Z1/2 connection supplements - now also for flights starting in other zones?
Jul 21, 2010, 1:06 am
#1
Original Poster
Join Date: May 2002
Location: MHG/DTM
Posts: 336
Z1/2 connection supplements - now also for flights starting in other zones?
As we are all aware of, a flight involving a connection within zones 1 and 2 incurs a supplement of 7,500 miles. So far, so good (or not, but I got used to it...)
Nowadays, the call centre are claiming that this fee is mandatory not only for a connecting flight wholly within zones 1 and 2 (e.g. EDI-LHR-FRA), but for any redemption with just a connecting flight within said zones, even if it starts somewhere else (e.g. JFK-LHR-FRA).
Is this a new official policy or just a case of a runaway agent misinterpreting the rules?
Nowadays, the call centre are claiming that this fee is mandatory not only for a connecting flight wholly within zones 1 and 2 (e.g. EDI-LHR-FRA), but for any redemption with just a connecting flight within said zones, even if it starts somewhere else (e.g. JFK-LHR-FRA).
Is this a new official policy or just a case of a runaway agent misinterpreting the rules?
Jul 21, 2010, 6:54 am
#4
Join Date: Jan 2007
Location: FRA,HAM
Programs: M&M
Posts: 944
You may have talked to a rookie ICC agent.
Try another agent.
Try another agent.
As we are all aware of, a flight involving a connection within zones 1 and 2 incurs a supplement of 7,500 miles. So far, so good (or not, but I got used to it...)
Nowadays, the call centre are claiming that this fee is mandatory not only for a connecting flight wholly within zones 1 and 2 (e.g. EDI-LHR-FRA), but for any redemption with just a connecting flight within said zones, even if it starts somewhere else (e.g. JFK-LHR-FRA).
Is this a new official policy or just a case of a runaway agent misinterpreting the rules?
Nowadays, the call centre are claiming that this fee is mandatory not only for a connecting flight wholly within zones 1 and 2 (e.g. EDI-LHR-FRA), but for any redemption with just a connecting flight within said zones, even if it starts somewhere else (e.g. JFK-LHR-FRA).
Is this a new official policy or just a case of a runaway agent misinterpreting the rules?
Jul 21, 2010, 11:08 am
#5
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932