apr 2007
Posts: 620
i want to be able to book star alliance redemptions online so that i dont have to call the ICC
lfc84 is offline  
Old Jun 16, 11, 5:15 am
  #5  
 
Join Date: Mar 2006
Location: NWI
Programs: AGR, DL
Posts: 1,165
Originally Posted by lfc84 View Post
i want to be able to book star alliance redemptions online so that i dont have to call the ICC
I'd be happy I were able to book BMI redemptions online so that I don't have to call the ICC...
jamesbrownontheroad is offline  
Old Jun 16, 11, 5:40 am
  #6  
 
Join Date: Apr 2007
Posts: 620
indeed
lfc84 is offline  
Old Jun 16, 11, 11:46 am
  #7  
 
Join Date: Jul 2008
Location: HKG
Programs: Marriott Titanium Lifetime, BA Gold, Ex-Hertz 5* PC, Ex-HH Diamond, Ex-BD*G
Posts: 2,390
The fact that a google search returns old versions of both the spend and earn your airmiles!

Get rid of them already, please.
littlevoices is offline  
Old Jun 16, 11, 7:20 pm
  #8  
 
Join Date: Apr 2004
Location: LBA
Posts: 319
[*]Manage My Booking does not remember your bookings

One solution I've found to this is as follows:

  • Ensure your Diamond Club number is associated with your booking - add if necessary using the LOT portal
  • Bring up your booking WITHOUT logging into the bmi system
  • Click on the Add button to add to your Diamond Club account
  • This may then show when being logged in.

Hope this helps.
Yorkshire Traveller is offline  
Old Jun 16, 11, 11:09 pm
  #9  
NoY
 
Join Date: Nov 2004
Location: Abu Dhabi, Phuket, London
Programs: BA Gold, Hilton Diamond, Marriott Titanium, IHG Spire, EY Gold, QR Gold, CX, SQ
Posts: 4,557
1. No ability to spend DC miles on *A carriers online.
2. No ability to spend DC miles on *A carriers online.
3. No ability to spend DC miles on *A carriers online.
4. No ability to spend DC miles on *A carriers online.
5. No ability to spend DC miles onl *A carriers online.

Simplez
NoY is offline  
Old Jun 17, 11, 9:45 am
  #10  
 
Join Date: Dec 2007
Location: LON BCN SYD
Programs: A3 *G, BA Gold, former BD *G, OZ Diamond Plus *G, VA Gold, AA, DL, EK, QF, Amex
Posts: 1,070
Originally Posted by NoY View Post
No ability to spend DC miles on *A carriers online
Indeed.
wyvern is offline  
Old Jun 18, 11, 1:05 pm
  #11  
 
Join Date: May 2011
Location: Newbury, UK
Programs: BA Gold, BMI Gold, IC Amb and Plat, HH Diamond
Posts: 43
Just to be able to do milage bookings on ALL BMI flights, would be a start!
anothersuitcase is offline  

Thread Tools
Search this Thread