Newbie Question: Mistake with ICC booking

Old Jun 1, 11, 7:04 am
  #1  
Original Poster
 
Join Date: Oct 2007
Location: SNN
Posts: 307
Mistake with ICC booking

Hi,

I have just booked a flight through the ICC. Stuipidly I didn't do checkmytrip.com while I was still on line with the agent, but checked it when I hung up. I asked for the flight at 13.00 and she has booked us onto a flight at 08.35 instead. Who do I call to get this changed and will I be charged a fee to change the booking?

Thanks,
Mel.b
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Old Jun 1, 11, 7:07 am
  #2  
 
Join Date: Sep 2006
Location: Manchester, England
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Posts: 7,312
Call the ICC back to get it changed and explain the situtation. It is unlikely that it will have been ticketed, so there wouldn't be a change fee.

Even if it has been ticketed, if it was clear that you asked for the later flight, you can ask for a supervisor to review the tape of the call which should see you off the hook for the change fee.
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Old Jun 1, 11, 7:18 am
  #3  
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Join Date: Oct 2007
Location: SNN
Posts: 307
Thanks RAPC for your speedy reply. Was able to call them back and speak to the same operator who changed the flights with no hassle.

Thanks,
Mel.b
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