Flight changed without notification!
May 3, 2011, 5:28 am
#16
Original Poster
Join Date: Feb 2011
Location: UK
Programs: Diamond Club Silver, BAEC Silver,HHonors Silver, Virgin
Posts: 121
Spoke to very helpful Rowan in PTS this morning. However, he confirmed no availability on flight via ZUR on the day we were originally travelling. Neither is there availability in C (or any other class) on the earlier positioning flight to DUS for the flights we are now booked on. The later one gives us 1 hr 45 minutes so hopefully should be fine. He is happy for me to check later to see whether anything has opened up and I can change with no charge. He confirmed that the changes have to be made in a reward seats only. I'm now happy to go along with this: we shall have an extra day's holiday - and I'll try and get the extra accommodation costs back from LH when we return.
May 3, 2011, 5:40 am
#17
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
Others above seem to know more about this thna I do, but I thought the rules were that this far out they will offer a cancellation or varied itinerary for you to choose from, but not compensate for any additional costs.
May 3, 2011, 8:06 am
#19
Join Date: Apr 2007
Posts: 727
For info - A couple of years back in a similar situation, PTS told me re-routing had to be using alternative reward seats.
A complete pain but I had no alternative to find re-routing myself and extend the number ofsectors and duration of travel
A complete pain but I had no alternative to find re-routing myself and extend the number ofsectors and duration of travel
May 3, 2011, 8:13 am
#20
Join Date: Sep 2003
Location: Anwhere ex-MAN
Programs: A3 *G, BA Silver
Posts: 2,706
You have an outcome you're happy with. I don't think LH will pay for any additional expenses as you have accepted a different itin.
Personally, I think you've let LH off the hook. It's all down to how hard you want to fight and how much you're prepared to compromise/flex, and whether the outcome is worth the effort.
Personally, I think you've let LH off the hook. It's all down to how hard you want to fight and how much you're prepared to compromise/flex, and whether the outcome is worth the effort.
May 4, 2011, 12:49 am
#21
Original Poster
Join Date: Feb 2011
Location: UK
Programs: Diamond Club Silver, BAEC Silver,HHonors Silver, Virgin
Posts: 121
Actually we've decided to change hotels - the new hotel is slightly cheaper, so even with the extra night it works out as the equivalent of 3 for 2, so we're happy - plus we have an extra night's holiday!